• Resolved mywptechlg

    (@mywptechlg)


    Hey,

    I am encountering the following problem:
    Frequently all products on the shop page disappear, you only see the button where the products order can be filtered.
    I testes this quite often and came to the point, that it happens when logging into WordPress with the admin user. I dod not even do one click, just logging in and the products are gone again.
    When I change any settings in WooCommerce (e.g. switching prices between incl. and excl. VAT) the products appear again.
    We do not have any caching plugins and no server-side caching is in use. In addition to that we do not use a security plugin. Even more, the installation is quite fresh.

    Do you have any ideas on that?

    
    ### WordPress Environment ###
    
    WordPress address (URL): redacted
    Site address (URL): redacted
    WC Version: 6.5.1
    REST API Version: ? 6.5.1
    WC Blocks Version: ? 7.4.3
    Action Scheduler Version: ? 3.4.0
    Log Directory Writable: ?
    WP Version: 6.0
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: –
    Language: de_DE
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 8.0.19
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.29.0
    NSS/3.53.1
    
    SUHOSIN Installed: –
    MySQL Version: 10.3.35-MariaDB
    Max Upload Size: 8 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 6.5.1
    WC Database Prefix: redacted
    Datenbank-Gesamtgr??e: 10.58MB
    Datenbank-Datengr??e: 7.87MB
    Datenbank-Indexgr??e: 2.71MB
    woocommerce_sessions: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    woocommerce_api_keys: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    woocommerce_attribute_taxonomies: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    woocommerce_downloadable_product_permissions: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
    woocommerce_order_items: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    woocommerce_order_itemmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    woocommerce_tax_rates: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
    woocommerce_tax_rate_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    woocommerce_shipping_zones: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    woocommerce_shipping_zone_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    woocommerce_shipping_zone_methods: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    woocommerce_payment_tokens: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    woocommerce_payment_tokenmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    woocommerce_log: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    actionscheduler_actions: Daten: 0.17MB + Index: 0.17MB + Engine InnoDB
    actionscheduler_claims: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    actionscheduler_groups: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    actionscheduler_logs: Daten: 0.13MB + Index: 0.13MB + Engine InnoDB
    aiowps_debug_log: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    aiowps_events: Daten: 0.13MB + Index: 0.00MB + Engine InnoDB
    aiowps_failed_logins: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    aiowps_global_meta: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    aiowps_login_activity: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    aiowps_login_lockdown: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    aiowps_permanent_block: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    commentmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    comments: Daten: 0.02MB + Index: 0.09MB + Engine InnoDB
    e_events: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    e_notes: Daten: 0.02MB + Index: 0.17MB + Engine InnoDB
    e_notes_users_relations: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
    e_submissions: Daten: 0.05MB + Index: 0.27MB + Engine InnoDB
    e_submissions_actions_log: Daten: 0.02MB + Index: 0.11MB + Engine InnoDB
    e_submissions_values: Daten: 0.06MB + Index: 0.03MB + Engine InnoDB
    links: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    mollie_pending_payment: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    options: Daten: 2.08MB + Index: 0.06MB + Engine InnoDB
    postmeta: Daten: 2.50MB + Index: 0.19MB + Engine InnoDB
    posts: Daten: 1.48MB + Index: 0.06MB + Engine InnoDB
    rank_math_404_logs: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    rank_math_analytics_gsc: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
    rank_math_analytics_inspections: Daten: 0.02MB + Index: 0.11MB + Engine InnoDB
    rank_math_analytics_objects: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    rank_math_internal_links: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    rank_math_internal_meta: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    rank_math_redirections: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    rank_math_redirections_cache: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    termmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    terms: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    term_relationships: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    term_taxonomy: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    usermeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    users: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
    wc_admin_notes: Daten: 0.05MB + Index: 0.00MB + Engine InnoDB
    wc_admin_note_actions: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wc_category_lookup: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wc_customer_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wc_download_log: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wc_order_coupon_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wc_order_product_lookup: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
    wc_order_stats: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
    wc_order_tax_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wc_product_attributes_lookup: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wc_product_download_directories: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wc_product_meta_lookup: Daten: 0.02MB + Index: 0.09MB + Engine InnoDB
    wc_rate_limits: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wc_reserved_stock: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wc_tax_rate_classes: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wc_webhooks: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wt_iew_action_history: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wt_iew_mapping_template: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 23
    customize_changeset: 1
    elementor_library: 9
    nav_menu_item: 5
    page: 12
    post: 4
    product: 1
    revision: 252
    wp_global_styles: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (9) ###
    
    Disable & Remove Google Fonts: von Schriftarten-Plugin – 1.3.9
    Easy WP SMTP: von wpecommerce
    alexanderfoxc – 1.4.7
    
    Elementor Pro: von Elementor.com – 3.7.1
    Elementor: von Elementor.com – 3.6.6
    Members: von MemberPress – 3.2.1
    Mollie-Zahlungen für WooCommerce: von Mollie – 7.1.0
    Rank Math SEO: von Rank Math – 1.0.90
    Ultimate Addons for Elementor: von Brainstorm Force – 1.36.6
    WooCommerce: von Automattic – 6.5.1
    
    ### Inactive Plugins (2) ###
    
    All In One WP Security: von All In One WP Security & Firewall Team – 4.4.12
    Health Check & Troubleshooting: von The www.remarpro.com community – 1.4.5
    
    ### Dropin Plugins (1) ###
    
    maintenance.php: maintenance.php
    
    ### Must Use Plugins (1) ###
    
    Health Check Troubleshooting Mode: von  – 1.7.2
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left_space
    Thousand Separator: 
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Shop-Basis: #10 - /shop/
    Warenkorb: #11 - /warenkorb/
    Kasse: #12 - /kasse/
    Mein Konto: #13 - /mein-konto/
    Allgemeine Gesch?ftsbedingungen: ? Seite nicht festgelegt
    
    ### Theme ###
    
    Name: Hello Elementor
    Version: 2.5.0
    Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
    Child Theme: ? – Wenn du WooCommerce mit einem Theme
    das du nicht selbst entwickelt hast
    an eigene Bedürfnisse anpasst
    dann empfehlen wir die Verwendung eines Child-Themes. Siehe Wie du ein Child-Theme erstellst (engl.)
    
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 448
    Oldest: 2022-05-15 01:03:19 +0200
    Newest: 2022-06-11 21:14:19 +0200
    
    Pending: 1
    Oldest: 2022-06-12 00:33:03 +0200
    Newest: 2022-06-12 00:33:03 +0200
    
    ### Status report information ###
    
    Generated at: 2022-06-11 21:20:50 +02:00
    
Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter mywptechlg

    (@mywptechlg)

    I have one more thing to add: It does not bring the shop page back to life when changing product-related information. For instance, changing the name of a product does not help. To “re-activate” the shop page, some settings need to be changed in the WooCommerce settings.

    Hi @mywptechlg

    Thank you for reaching out

    As a first step, let’s see if there are any errors on the WooCommerce Logs. Please follow the steps below:

    • Go to WooCommerce → Status → Logs
    • Look for a log from the drop-down labeled fatal-errors.log
    • Click View
    • Copy and paste it here if you find any logs

    Thanks

    Thread Starter mywptechlg

    (@mywptechlg)

    Hi,
    thanks for your reply ??
    The fatal error log shows this:

    2022-05-30T20:07:11+00:00 CRITICAL Uncaught Error: Call to a member function update_meta() on bool in /var/www/vhosts/redacted.com/httpdocs/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php:286
    Stack trace:
    #0 /var/www/vhosts/redacted.com/httpdocs/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php(167): ElementorPro\Modules\ThemeBuilder\Classes\Conditions_Manager->save_conditions()
    #1 [internal function]: ElementorPro\Modules\ThemeBuilder\Classes\Conditions_Manager->ajax_save_theme_template_conditions()
    #2 /var/www/vhosts/redacted.com/httpdocs/wp-content/plugins/elementor/core/common/modules/ajax/module.php(171): call_user_func()
    #3 /var/www/vhosts/redacted.com/httpdocs/wp-includes/class-wp-hook.php(307): Elementor\Core\Common\Modules\Ajax\Module->handle_ajax_request()
    #4 /var/www/vhosts/redacted.com/httpdocs/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters()
    #5 /var/www/vhosts/redacted.com/httpdocs/wp-includes/plugin.php(476): WP_Hook->do_action()
    #6 /var/www/vhosts/redacted.com/httpdocs/wp-admin/admin-ajax.php(187): do_action()
    #7 {main}
      thrown in /var/www/vhosts/redacted.com/httpdocs/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php in Zeile 286
    
    2022-05-30T20:09:39+00:00 CRITICAL Uncaught Error: Call to a member function update_meta() on bool in /var/www/vhosts/redacted.com/httpdocs/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php:286
    Stack trace:
    #0 /var/www/vhosts/redacted.com/httpdocs/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php(167): ElementorPro\Modules\ThemeBuilder\Classes\Conditions_Manager->save_conditions()
    #1 [internal function]: ElementorPro\Modules\ThemeBuilder\Classes\Conditions_Manager->ajax_save_theme_template_conditions()
    #2 /var/www/vhosts/redacted.com/httpdocs/wp-content/plugins/elementor/core/common/modules/ajax/module.php(171): call_user_func()
    #3 /var/www/vhosts/redacted.com/httpdocs/wp-includes/class-wp-hook.php(307): Elementor\Core\Common\Modules\Ajax\Module->handle_ajax_request()
    #4 /var/www/vhosts/redacted.com/httpdocs/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters()
    #5 /var/www/vhosts/redacted.com/httpdocs/wp-includes/plugin.php(476): WP_Hook->do_action()
    #6 /var/www/vhosts/redacted.com/httpdocs/wp-admin/admin-ajax.php(187): do_action()
    #7 {main}
      thrown in /var/www/vhosts/redacted.com/httpdocs/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php in Zeile 286
    

    When looking at the date it shows that these error have been thrown quite a long time ago…

    One more note: I have just logged in and the products page did not disappear. So it does not happen all the time after a login, just sometimes (however, quite frequently).

    Plugin Support Sérgio L. a11n

    (@csnlima)

    Hi @mywptechlg,

    Thanks for sending the log.

    It seems that both critical errors are happening with the plugin Elementor Pro.

    Can you please contact them to solve the errors?

    Get to know how to contact them here: https://elementor.com/support/

    After solving it, let us know if the products keep disappearing.

    Best regards,

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a way forward with the help of the Elementor team’s support.

    If you have any other questions related to core WooCommerce, please feel free to open a new topic.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘products on shop page gone’ is closed to new replies.