Products with Product options not added to cart

  • Resolved smallguy

    (@smallguy)


    3 years, 4 months ago

    Hi,

    Weird problem, and not sure if it’s related to a recent update.
    Some and not all(ways) products with an option give a prompt that I need to select an option before adding to cart. Products without option get added to cart right away.

    ### wp-core ###

    version: 5.8
    site_language: en_US
    user_language: en_US
    timezone: +02:00
    permalink: /%postname%/
    https_status: true
    multisite: false
    user_registration: 0
    blog_public: 1
    default_comment_status: closed
    environment_type: production
    user_count: 123
    dotorg_communication: true

    ### wp-paths-sizes ###

    wordpress_path: /home/w4tchm3live/domains/tngwatches.com/public_html
    wordpress_size: 234.28 MB (245656343 bytes)
    uploads_path: /home/w4tchm3live/domains/tngwatches.com/public_html/wp-content/uploads
    uploads_size: 1.13 GB (1211022664 bytes)
    themes_path: /home/w4tchm3live/domains/tngwatches.com/public_html/wp-content/themes
    themes_size: 71.15 MB (74608871 bytes)
    plugins_path: /home/w4tchm3live/domains/tngwatches.com/public_html/wp-content/plugins
    plugins_size: 209.13 MB (219291874 bytes)
    database_size: 151.11 MB (158450564 bytes)
    total_size: 1.78 GB (1909030316 bytes)

    ### wp-dropins (3) ###

    advanced-cache.php: true
    maintenance.php: true
    object-cache.php: true

    ### wp-active-theme ###

    name: TNG Watches (legenda-child)
    version: 1.0.1
    author: Paul Romijn
    author_website: https://vluecloudcompany.com
    parent_theme: Legenda (legenda)
    theme_features: core-block-patterns, post-thumbnails, automatic-feed-links, woocommerce, post-formats, widgets, widgets-block-editor, title-tag, menus
    theme_path: /home/w4tchm3live/domains/tngwatches.com/public_html/wp-content/themes/legenda-child

    ### wp-parent-theme ###

    name: Legenda (legenda)
    version: 4.3.2
    author: 8theme
    author_website: https://themeforest.net/user/8theme
    theme_path: /home/w4tchm3live/domains/tngwatches.com/public_html/wp-content/themes/legenda

    ### wp-themes-inactive (1) ###

    LEGENDA – 8theme WordPress theme: version: 3.1, author: 8theme

    ### wp-mu-plugins (3) ###

    installatron_hide_status_test.php: author: (undefined), version: (undefined)
    ManageWP – Worker Loader: author: ManageWP, version: (undefined)
    wp-hide-loader.php: author: (undefined), version: (undefined)

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    3CX Live Chat: version: 9.2.1, author: 3CX (latest version: 9.3.1)
    Advanced Order Export For WooCommerce: version: 3.1.9, author: AlgolPlus
    Asset CleanUp: Page Speed Booster: version: 1.3.8.0, author: Gabe Livan
    Classic Editor: version: 1.6.2, author: WordPress Contributors
    CMB2: version: 2.9.0, author: CMB2 team
    Fluent Forms: version: 4.1.51, author: Contact Form – WPManageNinja LLC
    Gravity Forms: version: 2.4.11, author: rocketgenius
    Insert Headers and Footers: version: 1.6.0, author: WPBeginner
    Klaviyo: version: 2.5.1, author: Klaviyo, Inc.
    Legenda Core: version: 1.0.4, author: 8theme
    ManageWP – Worker: version: 4.9.9, author: GoDaddy
    Mollie Payments for WooCommerce: version: 6.5.2, author: Mollie
    PixelYourSite: version: 8.2.5, author: PixelYourSite
    Post SMTP: version: 2.0.23, author: Yehuda Hassine
    Redirection: version: 5.1.3, author: John Godley
    Redis Object Cache: version: 2.0.21, author: Till Krüss
    Redux: version: 4.2.7, author: Redux.io
    Slider Revolution: version: 6.3.6, author: ThemePunch
    WooCommerce: version: 5.5.2, author: Automattic
    WooCommerce Google Analytics Integration: version: 1.5.1, author: WooCommerce
    WooCommerce Prices By User Role: version: 2.13, author: Festi
    Woo Domain Coupons (WDC): version: 1.02.00, author: Two Row Studio
    WordPress Users & WooCommerce Customers Import Export(BASIC): version: 2.1.8, author: WebToffee
    WP 2FA – Two-factor authentication for WordPress: version: 1.7.0, author: WP White Security
    WPBakery Page Builder: version: 6.5.0, author: Michael M – WPBakery.com (latest version: 6.7)
    WP Hide & Security Enhancer: version: 1.6.3.7, author: Nsp Code
    WP Rollback: version: 1.7.1, author: Impress.org
    WP Super Cache: version: 1.7.4, author: Automattic
    Yoast Duplicate Post: version: 4.1.2, author: Enrico Battocchi & Team Yoast
    Yoast SEO: version: 16.8, author: Team Yoast

    ### wp-plugins-inactive (8) ###

    Contact Form 7: version: 5.4.2, author: Takayuki Miyoshi
    Easy Sign Up: version: 3.4.1, author: Andrew @ Geeenville Web Design
    Facebook for WooCommerce: version: 2.6.1, author: Facebook
    Facebook for WordPress: version: 3.0.5, author: Facebook
    Locatoraid Pro: version: 3.4.2, author: hitcode.com
    Login as User: version: 1.4.0, author: Web357 (Yiannis Christodoulou)
    Temporary Login Without Password: version: 1.6.14, author: StoreApps
    WP Store Locator: version: 2.2.234, author: Tijmen Smit

    ### wp-media ###

    image_editor: WP_Image_Editor_Imagick
    imagick_module_version: 1802
    imagemagick_version: ImageMagick 7.0.10-10 Q16 x86_64 2020-07-09 https://imagemagick.org
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    file_uploads: File uploads is turned off
    post_max_size: 8M
    upload_max_filesize: 2M
    max_effective_size: 2 MB
    max_file_uploads: 20
    imagick_limits:
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    gd_version: 2.2.5
    gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
    ghostscript_version: 9.25

    ### wp-server ###

    server_architecture: Linux 3.10.0-962.3.2.lve1.5.60.el7.x86_64 x86_64
    httpd_software: Apache/2
    php_version: 7.4.16 64bit
    php_sapi: litespeed
    max_input_variables: 1000
    time_limit: 300
    memory_limit: 256M
    max_input_time: -1
    upload_max_filesize: 2M
    php_post_max_size: 8M
    curl_version: 7.71.0 OpenSSL/1.1.1d
    suhosin: false
    imagick_availability: true
    pretty_permalinks: true
    htaccess_extra_rules: true

    ### wp-database ###

    extension: mysqli
    server_version: 10.3.27-MariaDB-cll-lve
    client_version: 10.3.28-MariaDB

    ### wp-constants ###

    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /home/w4tchm3live/domains/tngwatches.com/public_html/wp-content
    WP_PLUGIN_DIR: /home/w4tchm3live/domains/tngwatches.com/public_html/wp-content/plugins
    WP_MEMORY_LIMIT: 40M
    WP_MAX_MEMORY_LIMIT: 256M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: true
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_LOCAL_DEV: undefined
    DB_CHARSET: utf8
    DB_COLLATE: undefined

    ### wp-filesystem ###

    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    mu-plugins: writable

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support abwaita a11n

    (@abwaita)

    Hi @smallguy,

    I tried adding the product to the cart, but even after selecting an option, it tells me to choose an option again. This is not expected.

    You’ll want to first check if the cause of the issue is one of your plugins or your theme. You can do so using a conflict test as explained here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Once you’ve done the test, kindly let us know if you find something.

    I also noticed that you’re using Asset CleanUp: Page Speed Booster: version: 1.3.8.0, author: Gabe Livan which seems to be referenced in a console error. Could you try disabling this plugin first before doing the test?

    Thanks.

    Thread Starter smallguy

    (@smallguy)

    Hi @abwaita
    Awesome reply. You found the Asset CleanUp bug here. I rolled it back to Version 1.3.7.7 and will contact their plugin support. Thanks!

    Mirko P.

    (@rainfallnixfig)

    Glad to hear that my colleague helped solve this!

    Yes, please reach out to the plugin developer that should be able to assist with a fix/update.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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