Profile forms fields not working or saving

  • Resolved wesmed

    (@wesmed)


    1 year, 2 months ago

    Hello, I’ve just allowed private access to my staging site for a couple of clients but when trying to fill out the profiles

    1. Several of the checkbox fields won’t allow them to select an answer,

    2. After pressing submit, it deletes all of their information and forces them to start over.

    I’ve disabled caching on my login, user, register, and account pages. And I have done a plugin conflict test with no success.

    My site is suppose to go live next week!! Please help!

Viewing 16 replies (of 16 total)
  • Thread Starter wesmed

    (@wesmed)

    @missveronicatv

    Thank you for your help. I was able to figure it out. Long story short, I had the same user role radio field on my registration form and profile form and the problem occurred whenever a user selected a user role on the registration form and reselected or switched the radio field on the profile form. This user behavior prevented UM from recognizing which user role to assign the profiles when submitted and would delete their info. The solution was to deselect “can user edit this field” for user role radio field and then also hid this radio field from the profile form.

Viewing 16 replies (of 16 total)
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