Products Page not displaying properly

  • Resolved therockisnow

    (@therockisnow)


    4 years, 9 months ago

    Hi there
    For some reason – just now the product pages in WooCommerce have stopped showing all the details ! I have update the WP core and plugins since this was brought to my attention. The Instagram Feed was also renewed after it looks like this was the errant problem.
    However the problem persists. We cannot access anything on any product page.
    Help would be appreciated.
    https://prnt.sc/r9meux

    • This topic was modified 4 years, 9 months ago by therockisnow.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter therockisnow

    (@therockisnow)

    [ Deleted ]

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @therockisnow Please do not post large code or responses like that here, it doesn’t work after ~10 lines or so.

    If you need share that data please use https://pastebin.com/ instead and post the link to that paste.

    Thread Starter therockisnow

    (@therockisnow)

    No worries – thanks for the heads up
    Is there any help on the matter?

    Plugin Support kellymetal a11n

    (@kellymetal)

    Hi there,

    From your screenshot, it appears the Product Data metabox (and perhaps other boxes) on your Edit Product screens are missing.

    Please check the Screen Options section to make sure the Product Data box is enabled, like this:

    product data
    Link to image: https://d.pr/i/yPMadw

    I also see along the right edge there seems to be a box about who can access (view / edit) the product. Not sure if that’s related, but perhaps that is restricting access to the product data box.

    If you enabling the option mentioned above doesn’t help, then it’s possible there is code in your theme or another active plugin that is hiding those options.

    I’d recommend creating a staging site (if you don’t have one already, your hosting company might offer one as part of your package — alternatively, you can use a free plugin like WP Staging for quickly creating a new test site). Then on the staging site, disable everything except for WooCommerce, switch back to the Storefront theme, and then check to see if the Product data shows up as expected.

    I hope that helps!

Viewing 4 replies - 1 through 4 (of 4 total)
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