Products with stock are ‘out of stock’

  • Resolved Niek

    (@nvomedia)


    4 years, 6 months ago

    Hi,

    I have a strange problem with WooCommerce.
    Some products have stock but where handled as ‘out of stock’. That means that they won’t show up in the category pages in in the search function at the shop, but if you have a direct link you can order the product.
    At the backend side they are also showing up with stock if you filter on ‘out of stock’.
    This is not happening at 1 product but to many products in different categories.

    Example product: https://www.popartstatues.com/product/moondriaan-large/
    We have 2 items on stock, you can view and order that product using the direct link, but it won’t show up in the category page: https://www.popartstatues.com/category/cow-parade-en/cowparade-large-en-2/

    Does anybody have an idea where to start looking for a solution?

    We are currently using the latest version of WooCommerce, WPML and the theme Flatsome. Caching is done by LiteSpeed, but flushing all caches for all three languages doesn’t make sense.

Viewing 5 replies - 1 through 5 (of 5 total)
  • mother.of.code

    (@imazed)

    The Mother of Code

    Hey Niek,

    It might be that there are products in customers’ carts, and you’re seeing an out of stock notice due to the ‘Hold stock’ setting under WooCommerce → Settings → Products → Inventory. Can you share a screenshot of what that page looks like? You can use https://www.snipboard.io to upload the image, then copy the link and paste it here.

    Also, can you please copy and paste the system report for this site? You can find it under WP Admin > WooCommerce > Status > Get system report > Copy for support.

    Thread Starter Niek

    (@nvomedia)

    Hmm strange, but than I should expect and ‘out of stock’ at the product page too.
    Screenshot of the page: https://snipboard.io/MOX14e.jpg
    It’s in Dutch, but I guess the fields are in the same order in every language.

    Status report

    
### WordPress Environment ###

WordPress address (URL): https://www.kunstenkadootjes.nl
Site address (URL): https://www.kunstenkadootjes.nl
WC Version: 4.5.2
REST API Version: ? 4.5.2
WC Blocks Version: ? 3.1.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.5.0
Log Directory Writable: ?
WP Version: 5.5.1
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: ?
WP Cron: ?
Language: nl_NL
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.8
PHP Post Max Size: 32 MB
PHP Time Limit: 30
PHP Max Input Vars: 5000
cURL Version: 7.62.0
OpenSSL/1.0.2k

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.23-MariaDB-cll-lve
Max Upload Size: 32 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

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yith-wcbm-badge: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (42) ###

WPML Multilingual CMS: door OnTheGoSystems – 4.4.2
Yoast SEO Multilingual: door OnTheGoSystems – 1.2.4
Advanced Custom Fields: door Elliot Condon – 5.9.1
Klassieke editor: door WordPress-bijdragers – 1.6
Contact Form 7: door Takayuki Miyoshi – 5.2.2
Google Tag Manger voor WordPress: door Thomas Geiger – 1.11.5 – Ge?nstalleerde versie niet getest met actieve versie van WooCommerce 4.5.2
Flamingo: door Takayuki Miyoshi – 2.2
OMGF: door Daan van den Bergh – 3.8.2
Kadence WooCommerce Email Designer: door Kadence WP – 1.4.3 – Ge?nstalleerde versie niet getest met actieve versie van WooCommerce 4.5.2
KP Fastest Tawk.to Chat: door Kreativo Pro – 1.0.5
LiteSpeed Cache: door LiteSpeed Technologies – 3.4.2
Mollie-betalingen voor WooCommerce: door Mollie – 5.9.0
Nextend Social Login: door Nextendweb – 3.0.25
Plugins Garbage Collector (Database Cleanup): door Vladimir Garagulya – 0.12
WooCommerce Estimated Shipping Date Per Product: door Magerips – 2.8 – Ge?nstalleerde versie niet getest met actieve versie van WooCommerce 4.5.2
Categorievolgorde en taxonomievoorwaarden: door Nsp-code  – 1.5.7.3
K&K Woocommerce: door Niek van Oost – 1.0 – Ge?nstalleerde versie niet getest met actieve versie van WooCommerce 4.5.2
WooCommerce NL Postcode Checker: door Ewout Fernhout – 2.5.1 – Ge?nstalleerde versie niet getest met actieve versie van WooCommerce 4.5.2
WebwinkelKeur: door Albert Peschar – 2.2
WooCommerce Checkout Add-Ons: door SkyVerge – 2.4.0 – Ge?nstalleerde versie niet getest met actieve versie van WooCommerce 4.5.2
WooCommerce Conditional Shipping and Payments: door SomewhereWarm – 1.8.5
WooCommerce PayPal Checkout Gateway: door WooCommerce – 2.0.3 – Ge?nstalleerde versie niet getest met actieve versie van WooCommerce 4.5.2
WooCommerce Gift Coupon: door Alberto Pérez – 3.3.0 – Ge?nstalleerde versie niet getest met actieve versie van WooCommerce 4.5.2
WooCommerce Google Analytics Integration: door WooCommerce – 1.4.23 – Ge?nstalleerde versie niet getest met actieve versie van WooCommerce 4.5.2
WooCommerce Multilingual: door OnTheGoSystems – 4.10.2 – Ge?nstalleerde versie niet getest met actieve versie van WooCommerce 4.5.2
WooCommerce MyParcel: door Adem Demir – 3.2.0 – Ge?nstalleerde versie niet getest met actieve versie van WooCommerce 4.5.2
WooCommerce PDF Invoices & Packing Slips: door Ewout Fernhout – 2.6.1
WooCommerce PDF Invoices & Packing Slips Professional: door Ewout Fernhout – 2.6.6 – Ge?nstalleerde versie niet getest met actieve versie van WooCommerce 4.5.2
WooCommerce PDF Invoices & Packing Slips Premium Templates: door Ewout Fernhout – 2.9.9
WooCommerce Google Product Feed: door Ademti Software Ltd. – 9.0.3
Store Toolkit for WooCommerce: door Visser Labs – 2.2 – Ge?nstalleerde versie niet getest met actieve versie van WooCommerce 4.5.2
WooCommerce: door Automattic – 4.5.2
Wordfence Security: door Wordfence – 7.4.11
Yoast SEO Premium: door Team Yoast – 14.9
WP All Export Pro: door Soflyy – 1.6.2
WP-Mail-SMTP: door WPForms – 2.3.1
WP Staging Pro: door WP-Staging – 3.1.0
WPML Media: door OnTheGoSystems – 2.6.0
WPML String Translation: door OnTheGoSystems – 3.1.2
WPML Translation Management: door OnTheGoSystems – 2.10.1
WP Overnight Sidekick: door Jeremiah Prummer
Ewout Fernhout
Michael Kluver – 2.2.2

YITH WooCommerce Wishlist: door YITH – 3.0.13 – Ge?nstalleerde versie niet getest met actieve versie van WooCommerce 4.5.2

### Inactive Plugins (2) ###

Jetpack by WordPress.com: door Automattic – 8.9.1
WPFront Notification Bar: door Syam Mohan – 1.7.1

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

WP Staging Optimizer: door René Hermenau – 1.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR ()
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: simple (simple)
grouped (grouped)
variable (variable)
external (external)

Taxonomies: Product Visibility: outofstock (outofstock)
featured (featured)
exclude-from-search (exclude-from-search)
exclude-from-catalog (exclude-from-catalog)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Winkelbasis: #207 - /shop/
Winkelmand: #1767 - https://www.kunstenkadootjes.nl/winkelwagen/
Afrekenen: #1768 - https://www.kunstenkadootjes.nl/afronden/
Mijn account: #1769 - https://www.kunstenkadootjes.nl/mijn-account/
Algemene voorwaarden: ? Pagina niet ingesteld

### Theme ###

Name: Flatsome Child
Version: 3.0
Author URL: 
Child Theme: ?
Parent Theme Name: Flatsome
Parent Theme Version: 3.12.2
Parent Theme Author URL: https://www.uxthemes.com/
WooCommerce Support: ?

### Templates ###

Overrides: flatsome-child/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/terms.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product.php
flatsome-child/woocommerce/content-product_cat.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php
flatsome/woocommerce/single-product.php

### WooCommerce Google Product Feed options ###

Google merchant centre product feed: Enabled
Google merchant centre product review feed: -
Bing merchant centre feed: -
Google merchant centre local product inventory feed: -
Google merchant centre local products feed (legacy): -
Google merchant centre product inventory feed (legacy): -
Include variations in feed: No
Send "item group ID": No
Debug key: 40577b70-751e-4779-9733-c6c1cad2b608

### WooCommerce Google Product Feed fields ###

Product description: Main product description (full preferred) plus variation description.
Availability: Defaults to "in stock".
Brand: Pre-populates from product_cat taxonomy.
Manufacturer Part Number (MPN): Pre-populates from product sku.
Product Type: Pre-populates from product_cat taxonomy.
Google Product Category: 

### Templates ###

thumbnail: 
medium: 
medium_large: 
large: 
1536x1536: 
2048x2048: 
woocommerce_thumbnail: 
woocommerce_single: 
woocommerce_gallery_thumbnail: 
shop_catalog: 
shop_single: 
shop_thumbnail: 

### Action Scheduler ###

Complete: 263
Oldest: 2020-09-03 20:46:47 +0200
Newest: 2020-09-16 22:57:10 +0200

Failed: 6
Oldest: 2019-06-09 13:54:13 +0200
Newest: 2020-04-28 19:45:59 +0200

Pending: 2
Oldest: 2020-09-23 17:02:03 +0200
Newest: 2021-03-14 22:04:55 +0100
    Thread Starter Niek

    (@nvomedia)

    We have solved this by copy the products.
    I also looked into the ‘custom fields’ of the products but there everything looks allright.

    Plugin Support con

    (@conschneider)

    Engineer

    > We have solved this by copy the products.
    I also looked into the ‘custom fields’ of the products but there everything looks allright.

    So copying products did make the stock status work? I can think of two reasons why this would work.

    1) Your product data was corrupted. Copying the product over did reset some values.
    2) Whatever is hindering product A is not yet hindering product B.

    Your most likely culprit for me seems to be your caching plugin “LiteSpeed Cache: door LiteSpeed Technologies – 3.4.2”. I would completely remove it and all remnant caching files to see if that helps. Also Flatsome theme itself has some built in caching as well: https://flatsome3.uxthemes.com/features/fast-performance/

    Kind regards,

    Thread Starter Niek

    (@nvomedia)

    Yeah, so far as I know this problem was introduced after I pushed some changes from our staging site (with WP Staging) to production. I forgot to mention that in my first post (sorry for that!), so there is a good change that there was some data corrupted or not copied.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Products with stock are ‘out of stock’’ is closed to new replies.