Products not visible

I had the same problem and I forced a re-sync. Now the products are marked as not visible on Instagram Shop. I spent hours with Facebook Chat Support for them to explain is a Plugin Issue.

• This reply was modified 4 years, 9 months ago by brightmindsmedia.

Hey @eumene and @brightmindsmedia,

Thanks for reaching out!

First, could you please confirm the following for me?

• Are all the products that aren’t appearing in the Shop shown in your Facebook Catalog? That will help me determine if there are any syncing problems at play.
• Are any of the affected products Virtual products in WooCommerce? Facebook’s Commerce Policy does not permit selling Virtual products, so that could explain why some products are missing from the Shop.
• Is the price field set in WooCommerce for all of these products? Facebook doesn’t permit syncing products without a set price.

Thanks so much!
Lindsey

Hello Lindsey,
thanks for you reply. Here are my answers:

– Are all the products that aren’t appearing in the Shop shown in your Facebook Catalog? That will help me determine if there are any syncing problems at play.

Yes, they are all good on my Facebook Catalog and Facebook Shop. The only place is not showing is on my Instagram Shop (Facebook Support said that is definitely an issue with the plugin)

– Are any of the affected products Virtual products in WooCommerce? Facebook’s Commerce Policy does not permit selling Virtual products, so that could explain why some products are missing from the Shop.

No, we have no Virtual products in our Woocommerce at the moment.

– Is the price field set in WooCommerce for all of these products? Facebook doesn’t permit syncing products without a set price.

Yes, all the prices are set correctly and showing on Both Catalogue and Facebook Shop.

Hope it helps.

Hey @brightmindsmedia,

It sounds like this is probably not the same issue as what the original poster @eumene shared, since they mentioned visibility issues in the Facebook Shop and you’re experiencing issues with Instagram.

While our ability to troubleshoot issues with Instagram is somewhat limited, since our plugin is responsible for connecting products between WooCommerce and Facebook, we’d be happy to dig into this a little further to see if we can identify the cause of this problem. Could you please reach out to us directly so we can continue troubleshooting?

Thank you,
Lindsey

Hi @skyverge ,

thank you!

– no products are displayed in the Shop. The Product Catalog is ok.

– no, only real products

– Yes

Hey @eumene,

Thanks for following up!

It sounds like the catalog may not be connected to the Facebook Page shop yet – could you please follow these steps to link your catalog to your shop? This also includes instructions for disconnecting an existing catalog, just in case you’ve already got one connected.

Thank you!
Lindsey

Hi @skyverge ,

thanks for the support!

In Catalog Management, the catalog is correctly linked to the Shop.

Screenshot

Hey @eumene,

Thanks for checking that for me!

In that case, could you please go to the Facebook catalog and check the products there – what is their “visibility” set to?

Are these simple products in WooCommerce, or are they a special product type or variable products?

Thank you!
Lindsey

Hi @skyverge ,

In Facebook Shop there are 38 out of 2800 products that have problems.
The products are all simple, no variables.
Products that are marked as available for the shop (see screenshot) are not visible.

Hey @eumene,

Thanks for following up!

At this point, I’d like to take a closer look at the specific products that aren’t showing as visible in the Facebook catalog. Could you please contact us directly so we can safely exchange credentials to investigate further on your WooCommerce site?

Thank you!
Lindsey

Hey @eumene,

It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Thanks,
Tamara ??