Profile and Cover Photo uploads, but stalls afterwards

Will try that tomorrow… but don’t I have to get rid of the current meta data as that’s conflicting with Meta Box? How can I purge that from UM?

The server is Apache. Server API is LiteSpeed V7.9 Cloudlinux 1.3.

Ok, I’ve deleted the entire form that had fields on it that were referencing Meta Box’s Custom Fields. I saw that “um_fields” in wp_options still referenced them, so I cleared the value of that option. Now, I just have a basic form that asks for First and Last Name. Upon saving profile picture, it doesn’t update and looking at the log file from the code snippet you sent me outputs what looks to be my meta data, with permissions, etc.

So, I completely uninstalled Ultimate Member and made sure the delete data on deletion was checked. After uninstalling, I confirmed that there were no options related to UM. I then installed UM and made no changes besides upload size limit… and I still cannot upload my profile.

Something is obviously wrong with UM or there’s some major compatibility issue. I just know out of the membership plugins I’ve tried, I prefer the look and feel of UM but it’s the only one where I’ve been unable to change my profile picture or cover photo.

This is truly disheartening as now I don’t believe this is the right membership plugin for me. You’ve done what you can via forums and I’m not going to pay for the plugin just to get support to look a little deeper.

I want to be confident that it works, and right now it doesn’t even do basic functionality. Given that and knowing that UM isn’t compatible with PHP 8+, I believe it’s best to look for a better solution.

Hi @ajtatum

I suggest you create a fresh installation of WordPress with Ultimate Member on the same server. Let’s see if this issue still occurs.

I eventually discovered that the image optimization plugin Flying Images was to blame. Have no idea why as I’ve tried several alternatives and they all work, but the one issue is that the cover photo doesn’t have a size and the image optimizers try to send the correctly sized photo. Since there’s no height and width, it sends a very small image. I tried using the option “Add Image Dimensions” in WP Rocket and it doesn’t do anything. The same option exists in Perfmatters, and that adds dimensions about half the size… so no matter what the cover photo ends up looking blurry. I’m trying to dig through and see if there’s a hook or something I can do to specify a minimum height, but if you have any ideas that would be appreciated!

Upon investigation, for some reason the cover_photo doesn’t generate multiple file sizes. Just a small 300px wide image. Profile photo has multiple sizes.

My bad, the images option is somewhat confusing as the sizes are all height (referred to as just “size”) and the maxes are widths. Now looking much crisper.