Products syncing to incorrect categorry
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We are running into an issue with product categories not syncing correctly from Square to Woo. We have 6 categories set up in Square (Hats, Shirts, Other, Drinkware, Stationary and Other) and the same in Woo. When the store syncs they aren’t appearing in the correct category and it is changing. For example in Square we have 14 shirts, on Woo we only had 10 shirts in the Shirts category, I ran another sync and now we only have 4 shirts and the rest have been put in ‘Other’.
Any suggestions?
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?? hey @spva
Thank you for reaching back, clarifying things further.
The product categories are not syncing correctly from Square to Woo. We have not edited any of the categories in Woo and we only doing it in Square.
Every time we run a sync the categories change, there is no consistency.
Let’s take a look at how the sync settings screen looks. Could you share a screenshot of it, as exemplified here, so that we can have a better understanding of how things are setup currently? Among other settings, we need to clarify what the sync setting is.
WooCommerce Square can be used for managing inventories and also as a payment gateway. To manage product inventory sync, please refer to the WooCommerce Square sync documentation which covers several settings:
- Enabling Inventory Sync for Products
- Sync Product data from WooCommerce to Square
- Sync Product data from Square to WooCommerce
- Manually Sync Products Between WooCommerce and Square
- Receive Sync Progress Emails
By the way, while investigating the site’s System Status Report (SSR), the
Food Menu - Restaurant Menu & Online Ordering for WooCommerce: by RadiusTheme – 5.1.0plugin is activated. Could you elaborate further on how it is related to the customer workflow, please?We look forward to your response. In the meantime, please let us know if you have any further questions or concerns.
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