Products shown Out of stock when they are not

  • Resolved zodiac1710

    (@zodiac1710)


    5 years, 9 months ago

    Some of my products are shown “Out of stock” although they were set as “In stock” in Variables. I have to temporarily use Stock Management feature to get them back In stock. Does anyone know the solutions to this? Thank you.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • We also have this issue. For anyone else experiencing this problem, it seems that there is a fix on it’s way to the WooCommerce core:
    “Fix outofstock issue for variable products. #23665”
    https://github.com/woocommerce/woocommerce/pull/23665/commits/b53108b86e06a963c8b078089ff66b68ea3b4840

    I’d suggest everyone to either apply that hotfix themselves or not update to the latest WooCommerce version (3.6.4). We tried to apply that hotfix and it solved our issues.

    Plugin Support Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    Hi @zodiac1710,

    It sounds like you might be experiencing the same issue described on this forum thread.

    As explained there, this can happened if needed database tables aren’t correctly set up during a WooCommerce update. Products saved before the lookup table is fully set up may have incorrect data saved in there.

    There’s a fix for the root cause of this problem included in WooCommerce 3.6.3 and newer. So, people who are only now updating won’t experience the problem.

    However, if some incorrect data is already in place, it will need to be fixed on your site. To do this, please go to WooCommerce > Status > Tools and regenerate product lookup tables on that page:


    Source: https://cld.wthms.co/09WNUg

    It may take several minutes for the process to complete, depending on how many products there are in your store. Once it’s over, saving the product again will set the correct stock status. If there’s more than one product affected, you can either try bulk editing them, or updating the products via a CSV export/import.

    Hopefully this helps!

    Moderator Hari Shanker R

    (@harishanker)

    Hi @zodiac1710

    Just wanted to quickly touch-base with you on the issue you had reported. Were you able to resolve the problem with Out of stock products in your site? I did some digging for you, and re-confirmed that the troubleshooting steps suggested above should help you in fixing the troubles.

    We haven’t heard from you in a while, so we’re marking this thread as Resolved for now.

    Please feel free to reply to us in this thread, should the problem persist. We are happy to look into this and guide you further.

    All the best!

Viewing 3 replies - 1 through 3 (of 3 total)
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