Products Showing As FB Sync Disabled

Hi @sandh2020!

Thanks for reaching out to us, happy to help out. ??

When you go to your Facebook Catalog, are you seeing all the products there? Additionally, are any of these missing products virtual products?

Please do let me know when you get a chance.

Thanks so much!

Julie ??
SkyVerge

Hi Julie @skyverge

No – when I go to my FB Business Settings page it says:
“Import your products to Facebook
There are 19 products in your inventory. Fetch.” I do that and only 5 upload (the 5 that show in the product list on woocommerce as “FB Sync Enabled”).
If I go to my shop tab on my facebook page, I can also see just those 5. The other 14 do not appear.

Thank you.

Also – no, no virtual products. All 19 are physical products – 15 have variation options to them, the other 4 are just standard.

Hey @sandh2020,

Thanks for coming back to me, appreciate it! Thanks also for the added details. ??

So these other 14 products, do they not show up as FB Sync Enabled in your product list on your WooCommerce site?

Thanks for any additional information here!

Julie ??
SkyVerge

@skyverge
That is correct – the other 14 products show as FB Sync DISABLED.
Up until approx 10 days ago, all products were showing as enabled, then there was a pop up when I logged into my site that said something along the lines of “facebook sync not available” and something about them trying to find a more “secure connection”.

There is no option that I can see anywhere to switch those 14 products back to enabled.

Hey @sandh2020,

Thanks so much for coming back to me here, I appreciate it!

We’re definitely working on making the plugin easier to use as well as more reliable.

Have you tried using the Include in Facebook sync bulk action? That might do the trick here.

Would you please give that a try and let me know if that helped out at all?

Thanks so much,

Julie ??
SkyVerge

Hi @sandh2020 & @skyverge I have exactly the same problem, how did you manage to resolve it?

Also I have noticed it pulls through all my variable products, but not the ones without variables.

Hi @siteequip!

Is everything synchronizing to the Facebook Catalog or just the variable products and nothing else?

Also, can I get you to let me know which version of our plugin you’re using? The version numbers for WooCommerce and WordPress would also be useful here.

Thanks so much!

Julie ??

Hi @siteequip

I am still experiencing this and it has not yet been resolved.
All of my products have variations to them so I’m not sure why only some sync and others don’t.

It is super frustrating to be honest! Hope it gets resolved for you.
If you find a solution, I would really appreciate you letting me know.

Thank you!

Hey @siteequip,

Tamara here, stepping in for Julie. I’m happy to help you ??

I would like to have a closer look at your site to see if I can determine what’s causing the issue here. Would you please reach out to our support team through our site sharing admin access to your site along with a link to this post so I can take a closer look?

Thanks,
Tamara ??

Hey @sandh2020 and @siteequip,

It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Thanks,
Tamara ??