profile pictures not shown

  • Resolved ruuds

    (@ruuds)


    2 years, 7 months ago

    As an admin i try to change the profile pictures of our members.
    However, if I upload a picture it isn’t showed. The uploaded picture is in httpdocs/wp-content/upload/ultimatemember/86
    But it only shows the default um-faicon-camera icon and not the uploaded picture. How can I solve this?

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support Aswin Giri

    (@aswingiri)

    Hello @ruuds

    Can you navigate to wp-admin > ultimate member > Dashboard > User Cache and click on “Clear cache of {user_number} users” button.

    Thread Starter ruuds

    (@ruuds)

    Hi Aswin,

    I cleared the cache with the step you explained. After I did that, I stil get the message to clear the cache for 1 user. Is that ok? I tried to upload a photo but the problem is still the same.

    @ruuds

    I stil get the message to clear the cache for 1 user. Is that ok?

    Yes it’s OK.
    This user is your own login as Administrator after cache being refreshed.

    How do you upload the Picture?

    Thread Starter ruuds

    (@ruuds)

    I go to the profile page of the user:
    https://harmonieunie.nl/profiel/ruudslaats/

    After that I click on the icon and choose “upload photo”
    Then I press the upload button
    I then pick a jpg file. (I’ve tried it with several)
    Then I crop the picture and click “apply”
    I’m then back in the profile page of the user and the profile picture is still the default icon.

    @ruuds

    Have you seen this documentation?

    https://docs.ultimatemember.com/article/114-photo-uploads-not-working

    Thread Starter ruuds

    (@ruuds)

    Yes, I already looked at it. The strange thing is when I activate the Profile cover photos, can upload a picture to that and it is shown. So, i guess, the problem isn’t related to the fact that I can’t upload pictures.

    @ruuds

    You have the “Contact Form 7” Plugin active, deactivate this Plugin and try to upload the Profile Photo. This will test if you have a plugin conflict.

    @ruuds

    You have JavaScript errors from “Owl Carousel v2.1.6” Invalid or unexpected token

    This note is from Google Analytics: 

    Change UA-XXXXX-X to be your site's ID. 
Go to https://www.google.com/analytics/ for more information.

    Current value is: UA-12345678-1

    Thread Starter ruuds

    (@ruuds)

    I found the solution! In settings, discussions, the avatar wasn’t checked!

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @ruuds

    Thanks for letting us know how you resolved the issue. I’m marking this as resolved now.

    Regards,

Viewing 10 replies - 1 through 10 (of 10 total)
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