Profile Image Not changing

  • Resolved james.iwate

    (@jamesiwate)


    4 years, 5 months ago

    When I try to change/ add a new a profile image, I can successfully upload the file. However, the picture does not change. The error log on the server showed the following. I am using the latest version of the plugin, 2.1.6 and the latest version of WP. My theme is Astra 2.4.5. Everything should be up to date.

    [Thu Jun 25 09:11:29.404282 2020] [autoindex:error] [pid 6374] [client 160.29.18.226:53974] AH01276: Cannot serve directory /home/etmadm/docs_etm/wp-content/uploads/ultimatemember/3/: No matching DirectoryIndex (index.html,index.php) found, and server-generated directory index forbidden by Options directive, referer: https://etm.edu.iwate-u.ac.jp/user/jamie

    • This topic was modified 4 years, 5 months ago by james.iwate.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @jamesiwate,

    It looks like a server configuration issue.
    Please contact your hosting provider for assistance.

    Regards.

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @jamesiwate,
    ….Please feel free to re-open this thread if any other questions come up and we’d be happy to help… ??

    Regards,

    Thread Starter james.iwate

    (@jamesiwate)

    @champsupertramp , When we changed the permissions of the profile file folders in the uploads directory, we were able to resolve this problem.

    I have one question, I use ultimate member on four sites in a sub-directory multisite. Many of my users belong to all four sites. When a user changes or adds his/her profile picture, is this supposed to carry over for other sites in a multisite? When I change a profile picture or profile background picture for one site, sometimes it seems to carry over to other sites, and sometimes it doesn’t.

Viewing 3 replies - 1 through 3 (of 3 total)
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