Products not showing in automation

  • Resolved ilonaceline

    (@ilonaceline)


    11 months, 3 weeks ago

    Hello,

    I want to use an automation for when a specific product is purchased, the problem is that the product doesn’t show up as one of the options in the ‘workflow trigger: purchases specific products’ tab. All my other products do show.

    At first I thought it was a timing issue and I needed to wait a few days for mailerlite to synchronize to woocommerce, but I have waited and still nothing.

    I even tried making another new product in woocommerce, but that also doesn’t show up.

    View post on imgur.com

    What can I do?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author MailerLite

    (@mailerlite)

    Hi @ilonaceline,

    Based on what we could see, it seems you were already able to select the product and enable the automation. Could you confirm if it’s working, or does the problem persist somehow?

    Thank you,
    MailerLite Team

    Thread Starter ilonaceline

    (@ilonaceline)

    Hi! Yes I did, by relinking Mailerlite with WooCommerce (new API). If there’s a different way to update products, please let me know!

    Plugin Author MailerLite

    (@mailerlite)

    Hi,

    Thank you for all the details you shared, good to know that it’s working! Next time our recommendation would be for you to reset the resources via the plugging settings page so the data will sync again to MailerLite.

    We will mark this thread as resolved, for now. However, please don’t hesitate to reach out if you notice anything.

    Thank you,
    MailerLite Team

Viewing 3 replies - 1 through 3 (of 3 total)
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