Products Only Update on Manual Edit – Sync doesn’t update

Hey @connor234!

Thanks for reaching out to us, appreciate it!

Would you please be able to paste your system status here so I can get a better idea of what might be going on? You can grab it by going to:

WooCommerce > Status?and clicking on?Get system report.

Thanks so much!

Julie ??
SkyVerge

Hi Julie,

No problem, here’s our System Report:

### WordPress Environment ###

WordPress address (URL): https://decklededge.co.uk
Site address (URL): https://decklededge.co.uk
WC Version: 4.2.0
REST API Version: ? 1.0.8
WC Blocks Version: ? 2.5.16
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.2.3
Log Directory Writable: ?
WP Version: ? 5.4.2 - There is a newer version of WordPress available (5.5.1)
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: ?

### Server Environment ###

Server Info: Apache/2.4.39 (Unix) mod_hive/6.28 OpenSSL/1.0.1e-fips mod_fastcgi/2.4.6
PHP Version: 7.3.23
PHP Post Max Size: 128 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.59.0
OpenSSL/1.0.2r

SUHOSIN Installed: –
MySQL Version: 5.6.36-82.1-log
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.2.0
WC Database Prefix: wpg4_
Total Database Size: 107.43MB
Database Data Size: 93.32MB
Database Index Size: 14.11MB
wpg4_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
wpg4_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpg4_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg4_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpg4_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg4_woocommerce_order_itemmeta: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wpg4_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpg4_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpg4_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg4_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpg4_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg4_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg4_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpg4_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg4_actionscheduler_actions: Data: 5.39MB + Index: 3.28MB + Engine InnoDB
wpg4_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg4_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg4_actionscheduler_logs: Data: 15.48MB + Index: 3.00MB + Engine InnoDB
wpg4_advanced_notifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg4_advanced_notification_triggers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg4_aryo_activity_log: Data: 1.02MB + Index: 0.00MB + Engine InnoDB
wpg4_aws_index: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg4_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpg4_comments: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
wpg4_dlm_order: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg4_dlm_order_customer: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg4_dlm_order_item: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg4_dlm_order_transaction: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg4_dlm_session: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg4_download_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg4_email_log: Data: 0.36MB + Index: 0.00MB + Engine InnoDB
wpg4_error: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg4_fmera_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg4_fmera_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg4_gdpr_cc_options: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg4_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg4_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg4_nextend2_image_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg4_nextend2_section_storage: Data: 0.25MB + Index: 0.06MB + Engine InnoDB
wpg4_nextend2_smartslider3_generators: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg4_nextend2_smartslider3_sliders: Data: 0.20MB + Index: 0.03MB + Engine InnoDB
wpg4_nextend2_smartslider3_sliders_xref: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg4_nextend2_smartslider3_slides: Data: 0.33MB + Index: 0.11MB + Engine InnoDB
wpg4_options: Data: 1.28MB + Index: 0.14MB + Engine InnoDB
wpg4_pmxe_exports: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
wpg4_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
wpg4_pmxe_posts: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wpg4_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg4_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg4_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg4_pmxi_images: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
wpg4_pmxi_imports: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wpg4_pmxi_posts: Data: 0.17MB + Index: 0.00MB + Engine InnoDB
wpg4_pmxi_templates: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
wpg4_postmeta: Data: 47.02MB + Index: 3.92MB + Engine InnoDB
wpg4_posts: Data: 2.48MB + Index: 0.39MB + Engine InnoDB
wpg4_quickbooks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg4_quickbooks_accounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg4_quickbooks_payment_method: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg4_quickbooks_tax: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg4_snippets: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wpg4_termmeta: Data: 0.11MB + Index: 0.14MB + Engine InnoDB
wpg4_terms: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wpg4_term_relationships: Data: 1.28MB + Index: 0.20MB + Engine InnoDB
wpg4_term_taxonomy: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
wpg4_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpg4_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg4_usermeta: Data: 0.30MB + Index: 0.28MB + Engine InnoDB
wpg4_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpg4_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg4_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg4_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg4_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpg4_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpg4_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpg4_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpg4_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpg4_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpg4_wc_product_meta_lookup: Data: 0.11MB + Index: 0.28MB + Engine InnoDB
wpg4_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg4_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg4_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg4_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpg4_wfconfig: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wpg4_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg4_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg4_wffilemods: Data: 7.52MB + Index: 0.00MB + Engine InnoDB
wpg4_wfhits: Data: 0.11MB + Index: 0.05MB + Engine InnoDB
wpg4_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg4_wfissues: Data: 0.14MB + Index: 0.06MB + Engine InnoDB
wpg4_wfknownfilelist: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wpg4_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg4_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg4_wflogins: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wpg4_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg4_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg4_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg4_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpg4_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg4_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpg4_wfstatus: Data: 0.17MB + Index: 0.11MB + Engine InnoDB
wpg4_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg4_woocommerce_bundled_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpg4_woocommerce_bundled_items: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpg4_wqc_single_error: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg4_yoast_indexable: Data: 1.52MB + Index: 0.39MB + Engine InnoDB
wpg4_yoast_indexable_hierarchy: Data: 0.08MB + Index: 0.08MB + Engine InnoDB
wpg4_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg4_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpg4_yoast_seo_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg4_yoast_seo_meta: Data: 0.14MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

acf-field: 3
acf-field-group: 1
attachment: 862
custom_css: 1
dlm_download: 1
dlm_download_version: 2
fl-builder-template: 10
fl-theme-layout: 9
nav_menu_item: 26
oembed_cache: 1
page: 19
post: 41
product: 357
product_variation: 177
revision: 327
shop_coupon: 7
shop_order: 10
wc_membership_plan: 5
wc_user_membership: 93
wpcf7_contact_form: 1
wpfeedback: 35

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (56) ###

ManageWP - Worker: by GoDaddy – 4.9.7
AG WooCommerce Barclay ePDQ Payment Gateway: by We are AG – 4.1.3 – Installed version not tested with active version of WooCommerce 4.2.0
Woocommerce QuickBooks Connector: by Techspawn Solutions – 2.1.3 – Installed version not tested with active version of WooCommerce 4.2.0
Advanced Custom Fields: by Elliot Condon – 5.8.12
Activity Log: by Activity Log Team – 2.5.2
Aura Minimum Order Amount: by Paul Taylor – 0.1
Beaver Builder Plugin (Agency Version): by The Beaver Builder Team – 2.3.2.5
Beaver Themer: by The Beaver Builder Team – 1.3.1
PowerPack for Beaver Builder: by IdeaBox Creations – 2.8.1.1
Classic Editor: by WordPress Contributors – 1.5
Code Snippets: by Code Snippets Pro – 2.14.0
Honeypot for Contact Form 7: by Nocean – 1.14.1
Contact Form 7: by Takayuki Miyoshi – 5.1.9
Disable Comments: by Samir Shah – 1.10.2
Download Monitor: by Never5 – 4.4.3
Email Log: by Sudar – 2.4.2
Enable jQuery Migrate Helper: by The WordPress Team – 1.0.1
Facebook for WooCommerce: by Facebook – 2.0.5 – Installed version not tested with active version of WooCommerce 4.2.0
WordPress File Monitor: by nicolly – 1.0.9
FMA Additional Registration Attributes(Free): by FME Addons – 1.0.4
GDPR Cookie Compliance: by Moove Agency – 4.2.4
Site Kit by Google: by Google – 1.13.1
Heartbeat Control by WP Rocket: by WP Rocket – 2.0
If Menu - Visibility control for menu items: by Layered – 0.16.1
New User Approve: by NewUserApprove – 1.8
Smart Slider 3 Pro: by Nextend – 3.4.1.5
Official Facebook Pixel: by Facebook – 2.2.0
Salt Shaker: by Nagdy – 1.2.5
SG Optimizer: by SiteGround – 5.5.5
Shortcode in Menus: by Gagan Deep Singh – 3.5
Smart WooCommerce Search: by YummyWP – 1.5.12 – Installed version not tested with active version of WooCommerce 4.2.0
Compress JPEG & PNG images: by TinyPNG – 3.2.1
User Switching: by John Blackbourn & contributors – 1.5.5
Users by Date Registered: by Sébastien Dumont – 1.0.7
Video User Manuals: by Video User Manuals Pty Ltd – 2.5.8.1
WooCommerce Bulk Order Form Pro: by Ewout Fernhout
Varun Sridharan
Jeremiah Prummer – 3.0.5 – Installed version not tested with active version of WooCommerce 4.2.0

WooCommerce No Shipping Message: by dangoodman – 2.0.0 – Installed version not tested with active version of WooCommerce 4.2.0
Woo Change Quantity in Steps: by Paul Taylor – 1.0
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.4.4 – Installed version not tested with active version of WooCommerce 4.2.0
Woo Tax Membership: by Paul Taylor – 1.0
WooCommerce Advanced Notifications: by WooCommerce – 1.2.26 – Installed version not tested with active version of WooCommerce 4.2.0
WooCommerce Bulk Order Form: by Ewout Fernhout
Varun Sridharan
Jeremiah Prummer – 3.3.5 – Installed version not tested with active version of WooCommerce 4.2.0

WooCommerce Dynamic Pricing: by Lucas Stark – 3.1.15 – Installed version not tested with active version of WooCommerce 4.2.0
WooCommerce Memberships: by SkyVerge – 1.18.0 – Installed version not tested with active version of WooCommerce 4.2.0
WooCommerce Role Based Methods: by WPBackOffice – 2.4.2 – Installed version not tested with active version of WooCommerce 4.2.0
WooCommerce: by Automattic – 4.2.0 (update to version 4.6.1 is available)
Wordfence Security: by Wordfence – 7.4.9
Yoast SEO: by Team Yoast – 14.3
WP All Export Pro: by Soflyy – 1.6.2
WP All Import Pro: by Soflyy – 4.6.1
WP Downgrade | Specific Core Version: by Reisetiger – 1.2.2
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.1.2

WP Rollback: by Impress.org – 1.7.1
WP All Export - User Export Add-On Pro: by Soflyy – 1.0.3
WP All Import - WooCommerce Add-On Pro: by Soflyy – 3.2.2 – Installed version not tested with active version of WooCommerce 4.2.0
WPide: by Simon @ WPsites – 2.4.0

### Inactive Plugins (1) ###

Disable Emails: by WebAware – 1.6.3

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
object-cache.php: Memcached

### Must Use Plugins (1) ###

ManageWP - Worker Loader: by GoDaddy –

### Settings ###

API Enabled: ?
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: bundle (bundle)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #20 - /shop/
Basket: #21 - /cart/
Checkout: #22 - /checkout/
My account: ? Page does not contain the shortcode.
Terms and conditions: #3972 - /terms-and-conditions/

### Theme ###

Name: Aura Creative Media Child Theme
Version: 1.0
Author URL: https://auracreativemedia.co.uk
Child Theme: ?
Parent Theme Name: Beaver Builder Theme
Parent Theme Version: 1.6.1
Parent Theme Author URL: https://www.wpbeaverbuilder.com/?utm_medium=bb-pro&utm_source=bb-theme&utm_campaign=themes-admin-page
WooCommerce Support: ?

### Templates ###

Overrides: bb-theme-child/woocommerce/cart/mini-cart.php
bb-theme-child/woocommerce/emails/admin-new-order.php version 2.5.0 is out of date. The core version is 3.7.0
bb-theme-child/woocommerce/emails/email-order-items.php version 2.1.2 is out of date. The core version is 3.7.0
bb-theme-child/woocommerce/myaccount/form-login.php
bb-theme-child/woocommerce/single-product/add-to-cart/simple.php
bb-theme-child/woocommerce/single-product/add-to-cart/variable.php

Outdated Templates: ?
					
					
						Learn how to update

### Memberships ###

Restriction mode:: Hide content only
Public content:: –
Excluded from discounts:: –
Membership plans:: 5
Trade Bulk Order:: Members: 0Access method: Manual assignment onlyAccess length: Unlimited
Trade Customer 20% Off:: Members: 0Access method: Manual assignment onlyAccess length: Unlimited
Trade Customer 15% Off:: Members: 0Access method: Manual assignment onlyAccess length: Unlimited
Trade Customer 10% Off:: Members: 0Access method: Manual assignment onlyAccess length: Unlimited
Trade Customer:: Members: 93Access method: Manual assignment onlyAccess length: Unlimited

### Action Scheduler ###

Complete: 491
Oldest: 2020-09-22 11:20:28 +0100
Newest: 2020-10-21 09:33:30 +0100

Failed: 26,745
Oldest: 2020-08-20 11:12:26 +0100
Newest: 2020-10-19 15:18:52 +0100

Cheers, Connor

Hi Connor! ( @connor234 )

Thanks for coming back to me with that information, I appreciate it!

In looking at the patch notes for version 2.0.5, stock should sync appropriately, though I’m not sure if that counts as a “product update”.

Could you please let me know if any products that have been purchased are showing up appropriately on the Facebook side of things? That’ll help me to better understand the underlying issue here.

Thanks so much!

Julie ??
SkyVerge

Hi Julie,

I believe this is resolved now. The issue was that the Facebook Price override field was not being accounted for after bulk updating the products with new prices via an importer.

After an update to the Facebook plugin and a resync, this is now resolved.

Thanks for your help and advice.

Cheers, Connor

Hey @connor234,

Great, thanks so much for letting me know!

I’ll go ahead and mark this as resolved, though if you have any other issues, please don’t hesitate to open up a new thread.

Appreciate it!

Julie ??
SkyVerge