Products synced to Facebook are showing zero quantity

  • Resolved davebpure

    (@davebpure)


    7 months, 1 week ago

    i have seen threads on this but i can’t seem to figure out why its not working. used to work and then just broke. i can publish and unpublish products via woo and they update in facebook shop manager but all the products show out of stock because quanities are showing as zero in facebook shop manager.

    i have the newest version of the plugin and have checked all the things said to check.

    The page I need help with: [log in to see the link]

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  • Hey there, @davebpure! Thanks for contacting us. I’m happy to help you.

    This is happening due to Meta’s changes to Facebook Shops checkout process.

    We have a GitHub report open to discuss this. you can check it and follow it to get updates here.

    Meanwhile, our recommendation is for US merchants to use Facebook for WooCommerce solely for Facebook ads
    (The issues only impact merchants using the plugin for Shops).

    I hope this was clarifying. Please let us know if there’s anything else we can do to help or if you have any questions.

    Have a wonderful day!

    Hi there. We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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