Products not syncing to Square after order

  • Resolved chriskara10

    (@chriskara10)


    5 years, 3 months ago

    So this was never fixed! I’m products with variables and when they are purchased the amount is reducing in WooCommerce but it’s not changing at all in Square for any of my products.

    Is square setting I use Square as my “Product system of record” and I also CHECK Sync inventory – Sync inventory Enable to fetch inventory changes from Square

    Now I also do not understand why after installing Square and setting it up on woocommerce there NO CRON created by the plugin.

    It was said by you guys “However this is developer stuff since the CRON should be registered by the plugin.” Since your plugin is not registering or creating the CRON

    How can we make this work???
    I never had an issue using Square with Bigcommerce, since i moved to woocommerce it has been a total chaos and nightmare and nothing is working correctly.

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi there @chriskara10,

    I’m sorry to hear that you’re having issues with Square product sync!

    First of all, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response in coding brackets. It’s crucial for us to understand your environment.

    I’m products with variables and when they are purchased the amount is reducing in WooCommerce but it’s not changing at all in Square for any of my products.

    If I understood you correctly, inventory changes from WC to Square are not synced to Square.

    We’d love to have a look at what Square sync logs are saying:

    – please enable logging in WooCommerce > Settings > Square
    – wait for an order to come in
    – check logs in WooCommerce > Status > Logs > choose square_sync and find the logs for this product sync

    Now I also do not understand why after installing Square and setting it up on woocommerce there NO CRON created by the plugin.

    I’m sorry for any confusion here! Square v1 did rely on WP_CRON, but it’s no longer a case with Square v2. Square v2 relies on Action Scheduler instead.

    To check if it’s working properly, navigate to Tools > Scheduled Actions > find wc_square_sync action.

    Looking forward to hearing back from you!

    Plugin Support Grigorij S. a11n

    (@grigaswp)

    Hi there,

    We haven’t heard from you in a while so I’ll be marking this thread as resolved.

    Feel free to open a new thread and link to this one if you have further questions though.

    Have a wonderful day ahead!

Viewing 2 replies - 1 through 2 (of 2 total)
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