user profile in the front end doesn’t appear correctly

  • After I created a profile form, I created a test user account and filled the profile form. When I wanted to see the finished profile on the front end, only “email adresse” and “role” was showed. I already checked the privacy settings and cleared my cache. But nothing changes. Some weeks earlier I tried it for the first time and everything went well. What might be important for you to know, that I installed Woocommerce and UM switcher in the meantime but already deleted it now and still not working.

    Hope you can help me!

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter carinatheresa123

    (@carinatheresa123)

    I tried again some other solutions and found out that the two information which are shown on the front end page (mail adresse and user role) are created manually by myself in wordpress. All the information from the profile form from your plugin can’t get saved and therefore don’t show up.

    Thread Starter carinatheresa123

    (@carinatheresa123)

    Okay guys I fixed it! I created a new profile form and now it works with it. Very unsatisfied, it took me more than 6 hours to create that form (very big one) and now about 4 to fix it.

    Thread Starter carinatheresa123

    (@carinatheresa123)

    Okay next problem: I’m about to create a new profile form but most conditions are not working anymore. I reviewed them many times and some are working and some not. Especially those which are conditioned upon the roles.

    can you screenshot the problem?

    Thread Starter carinatheresa123

    (@carinatheresa123)

    Just for you to know after many hours of testing, the other main problem is that after the third or fourth time of changing the information of my test profile it can’t get saved and therefore the changed data can’t be shown on the front end.
    So when I create a new profile form and fill in the information it works perfectly, as I said, after the third time changing and trying to save it, it’s not working anymore.
    How can I insert a picture here?

    Thanks!

    Thread Starter carinatheresa123

    (@carinatheresa123)

    Hey guys this problem is really really urgent! Please answer me and help me fix this problem!

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @carinatheresa123,

    Please make sure that you’ve assigned correct User and Account pages in Ultimate member -> Settings -> General -> Pages.
    Do a quick conflict test so we can rule out conflicts with your theme or one of your plugins and see if this issue goes away.
    Here is the doc on how to do a conflict test if you are not sure how to do it.

    Please also attach screenshots of this issue so we can better understand what you are referring to.

    Regards.

    Thread Starter carinatheresa123

    (@carinatheresa123)

    Thanks for your help!
    I did the conflict test and found out that Ultimate Member works perfectly when WooCommerce and UM Switcher is not installed. But I don’t know how I can fix it.

    So when I create a new profile form, I can fill in all the information. Then when I activate WooCommerce and Um Switcher it starts making problems and when I want to change the data of the profile it can’t get saved anymore.

    Do you have any idea?
    How can I get quicker help? Is there paid support possibility? Really urgent!

    Thank you in advance!
    (How can I insert pictures here?)

Viewing 8 replies - 1 through 8 (of 8 total)
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