Products showing “deleting file, please wait ” in mini cart
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Please bear with me, this is a little long winded.
I recently migrated my whole website to a new vpn, with a new database. Since doing this I have had the following issues with woocommerce.
- I keep getting this error when accessing the woocommerce – home tab: mysqli_real_connect( $this->dbh, $host, $this->dbuser, $this->dbpassword, null, $port, $socket, $client_flags );
- Woocommerce – home screen brings up an error ‘Cannot load mailbox’ regularly.
- The button ‘regenerate product attributes lookup table’ is greyed out saying “filling in progress (0)” **IMAGE ATTACHED BELOW
- In the mini cart on my header, products that are added say “deleting file, please wait”
- I am also unable to make a backup of the database using duplicator plugin. I get a critical error in woocommerce – status – logs: \/
Class Duplicator\Addons\GDriveAddon\Models\GDriveStorage contains 3 abstract methods and must therefore be declared abstract or implement the remaining methods (Duplicator\Models\Storages\AbstractStorageEntity::copyFromDefault, Duplicator\Models\Storages\AbstractStorageEntity::purgeOldPackages, Duplicator\Models\Storages\AbstractStorageEntity::renderConfigFields)
Additional context
{ “error”: { “type”: 1, “file”: “/home/fmslondon/public_html/wp-content/plugins/duplicator-pro/addons/gdriveaddon/src/Models/GDriveStorage.php”, “line”: 29 }, “backtrace”: [ { “file”: “/home/fmslondon/public_html/wp-content/plugins/woocommerce/includes/class-woocommerce.php”, “line”: 359, “function”: “critical”, “class”: “WC_Logger”, “type”: “->” }, { “function”: “log_errors”, “class”: “WooCommerce”, “type”: “->” } ] }2024-08-14T15:34:13+00:00Critical Class Duplicator\Addons\GDriveAddon\Models\GDriveStorage contains 3 abstract methods and must therefore be declared abstract or implement the remaining methods (Duplicator\Models\Storages\AbstractStorageEntity::copyFromDefault, Duplicator\Models\Storages\AbstractStorageEntity::purgeOldPackages, Duplicator\Models\Storages\AbstractStorageEntity::renderConfigFields) Additional context2024-08-14T15:34:27+00:00Critical Class Duplicator\Addons\GDriveAddon\Models\GDriveStorage contains 3 abstract methods and must therefore be declared abstract or implement the remaining methods (Duplicator\Models\Storages\AbstractStorageEntity::copyFromDefault, Duplicator\Models\Storages\AbstractStorageEntity::purgeOldPackages, Duplicator\Models\Storages\AbstractStorageEntity::renderConfigFields) Additional context
This site needs to go live asap and I fear there are some critical database issues, if anyone can shed some light I would be most appreciative.
The page I need help with: [log in to see the link]
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Hey there, @mdelahoussaye! Thanks for contacting us. I’m happy to help you.
It seems there were some issues with your database when you migrated.
I keep getting this error when accessing the woocommerce – home tab: mysqli_real_connect( $this->dbh, $host, $this->dbuser, $this->dbpassword, null, $port, $socket, $client_flags );
This indicates the database is not correctly connected. It is important to solve this first and check which issues persist after that.
Please double-check your
wp-config.php
file to ensure that the database credentials (DB_NAME, DB_USER, DB_PASSWORD, DB_HOST) are correct.You can ask you host to assist with that if needed.
Once the database is connected, please make sure it is updated (its version needs to match the WooCommerce version you have)
If needed, please update it by either following the warning message a the top of the page on WooCommerce area of the dashboard or going to WooCommerce > Status > Tools > Update Database.
Also please make sure that all your plugins (including WooCommerce) and the theme are updated and that your website meets the server requirements.
If the issues persist after that, please let us know so we can assist you further.
Have a wonderful day!
Hi Carolm29
Thanks so much for your quick response. I can confirm the details of my database are correct. My username and password as well as database name are correct, and the DB_HOST is set to ‘localhost’.
The website is working, and the issue I was having is not 100% pf the time, it is intermittent. How would you recommend I proceed with this?
Thanks
Hello @mdelahoussaye,
Intermittent issues can sometimes be a bit challenging to troubleshoot.
However, since you’ve confirmed that your database details are correct, I would recommend you enable WordPress debugging to see if any error messages are displayed that could provide a clue to the issue.
@ckadenge thanks for your reply.
I currently have one major error and this lies with woocommerce I believe.
When I select the woocommerce – home tab on the left, my server cpu spikes to 100% and my database crashes, every single time. The error log doesn;t really show anything related. I have tried various fixes including changing the php memory_limit: 512mb, post_max_size: 2gb, php time_limit: 1200 and max_input_vars: 6144.
This has not resoved the issue, is there anything I can uplopad to show what might be going on, that you may be able to decipher for me?
Hi @mdelahoussaye,
Since the error log isn’t showing anything related, it might be a bit tricky to diagnose, but we can certainly try.
It would be helpful if you could provide us with the following WooCommerce logs:
- System Status:?found under WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
- Error log:?found under WooCommerce > System Status > Logs
Sure thing.
So I have narrowed a plugin down in the meantime, pre-orders plugin causes a crash when opening the woocommerce home tab. There is however, nothing in the woocommerce logs when it crashes. No fatal error log etc, it just hangs up, then my server hits 100%cpu, and crashes.
The status reporty is attached below:
WordPress Environment<br><br>WordPress address (URL): https://fmslondon.co.uk<br>Site address (URL): https://fmslondon.co.uk<br>WC Version: 9.2.3<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ? 3.8.1<br>Log Directory Writable: ?<br>WP Version: 6.6.1<br>WP Multisite: –<br>WP Memory Limit: 512 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_GB<br>External object cache: – Server Environment<br><br>Server Info: Apache<br>PHP Version: 7.4.3-4ubuntu2.23<br>PHP Post Max Size: 2 GB<br>PHP Time Limit: 1200<br>PHP Max Input Vars: 1000<br>cURL Version: 7.68.0<br>OpenSSL/1.1.1f<br><br>SUHOSIN Installed: –<br>MySQL Version: 8.0.39-0ubuntu0.20.04.1<br>Max Upload Size: 1 GB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? 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Active Plugins (31)<br><br>Action Scheduler: by Automattic – 3.8.1<br>Advanced Custom Fields: by WP Engine – 6.3.6<br>Advanced Database Cleaner PRO: by Younes JFR. – 3.2.9<br>Better Search Replace: by WP Engine – 1.4.7<br>Blocksy Companion (Premium): by CreativeThemes – 2.0.61<br>Broken Link Checker: by WPMU DEV – 2.3.0<br>Champions UK plc Lloyds Cardnet Payment Gateway: by Champions UK plc – 4.1.2<br>Child Theme Configurator: by Lilaea Media – 2.6.6<br>Content Control: by Code Atlantic – 2.5.0<br>Duplicator Pro: by Duplicator – 4.5.18.2<br>Elementor Pro: by Elementor.com – 3.23.3<br>Elementor: by Elementor.com – 3.23.4<br>WPCode Lite: by WPCode – 2.2.1<br>Kadence WooCommerce Email Designer: by Kadence WP – 1.5.13<br>Lock User Account: by teknigar – 1.0.5<br>LoginPress: by LoginPress – 3.1.2<br>Manage User Columns: by Deepak Khokhar<br>Surender Khokhar – 1.0.5<br><br>Post SMTP: by Post SMTP – 2.9.8<br>Really Simple SSL Pro: by Really Simple Plugins – 8.2.6.1<br>SearchWP WooCommerce Integration: by SearchWP – 1.3.12<br>SearchWP: by SearchWP – 4.3.16<br>ShortCode Redirect: by Cartpauj – 1.0.02<br>User Menus: by Code Atlantic – 1.3.2<br>Advanced Shipment Tracking for WooCommerce: by zorem – 3.6.8<br>Product Filter by WBW: by WBW – 2.6.8<br>Call for Price for WooCommerce: by Tyche Softwares – 3.7.0<br>WooCommerce Order Status Control: by SkyVerge – 1.16.0<br>WooCommerce: by Automattic – 9.2.3<br>WBW Product Filter PRO: by WBW – 2.6.8<br>Wordfence Security: by Wordfence – 7.11.7<br>WP Updates Notifier: by Scott Cariss – 1.6.0 Inactive Plugins (3)<br><br>Health Check & Troubleshooting: by The www.remarpro.com community – 1.7.1<br>Site Kit by Google: by Google – 1.134.0<br>WooCommerce Split Orders: by Vibe Agency – 1.6.12 Must Use Plugins (1)<br><br>Health Check Troubleshooting Mode: by – 1.9.2 Settings<br><br>Legacy API Enabled: –<br>Force SSL: –<br>Currency: GBP (£)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: ?<br>HPOS feature enabled: ?<br>Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore<br>HPOS data sync enabled: – Logging<br><br>Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 6 MB WC Pages<br><br>Shop base: #13590 - /products/<br>Basket: ? 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This is a third-party plugin, and we don’t provide help & support for 3rd-party plugins or themes as they’re outside our support scope. It would be best to reach out to the plugin developer for further assistance.
As for the Duplicator plugin error, it seems like there’s an issue with the Google Drive addon. If you’re not using this addon, consider disabling it. If you are using it, ensure it’s updated to the latest version. If the problem persists, you may need to contact the Duplicator plugin’s support team for assistance.
I hope this provides some clarity. Please let us know if you have any other questions!
@shameemreza thank you for your reply. The duplicator plugin error is not what I am talking about though. The error I am having is that woocommerce home tab when selected crashes the database. I have dscovered that when removing the woocommerce pre orders plugin, the error seems to fix.
Hello @mdelahoussaye,
Thank you for clarifying this.
If you are using the WooCommerce Pre-Orders plugin, please?open a support request here?so we can investigate your issue further.
If it’s another plugin, could you please share the plugin link so that we can guide you accordingly.
Thanks!
Hello @mdelahoussaye,
I’m marking this topic as “resolved” due to recent inactivity. Hopefully, you were able to find a solution to your problem! If more assistance is needed, feel free to post back here or open a new topic.
Thanks!
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