Products not syncronising/adding
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Hi there,
The products in my shop are not being synchronized or added to Facebook shop. I followed all your instructions, I have only one catalog in the shop:
https://monosnap.com/file/9GTbinqQi1uJBGvUliqjaF3iYHM94R
The settings are also OK, the connection is OK:
https://monosnap.com/file/rp7eNUZHgeyoaTQwKeuiYdmVeqmRQv
The catalog is empty even after manual synchronization:
https://monosnap.com/file/pMzLCiefaPPyUVj1GmoZKOe61A2uVJWhen I try to update any product I have the following note:
Facebook for WooCommerce error:
Unsupported post request. Object with ID ‘1781477471967723’ does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-apiThanks for helping me!
The page I need help with: [log in to see the link]
Viewing 12 replies - 1 through 12 (of 12 total)
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Hi there,
Of course I tried to reconnect dozens of times. It is not working
Here is the log (it was too big, I pasted only a part if you need all the big file, let me know):11-20-2020 @ 03:08:15 - Request Request method: GET uri: https://graph.facebook.com/v7.0/fbe_business?fbe_external_business_id=arstone-aquarium-backgrounds-5f233a6ace28d user-agent: Facebook-for-WooCommerce/2.1.4 (WooCommerce/4.7.0; WordPress/5.5.3) headers: Array ( [Authorization] => ***************************************************************************************************************************************************************************************************************************** [content-type] => application/json [accept] => application/json ) body: duration: 0.08267s 11-20-2020 @ 03:08:15 - Response Response code: 200 message: OK headers: Array ( [etag] => "72c1767c7d3f7ab5287754cba9bfaeaea1b0dba2" [expires] => Sat, 01 Jan 2000 00:00:00 GMT [content-type] => application/json [facebook-api-version] => v7.0 [x-fb-request-id] => AmvIQ9HVJWM_MSi_4iEI8lC [strict-transport-security] => max-age=15552000; preload [x-fb-trace-id] => BYsd9t7D4Dr [content-encoding] => gzip [x-app-usage] => {"call_count":8,"total_cputime":0,"total_time":1} [x-fb-rev] => 1003009998 [cache-control] => private, no-cache, no-store, must-revalidate [vary] => Accept-Encoding [pragma] => no-cache [access-control-allow-origin] => * [x-fb-debug] => RrIIjfUJuaq+MuR1GQnlSE3FiUgLNQUuME1E0ZORZ7GPsuoxU1muQupSQY2Hz44awI9WLe7Ro1nc9Z5i50Ei6Q== [date] => Fri, 20 Nov 2020 00:08:15 GMT [alt-svc] => h3-29=":443"; ma=3600,h3-27=":443"; ma=3600 [content-length] => 173 ) body: {"business":{"name":"ARSTONE Aquarium Backgrounds"},"catalog_feed_scheduled":{"enabled":false},"ig_cta":{"enabled":false},"ig_shopping":{"enabled":false},"messenger_chat":{"enabled":false},"messenger_menu":{"enabled":false},"page_card":{"enabled":false},"page_cta":{"enabled":false},"page_post":{"enabled":false},"page_shop":{"enabled":false},"thread_intent":{"enabled":false}} 11-20-2020 @ 03:16:13 - Request Request method: POST uri: https://graph.facebook.com/v7.0/224966284760896/events user-agent: Facebook-for-WooCommerce/2.1.4 (WooCommerce/4.7.0; WordPress/5.5.3) headers: Array ( [Authorization] => ***************************************************************************************************************************************************************************************************************************** [content-type] => application/json [accept] => application/json ) body: {"data":[{"event_time":1605831373,"event_id":"e3b50d03-898b-49b1-aa7e-33190e225b3a","event_source_url":"https:\/\/arstone.eu\/nl\/\/nl\/shop\/aquarium-achterwanden\/amazone\/wortel-orinoco\/","custom_data":{"content_name":"Regenwoud wortel Orinoco","content_ids":"[\"0630299504721_22757\"]","content_type":"product_group","contents":"[{\"id\":\"0630299504721_22757\",\"quantity\":1}]","content_category":"Amazone","value":"","currency":"EUR"},"user_data":{"client_ip_address":"13.66.139.19","client_user_agent":"Mozilla\/5.0 (compatible; bingbot\/2.0; +http:\/\/www.bing.com\/bingbot.htm)","fbc":"","fbp":""},"event_name":"ViewContent"}],"partner_agent":"woocommerce-4.7.0-2.1.4"} duration: 0.09038s 11-20-2020 @ 03:16:13 - Response Response code: 200 message: OK headers: Array ( [x-ad-account-usage] => {"acc_id_util_pct":0} [expires] => Sat, 01 Jan 2000 00:00:00 GMT [content-type] => application/json [facebook-api-version] => v7.0 [x-fb-request-id] => A8MU61brzlj08AeJWitZ8E5 [strict-transport-security] => max-age=15552000; preload [x-fb-trace-id] => GZ2eegNFTxQ [x-app-usage] => {"call_count":8,"total_cputime":0,"total_time":1} [x-fb-rev] => 1003009998 [cache-control] => private, no-cache, no-store, must-revalidate [pragma] => no-cache [access-control-allow-origin] => * [x-fb-debug] => 2Q3HNhC7yk2pB970nvKuDfZI3xzCBn3A/7T3f7p8wW/MQwAa7APi5Nln7taPN45fTN2y+kE73NpcZ6jnBDY8lw== [date] => Fri, 20 Nov 2020 00:16:13 GMT [alt-svc] => h3-29=":443"; ma=3600,h3-27=":443"; ma=3600 [content-length] => 74 ) body: {"events_received":1,"messages":[],"fbtrace_id":"A8MU61brzlj08AeJWitZ8E5"} 11-20-2020 @ 03:18:21 - Request Request method: POST uri: https://graph.facebook.com/v7.0/224966284760896/events user-agent: Facebook-for-WooCommerce/2.1.4 (WooCommerce/4.7.0; WordPress/5.5.3) headers: Array ( [Authorization] => ***************************************************************************************************************************************************************************************************************************** [content-type] => application/json [accept] => application/json ) body: {"data":[{"event_time":1605831501,"event_id":"929d8f20-1451-4b3d-92f4-1a5613184749","event_source_url":"https:\/\/arstone.eu\/de\/\/de\/shop\/aquarium-felsen\/module\/x\/","custom_data":{"content_name":"Modul X 36 x 19 x 6 cm","content_ids":"[\"0635346575365_9421\"]","content_type":"product_group","contents":"[{\"id\":\"0635346575365_9421\",\"quantity\":1}]","content_category":"Module","value":"55","currency":"EUR"},"user_data":{"client_ip_address":"114.119.139.167","client_user_agent":"Mozilla\/5.0 (Linux; Android 7.0;) AppleWebKit\/537.36 (KHTML, like Gecko) Mobile Safari\/537.36 (compatible; PetalBot;+https:\/\/aspiegel.com\/petalbot)","fbc":"","fbp":""},"event_name":"ViewContent"}],"partner_agent":"woocommerce-4.7.0-2.1.4"} duration: 0.09912s 11-20-2020 @ 03:18:21 - Response Response code: 200 message: OK headers: Array ( [x-ad-account-usage] => {"acc_id_util_pct":0} [expires] => Sat, 01 Jan 2000 00:00:00 GMT [content-type] => application/json [facebook-api-version] => v7.0 [x-fb-request-id] => AoZT8RFusoZtaXlUUQ-aPid [strict-transport-security] => max-age=15552000; preload [x-fb-trace-id] => BH52+euZZ6C [x-app-usage] => {"call_count":8,"total_cputime":0,"total_time":1} [x-fb-rev] => 1003009998 [cache-control] => private, no-cache, no-store, must-revalidate [pragma] => no-cache [access-control-allow-origin] => * [x-fb-debug] => nsUadYpgNjtTE8F+gkZ9GpxKswpdelv794GKsvw/2GEnYXVf5tBIvUt3nUGyDFVWho2H1y6RSkAFIonFXksbqg== [date] => Fri, 20 Nov 2020 00:18:21 GMT [alt-svc] => h3-29=":443"; ma=3600,h3-27=":443"; ma=3600 [content-length] => 74 ) body: {"events_received":1,"messages":[],"fbtrace_id":"AoZT8RFusoZtaXlUUQ-aPid"}Hi @mashut. Please try using this snippet to reset all Facebook products and let the sync happen again. You can use the Code Snippets extension as explained in this guide to to do.
Please let me know how you get on.
Viewing 12 replies - 1 through 12 (of 12 total)
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