Profile Edit Shortcode does not work

  • Resolved msteidl

    (@msteidl)


    1 month, 2 weeks ago

    I included the shortcode [wpfep] in the edit profile page, but when the page is opened, it shows no content at all.

    Why’s that?

    Theme: Ocean WP
    WordPess: Version 6.6.2

    Could you please help me getting this right?

    Regards
    Michaela

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support glowlogixsupport

    (@glowlogixsupport)

    Hi Michaela,

    Thank you for reaching out! We’ve investigated the issue with the [wpfep] shortcode on the edit profile page, and I’m happy to report that it has been fixed.

    Please try refreshing the page, and you should now see the content displaying correctly. If you encounter any further issues or have any other questions, feel free to let me know!

    Best regards,

    Thread Starter msteidl

    (@msteidl)

    I checked, and unfortunately, the page is still blank:
    https://www.fortbildungsfinder.de/registrieren/edit-your-profile/

    Could you have a second look into this? Your help’s really appreciated.

    Regards
    Michaela

    Plugin Support glowlogixsupport

    (@glowlogixsupport)

    Hi Michaela,

    Thank you for your message, and I’m sorry to hear that you are still facing this issue. To help us investigate this issue further, could you please share your website access details with us at [email protected]? This will allow us to look deeper and fix it for you.

    We appreciate your cooperation and look forward to resolving this as soon as possible.

    Regards,

    Plugin Support glowlogixsupport

    (@glowlogixsupport)

    Hey @msteidl

    We have thoroughly investigated the issue you reported and confirmed that there is no problem with the plugin itself. To resolve the matter, you simply need to enable the “Admin can edit profile” option in the settings. Once activated, everything should function as expected.

    Please refer to the attached screenshot for guidance on locating this option.

    https://ibb.co/RN7QQ7y

    Let us know if you need any further assistance!

    Regards,


    Thread Starter msteidl

    (@msteidl)

    That did the trick.

    Thanks a lot for your Support.

    Regards
    Michaela

Viewing 5 replies - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.