Profile image add/delete inoperative on Mobile

Hi,

Just tested :
Works fine on Samsung Android 4.4 with Chrome & Firefox.
Works fine on Wiko Android 6.0 with Chrome.
Works fine on WindowsPhone 8.1.
Works fine on iPhone (info from a user).

Try to see if there is an error with firebug on desktop.
Clear the cache on WordPress is you have a cache plugin.

Regards.

Seems to be theme related. I will update when I have more info.

Thank you.

Ok, it seems as if the error is there with each theme I’ve tried but with 2017 theme, no problem is visible unless debug is on (the image loads and displays in the profile, along with the error if debug is on). With other themes the image does not load or display with the profile.

Here is the error I get;

exif_read_data(phpByWeiu): File not supported in …public_html/wp-content/plugins/rencontre/inc/rencontre_widget.php on line 1800

I can send a screenshot of this, and could privately provide the URL in the hopes of resolving this. Would this help? If so, how can I send it to you?

Another bit of info; with the 2017 theme, the problem only happens with .png files. Jpegs are loaded as expected. The other themes don’t load either file type.

Try filter the exif_read_data function like that : rencontre_widget.php line 1800 :

Replace

if(function_exists('exif_read_data')) $exif = exif_read_data($rim);

with

if(function_exists('exif_read_data') && is_array($sim)) $exif = exif_read_data($rim);

Error is probably specific to your server.

I tried it, but get the same error (targeting line 1801, where I put the new code, with line 1800 commented out).

I would be happy to try adjusting server settings if I knew what to change.

Hi,

Try this : Replace

if(function_exists('exif_read_data')) $exif = exif_read_data($rim);

with

if(function_exists('exif_read_data') && isset($sim['mime']) && $sim['mime']=='image/jpeg') $exif = exif_read_data($rim);

Regards

Good morning (or afternoon if you’re in France),

This removes the error from the 2017 theme.

The errors with the intended theme (which is the most popular premium WP theme available, so probably worth making compatible) remains. Profile images will not load or delete.

I would be happy to privately send you the url where I am testing if that would help.

The errors with the intended theme remains

Is it the Exif error ? I thing it’s another issue. Take a look in Firebug to check the js warnings during the upload or deletion procedure.

The error only happens on mobile, and it doesn’t show the error code.

Will Firebug run on mobile browsers? I usually use the Chrome console for that, but only on desktop. I haven’t seen a similar tool for mobile use. Do you know of one?

Edit: I just followed instructions to enable Chrome dev tools on mobile, but my phone isn’t being detected. I’ve tried the suggested solutions for it to be detected, but no luck.

Ok, after installing mobile drivers on the pc I was able to get the dev tools running.

The only javascript errors are as follows;

This error shows on all themes tested, but doesn’t seem specific to the image add/delete actions;

————————————————————————–
The specified value “!” does not conform to the required format. The format is “#rrggbb” where rr, gg, bb are two-digit hexadecimal numbers.
————————————————————————–

When tapping or swiping with the pc simulator within devtools these 2 errors are shown. If the phone is the only input device used, these errors do not show (none are shown other than the 1st above);

————————————————————————–
Handling of ‘touchstart’ input event was delayed for 2147483647 ms due to main thread being busy. Consider marking event handler as ‘passive’ to make the page more responive.

Handling of ‘touchmove’ input event was delayed for 2147483647 ms due to main thread being busy. Consider marking event handler as ‘passive’ to make the page more responive.
————————————————————————–
There are no errors shown that occur specifically during add or delete image actions.

I hope this helps.

OK OK … No JS errors …

Is there a free WP theme where this error occur (I don’t have Intented) ?

Possibly, I’ve only tried a couple.

Do you have Avada? This was the theme I intended to use. It isn’t free but is very popular and experiences the errors.

I can privately provide the url to the site if that would help.

Hi,

There is an issue in Zoombox with jQuery3. Try to see if your theme use jQuery3.
I will fix that in the next update.

Regards

Hi,

Beta-update available online. Deactivate and uninstall Rencontre. Download it again (directly from the Dashboard) to have the newest version. Activate it. Tell me if that works.

Regards