Profile photo and cover photo not uploading (processing… forever)

  • Dear UM team,
    I have noticed that the upload of the cover/profile photos do not work from the profile area. It only works from the “Edit Profile” area specifically. This is a new bug since the last update.

    I have tried deactivating all plugins and activating one at a time but the issue persists. I have checked the console, the logs, all is fine.
    Kind regards

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Aswin Giri

    (@aswingiri)

    Hello @franzlaut

    Thank you for letting us know about the issue. We are currently looking into the issue and will come up with a solution soon.

    Hi,

    Same problem for me, from the last update, we can upload the profile photo only from the registration form, it’s a security from the last version.
    But how can we edit the profile photo when we are log in ?

    Thanks ! gd

    Thread Starter franzlaut

    (@franzlaut)

    The issue is still happening, although I’ve updated to the latest – 2.9.2 – version. I think an easy fix would be to simply hide the “um-icon-plus” class on the cover and the dropdown on the profile picture, unless the user is in the ‘?um_action=edit’ area (Edit Profile).
    I don’t think users need to be able to edit their profile/cover unless they are in the ‘Edit Profile’ area. It creates confusion, especially if the feature doesn’t work.

    Thread Starter franzlaut

    (@franzlaut)

    Our users are still affected by this. Is there any solution coming soon?
    Thank you for your help!

Viewing 4 replies - 1 through 4 (of 4 total)
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