Profile Builder and Elementor

  • Resolved boxhamster

    (@boxhamster)


    4 months, 3 weeks ago

    Hi,
    I’ve set up PB with my shop. It works really well and was easy to integrate.
    I do have an issue though in that I regularly experience that my shop gets restricted for me (and our logged-in users). I found out that I have to go into Elementor’s Tools to do a “Regenerate CSS & Data” and clear the cache and it works again.
    But it really seems that any miniscule change I make on the page I’ll need to do this.

    Have you seen this before and have you got a workaround to help with this? I am foreseeing a lot of customer service requests and a decrease of sales due to this problem.

    Thank you ??

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support alexandrubodea

    (@alexandrubodea)

    Hi @boxhamster,

    On the pages where you have our forms, like the Registration, Login, etc, we recommand excluding these pages from your caching plugins/functionalities. Normally, all caching plugins should have an exclude functionality/setting that you could utilize for this.

    Now, I have not seen this also affecting the Shop page, but from what you’ve described this issue appears to be also caused by caching.

    Best regards,

Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this topic.