Products not syncing

Hi! Thanks for contacting us! Could you turn on remote diagnostic? Enable the?Remote Diagnostics?feature found in the plugin’s Settings tab. This allows the Mailchimp for WooCommerce development team to diagnose and fix the issue remotely.

• This reply was modified 4 months ago by KJ.

Hi,

I enabled Remote Diagnostics.

@stefanpeeters the url you had posted earlier looks to be in a “subfolder”. Are you running a subfolder installation of woocommerce for multi-site? If so, this is not supported unless you activate the “subdomain” multi-site.

Can you please confirm that this is the way you have things set up?

Hi,

Yes it is a subdomain from cybertopia.be

Greatings

Hi! Just to confirm, did you enable the sub domain multisite option and turn on remote diagnostics?

Enabling a “subdomain” multi-site setup for WooCommerce means creating a network of sites on separate subdomains of your main WordPress installation. While the specifics of enabling such a setup are not directly outlined in the documents uploaded, here’s a general process you can follow:

1. Backup Your WordPress Site: Before making significant changes, always backup your site’s files and database.
2. Enable WordPress Multisite:

• Edit your wp-config.php file and add define( 'WP_ALLOW_MULTISITE', true ); just before /* That's all, stop editing! Happy publishing. */.
• Go to your WordPress dashboard, navigate to Tools → Network Setup. You’ll then choose the ‘Sub-domains’ option for your network.
• Follow the instructions WordPress provides to update your wp-config.php and .htaccess files with the new network settings.

1. Set Up Your Subdomains: Depending on your hosting provider, you will typically use their control panel to create the subdomains.
2. Configure DNS: Ensure that the DNS records for your subdomains are pointing to the correct server where your WordPress installation is hosted.
3. Install WooCommerce on Network Sites: After setting up your multisite network, you can install WooCommerce on each site within the network.
4. Configure Mailchimp for WooCommerce: If you’re using Mailchimp for WooCommerce on a multisite environment, you need to be aware that the plugin supports subdomain configurations only. It means that each site in your network with the plugin activated will be treated as a separate connection to Mailchimp .

You’ll need to make sure that your hosting environment supports the technical requirements for the WooCommerce plugin and that server configurations such as WP CRON, PHP version, etc., are suitable for a WooCommerce multisite environment.

Once you have done those things, come back and we are happy to help!

Hi there – Circling back – We haven’t heard from you. We are here to help when you are ready. Thanks!

Hi there, we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch. Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further.

Please note, that the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.