Hi @junaid111 – I understand that you are experiencing some issues with our ProfileGrid when using Elementor, and I appreciate your patience in working with us to resolve this matter.
In order to better assist you and investigate the issue thoroughly, we will need to understand the configuration of your template file. You may provide it to us via following steps:
(Exporting the Elementor Page as a Template)
1. **Log into your WordPress Dashboard:** Navigate to your WordPress Dashboard where you have Elementor installed.
2. **Edit the Problematic Page:** Open the page where you’re encountering the issue using Elementor.
3. **Convert the Page to a Template:**
– Click the “Edit with Elementor” button to open the Elementor editor.
– In the Elementor editor, click the “Template” icon (it typically looks like a folder).
– Select “Save as Template.”
– Provide a name for the template and click the “Save” or “Export” button (the exact wording may vary depending on your Elementor version).
4. **Export the Template:**
– After saving the page as a template, Elementor should give you an option to export it.
– Export the template and save it as a file (e.g., .json or .zip).
5. **Send us the Template File:** Please send us the exported template file via email or file-sharing service. This file will contain the layout and settings of the problematic page in Elementor.
Once we receive the template file, we’ll import it into our local environment using Elementor and attempt to replicate the issue.
We greatly appreciate your cooperation in providing us with this export file. It will significantly assist us in identifying and resolving the issue you’re experiencing.
