Products not syncing – Your products are syncing – you may safely leave this pag

I don’t know if it has any relevance but this shows on the catalogue events page of Facebook

WooCommerce Extension V2
SDK ID: 474166926521348

Could not retrieve events
See all mobile app conversions

Please reduce the amount of data you’re asking for, then retry your request

And this is on the Catalogue Issues page

Missing or invalid information
These events can’t be tracked because they have missing or invalid information.
2 events haven’t been received from ‘MattMakesMess – Facebook pixel’
Dynamic AdsDynamic Ads
3 events haven’t been received from ‘WooCommerce Extension V2’
Dynamic AdsDynamic Ads

Hi?there @horts,

Thanks for writing to us about Facebook for WooCommerce! I apologize for the delay in getting back to you. I’m sorry to hear that the plugin isn’t working as expected. I am happy to help with this. ??

Has there been any progress in the status of your site since you wrote in originally? If not, would it be possible for you to provide screenshots of these messages?

Thanks,
Benjamin

Hi,
Thanks for the reply.
Here are the screenshots.
Many thanks,
Matt

SS1

SS2

This error (WooCommerce Extension V2 SDK ID: 474166926521348 Could not retrieve events See all mobile app conversions Please reduce the amount of data you’re asking for, then retry your requestdoesn’t appear anymore, instead it has this screen..)
SS3

• This reply was modified 4 years ago by horts.

Hi Matt – @horts,

Thanks for providing those screenshots!

I’m wondering if something has gone awry in the plugin’s connection with Facebook. You can reset the plugin’s connection by navigating to WooCommerce > Facebook and clicking “uninstall,” then clicking Get Started and running it through the setup process again. https://cloud.skyver.ge/04uOqejJ

Would you please give this a try and let me know if it resolves the issue for you?

Cheers,
Benjamin

Hi,

I have tried that again but unfortunately the result is the same.

Thanks,
Matt

Hi Matt,

I hope you had a great weekend! I’m sorry to hear that uninstalling and reinstalling the connection didn’t resolve the issue for you.

There is a reset that you can do from the Facebook side that may help. The steps can be found in the plugin documentation here: https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-uninstall-plugin-and-remove-woocommerce-facebook-app/

Could you please try removing the app from Facebook entirely, uninstalling, and then reconnecting, following the steps in that guide? If you have any questions along the way, would you please let me know? ??

Cheers,
Benjamin

I have just been through that process and unfortunately the result is the same.

I have also updated the plugin to 2.1.4

What is next?

Hi Matt – @horts,

Thanks for trying this, and for updating the plugin.

Would it be possible for you to share screenshots of the messages that you’re seeing?

Thanks,
Benjamin

Hi,

I have already shared them with you, in the post 5 days and 15 hours ago.

Thanks

Exactly the same issue and have taken all the steps recommended.

Plugin 2.1.4

Hi Matt – @horts,

My sincere apologies–I somehow completely forgot that you had sent those already. I have reviewed them again.

Could you please provide me with a screenshot of the page found when you go into your Business Manager settings and click Users > System Users > Partner Created System User?

Thanks,
Benjamin

Hi @artsoulbrother,

Thanks for reaching out about the plugin and for following the steps above. You may find useful information by continuing to follow this topic, though we’d love to be able to offer you personalized support!

Since you’re not the person who originally started this thread, per the forum guidelines, would you please start your own topic? We’ll be more than happy to help there ??

Thanks,
Benjamin

Hi,
Here are the screenshots you asked for.
Thanks,
Matt

https://www.mattmakesmess.co.uk/wp-content/uploads/2020/11/SSA.png

https://www.mattmakesmess.co.uk/wp-content/uploads/2020/11/SSB.png

Hi Matt – @horts,

Thanks for providing those screenshots! It looks like those are from Users > Partners rather than Users > System Users > Partner Created System User. Did clicking the Partner Created System User redirect you tot eh Users > Partners page?

Thanks,
Benjamin