Products on your website cannot be automatically added to your catalog due to th

  • Resolved goremented

    (@goremented)


    3 years, 8 months ago

    Hello,
    I can’t sync with Facebook. The plugin was working fine, all of a sudden it happened like this.

    A required field is missing: id
    A required field is missing: image_link
    A required field is missing: title
    A required field is missing: price
    A required field is missing: availability
    A required field is missing: description
    A required field is missing: link

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hi @goremented,

    It looks like the required metadata isn’t being passed to Facebook. We’ve seen a few cases where a plugin/theme conflict caused an issue like this.

    Here’s what I’d recommend:

    • Temporarily switch the theme to the Storefront theme
    • Deactivate all plugins besides WooCommerce and the Facebook for WooCommerce extension
    • Run a Facebook sync at Marketing > Facebook > Product Sync
    • Check to see if the products sync to the Facebook shop
    • If they are, re-enable plugins/theme one by one until you find the one causing the problem
    • When you find the one causing the problem, look for an alternative solution or reach out to the author of that plugin/theme

      • We have a guide on conflict testing here.`

    Please let us know what you find so we can help further.

Viewing 1 replies (of 1 total)
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