Products not syncing

  • Resolved kejserjorn

    (@kejserjorn)


    1 year, 9 months ago

    Hello,

    My products are not syncing any more. Every time I update or make changes to a product, I get the same error message. It also happens when trying to exclude products from sync:

    View post on imgur.com

    I get no further information, and there are no fatal errors in the Woocommerce log.

    When clicking “Manage connection” in the Facebook for Woocommerce plugin, I get to the “Connected Apps” page in Meta Business Suite. It shows that the Woocommerce integration is connected, but is also shows my catalog 3 times:

    View post on imgur.com

    And my pixel twice:

    View post on imgur.com

    I have no idea if this is related, but it seems wrong. I do only have one catalog and one pixel.

    I also found this on Meta:

    View post on imgur.com

    “Ukendt fejl” translates to “Unknown error”. 89 products affected is my entire catalog.

    I attached the Woocommerce status report here:

    https://pastebin.com/bPbixnty

    I hope You can help me solve this.

    Thank You

    The page I need help with: [log in to see the link]

Viewing 2 replies - 16 through 17 (of 17 total)
  • Thread Starter kejserjorn

    (@kejserjorn)

    In Facebook I get this when I try to to a full sync from Woocommerce. The danish parts just say “Unknown Error” and “Something went wrong”. 89 products are all my products in Woocommerce that should be synced

    View post on imgur.com

    Hi,

    For better assistance, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Important: Please include a link to this forum thread, so that we can keep track of what’s already been done.

    Thank you.

Viewing 2 replies - 16 through 17 (of 17 total)
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