products not synching

  • Resolved hamarj

    (@hamarj)


    4 years, 6 months ago

    Hi,

    I’ve connected my webshop to my facebook shop.

    Woocommerce status is copied to the bottom of my topic.

    The facebook catalog gives me this failure:

    Pixel has low event source match rate
    Some content_ids sent from pixel fires by this pixel do not match any catalog associated to the pixel, This could be because your catalogs aren’t up to date, or because the item IDs in your catalogs don’t match the content_ids in your pixel

    Where is the problem?

    Thanks

    Janos

    
### WordPress Environment ###

WordPress address (URL): https://sulyzo.com
Site address (URL): https://sulyzo.com
WC Version: 4.5.1
REST API Version: ? 4.5.1
WC Blocks Version: ? 3.1.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.5.0
Log Directory Writable: ?
WP Version: 5.5.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.9
PHP Post Max Size: 512 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.62.0
OpenSSL/1.0.2k

SUHOSIN Installed: –
MySQL Version: 5.7.31-log
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.5.1
WC Database Prefix: wprm_
Total Database Size: 6.40MB
Database Data Size: 5.99MB
Database Index Size: 0.41MB
wprm_woocommerce_sessions: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wprm_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprm_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprm_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprm_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprm_woocommerce_order_itemmeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wprm_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprm_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprm_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprm_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprm_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprm_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprm_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprm_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprm_actionscheduler_actions: Data: 0.06MB + Index: 0.03MB + Engine MyISAM
wprm_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprm_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wprm_actionscheduler_logs: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
wprm_cmplz_cookiebanners: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprm_cmplz_cookies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprm_cmplz_services: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprm_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprm_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wprm_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprm_loginizer_logs: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wprm_options: Data: 0.62MB + Index: 0.06MB + Engine MyISAM
wprm_postmeta: Data: 0.49MB + Index: 0.11MB + Engine MyISAM
wprm_posts: Data: 4.74MB + Index: 0.06MB + Engine MyISAM
wprm_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wprm_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wprm_term_relationships: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wprm_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprm_usermeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wprm_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wprm_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprm_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprm_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprm_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wprm_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprm_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprm_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprm_wc_order_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprm_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprm_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wprm_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprm_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wprm_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

attachment: 151
custom_css: 1
customize_changeset: 22
et_pb_layout: 6
nav_menu_item: 10
page: 9
post: 4
product: 42
revision: 195

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (13) ###

All-in-One WP Migration: by ServMask – 7.27
Classic Editor: by WordPress Contributors – 1.6
GDPR Cookie Consent: by WebToffee – 1.9.0
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 3.2.5
Facebook for WooCommerce: by Facebook – 2.0.1 – Installed version not tested with active version of WooCommerce 4.5.1
Loco Translate: by Tim Whitlock – 2.4.3
Loginizer: by Softaculous – 1.5.7
Orbisius Child Theme Creator: by Svetoslav Marinov (Slavi) – 1.5.1
Simple Like Page Plugin: by topdevs.net – 1.5.1
Woo Tabbed Category Product Listing: by QuantumCloud – 2.2.8 – Installed version not tested with active version of WooCommerce 4.5.1
Woocommerce Table Rate Shipping: by JEM Plugins – 2.0.9 – Installed version not tested with active version of WooCommerce 4.5.1
WooCommerce: by Automattic – 4.5.1
WP Fastest Cache: by Emre Vona – 0.9.1.0

### Inactive Plugins (0) ###

### Settings ###

API Enabled: –
Force SSL: –
Currency: HUF (Ft)
Currency Position: right_space
Thousand Separator: 
Decimal Separator: ,
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #8 - /uzlet/
Cart: #9 - /kosar/
Checkout: #10 - /penztar/
My account: #11 - /fiokom/
Terms and conditions: #208 - /altalanos-szerzodesi-feltetelek/

### Theme ###

Name: Divi Child theme of Divi
Version: 4.5.8
Author URL: 
Child Theme: ?
Parent Theme Name: Divi
Parent Theme Version: 4.6.1
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ?

### Templates ###

Overrides: Divi-child-theme/woocommerce/emails/admin-new-order.php

### Action Scheduler ###

Complete: 154
Oldest: 2020-09-07 14:56:12 +0000
Newest: 2020-09-10 07:26:46 +0000

Pending: 1
Oldest: 2020-09-10 07:41:46 +0000
Newest: 2020-09-10 07:41:46 +0000
Viewing 3 replies - 1 through 3 (of 3 total)
  • Simon

    (@simonskyverge)

    Hey @hamarj,

    Thanks for reaching out with your question! We typically see that error when a customer has navigated to a product in your WooCommerce store that has not matched an existing product in your Facebook catalog. As the plugin uses the pixel tracking by default, all products would be recorded to Events Manager.

    If you saw this error immediately after installing and performing your first sync, it may be that the data in the catalog had not had a chance to be processed by Facebook yet, resulting in the warning.

    If you’re still seeing this issue recorded recently, then we can certainly take another look!

    Could you let me know what the date was of the last time this issue was recorded?

    Cheers!

    Simon.

    Simon

    (@simonskyverge)

    Hey @hamarj,

    It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Thanks,
    Simon.

    Hello,

    I have the same issue. I am representing a company as SMM.
    Not a long time ago the website was moved to wprdpress and when I have decided to make a Dynamic Ads Campaign I met such an issue.

    Is the problem that I need to reload items to the catalog one more time or better to contact a guy who moved a webpage to WordPress?

    Waiting for your answer,
    Kind Regards

Viewing 3 replies - 1 through 3 (of 3 total)
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