Profile and Cover Photo uploads, but stalls afterwards

Oh, this is from the edit profile form. I haven’t tried the other forms.

Any idea?

@ajtatum

I don’t see any errors in the event log, just warnings but I can’t tell if they’re from your plugin or not.

Can you post the PHP warnings here in the support forum and use the “CODE” formatting?

I don’t know if it’s related to your plugin or not, but this comes up consistently when I try to upload an image.

Deprecated: Accessing static trait property MatthiasWeb\RealMediaLibrary\Vendor\MatthiasWeb\Utils\Localization::$PACKAGE_INFO_BACKEND is deprecated, it should only be accessed on a class using the trait

There’s nothing that specifically points to Ultimate Member as the source, but, like I mentioned, I can upload the same image anywhere on the backend without any problems… but on the user profile page (frontend), it uploads the file, but doesn’t actually save adjust the size/save it. I can see it in the folder as a temp file…

@ajtatum

Do you have the “Real Media Library” plugin installed?

Try to update the UM Profile image with the “Real Media Library” plugin deactivated.

Tried deactivating that plugin along with:

• Code Snippets
• Enable Media Replace
• Flying Images
• ImageMagick Engine
• Perfmatters
• Real Media Library
• Real Physical Media
• Regenerate Thumbnails Advanced
• Simple Local Avatars
• WP Rocket
• Autoptimize

And tried uploading a photo and it still reaches 100% but never does anything beyond that.

It makes a succesful call to admin-adjax.php and returns the following response:

{
	"success": true,
	"data": [
		{
			"file": "profile_photo_temp.png",
			"url": "https:\/\/ajtatumdigital.com\/wp-content\/uploads\/ultimatemember\/1\/\/profile_photo_temp.png",
			"type": "image\/png",
			"file_info": {
				"basename": "profile_photo_temp.png",
				"name": "https:\/\/ajtatumdigital.com\/wp-content\/uploads\/ultimatemember\/1\/\/profile_photo_temp.png",
				"original_name": "AJ Tatum Profile Gradient 512.png",
				"ext": "png",
				"type": "image\/png",
				"size": 322971,
				"size_format": "315 KB"
			}
		}
	]
}

There are no errors in Chrome Dev Tools and nothing is picked up by Sentry.

I’m using Kadence theme if it makes a difference. I’ve tried other member plugins and haven’t had any issues, but yours fits what I’m looking for… and everything works great except for this last piece.

@ajtatum

Replace also your “Kadence” theme with a default WP theme like the “Twenty Twenty-Two” theme.

Ok, so tried that and still didn’t work so I reached out to my host and they found some permission issues with the plugin folder. So, now I’m getting to the stage where the file uploads and I can see the image, but after “Accepting” or “Applying” it… it doesn’t do anything. I tried for the profile picture and cover photo and neither will work. However, this time it’s generating PHP error logs. This is what I’m seeing:

[21-Jul-2022 05:35:32 UTC] PHP Warning: array_key_exists() expects parameter 2 to be array, string given in /home/{username}/public_html/wp-content/plugins/ultimate-member/includes/core/class-form.php on line 649

@ajtatum

What version of PHP are you using?

Is it possible for you to turn back to PHP 7.4
until this bug been fixed by UM Developers?

I was running 8.1 when I installed the plugin, but while debugging I switched to 7.4 and didn’t revert back. I doubled checked my hosting config and .htacccess file, and it’s running 7.4 and still produces the same error.

@ajtatum

You can look at UM Settings -> Install Info, where you have most important settings.

I appreciate your help with this! Here is some info:

--- Web Server Configurations ---

PHP Version:              			7.4.27
MySQL Version:            			10.3.32
Web Server Info:          			Apache

--- PHP Configurations ---

PHP Memory Limit:         			2048M
PHP Upload Max Size:      			128M
PHP Post Max Size:        			128M
PHP Upload Max Filesize:  			128M
PHP Time Limit:           			600
PHP Max Input Vars:       			100000
PHP Arg Separator:        			&
PHP Allow URL File Open:  			Yes

--- Web Server Extensions/Modules ---

DISPLAY ERRORS:           			N/A
FSOCKOPEN:                			Your server supports fsockopen.
cURL:                     			Your server supports cURL.
SOAP Client:              			Your server has the SOAP Client enabled.
SUHOSIN:                  			Your server does not have SUHOSIN installed.
GD Library:               			PHP GD library is installed on your web server.
Mail:                     			PHP mail function exist on your web server.
Exif:				          PHP Exif library is installed on your web server.

--- Session Configurations ---

Session:                  			Disabled
Session Name:             			PHPSESSID
Cookie Path:              			/
Save Path:                			/opt/alt/php74/var/lib/php/session
Use Cookies:              			On
Use Only Cookies:         			On

@ajtatum

You can update the UM core PHP script wp-content/plugins/ultimate-member/includes/core/class-form.php on line 649:

From:
if ( array_key_exists( 'match', $f ) && array_key_exists( 'advanced', $f ) && 'social' === $f['advanced'] ) {

To:
if ( is_array( $f ) && array_key_exists( 'match', $f ) && array_key_exists( 'advanced', $f ) && 'social' === $f['advanced'] ) {

Where the addition is: is_array( $f ) &&
Use a FTP client or cPanel filemanager to do the update.

This is a fix for your warning in the PHP error log.

• This reply was modified 2 years, 4 months ago by missveronica.
• This reply was modified 2 years, 4 months ago by missveronica.

So… there aren’t any errors, but the images still don’t update. I tried turning on WP_DEBUG to see if I’d get anything… and it’s like it’s not even doing anything after I upload the image and click “Apply”.

@ajtatum

Do you have the PHP extension “ImageMagick” installed and active on your site?