Profile appears empty/black

  • Resolved yourkitecoach

    (@yourkitecoach)


    5 years ago

    Hi!

    First of all: shout-out to the UM team for creating this amazing plugin! I’ve been using it for over a year now and it proved to be a essential part of my business. Lately though, I’ve encountered an issue when updating to the latest version (2.0.56): the profile page appears empty/blank. The information is there when you click on edit, but not in “view mode”. I’ve seen a post on the same problem, which was eventually resolved by a member of the UM team. What I’ve tried so far:

    – Deactivate all non-UM plugins and activate default theme
    – Reinstall my deleting in database
    – Reinstall UM in WordPress

    I’ve downgraded to my latest back-up, so that plugin is back to Version 2.0.53, which does work.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Towhid

    (@cryptex_vinci)

    Hi @yourkitecoach

    Can you please update Ultimate Member to latest version and go to Ultimate Member > Settings > Appearance > Profile Menu
    Then make sure “Enable Profile Menu” is checked.

    Thanks

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @yourkitecoach

    This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

    Please feel free to re-open this thread if any other questions come up and we’d be happy to help. ??

    Regards,

Viewing 2 replies - 1 through 2 (of 2 total)
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