Products not loading

Hi @nerozproductions ,

Thanks for sending over a screenshot! To assist you further, I’d like to check how your site is built.

Can you please share a copy of your site’s System Status Report? You can find it by going to WooCommerce → Status, then selecting “Get system report” and clicking “Copy for Support.”

For more context, this can help us check for outdated plugins, theme conflicts, and server settings that might be causing the product loading issues.

Once you’ve done that, you can paste the text in here using the “<code>” block.

Looking forward to getting this sorted out.

WordPress Environment

WordPress address (URL): https://www.nerozproductions.com
Site address (URL): https://www.nerozproductions.com
WC Version: 9.3.3
Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
Action Scheduler Version: ? 3.8.2
Log Directory Writable: ?
WP Version: 6.6.2
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: – Server Environment

Server Info: Apache
PHP Version: 8.2.23
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 5000
cURL Version: 7.61.1
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 10.11.9-MariaDB
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 9.3.3
WC Database Prefix: UkaNkt_
Total Database Size: 220.05MB
Database Data Size: 155.99MB
Database Index Size: 64.06MB
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attachment: 344
course: 1
custom_css: 2
customize_changeset: 15
elementor_library: 8
elementor_snippet: 2
et_footer_layout: 2
et_pb_layout: 19
et_template: 6
et_theme_builder: 1
lesson: 1
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od_url_metrics: 62
page: 43
popup: 3
popup_theme: 8
post: 3
product: 19
revision: 351
shop_coupon: 4
shop_order: 42
spt_testimonial: 1
teacher: 1
testimonial: 14
tss-sc: 1
wp_global_styles: 2
wp_navigation: 1
wpc-module: 20
wpforms: 1
wpm-testimonial: 1 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (38)

Bit Integrations: by Automation & Integration Plugin – Bit Apps – 2.3.1
Code Snippets: by Code Snippets Pro – 3.6.5.1
Image Placeholders: by WordPress Performance Team – 1.1.2
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5
Easy Product Bundles for WooCommerce: by Product Bundles Team – 5.2.0
Elementor Pro: by Elementor.com – 3.24.4
Elementor: by Elementor.com – 3.24.7
Google for WooCommerce: by WooCommerce – 2.8.6
Site Kit by Google: by Google – 1.138.0
Mailchimp for WooCommerce: by Mailchimp – 4.4.1
Meta pixel for WordPress: by Facebook – 4.0.1
Optimization Detective: by WordPress Performance Team – 0.7.0
Performance Lab: by WordPress Performance Team – 3.5.1
Performant Translations: by WordPress Performance Team – 1.2.0
PixelYourSite: by PixelYourSite – 9.7.2
Payment Plugins for PayPal WooCommerce: by Payment Plugins
[email protected] – 1.0.52

Really Simple Security: by Really Simple Security – 9.1.0
Simply Schedule Appointments: by NSquared – 1.6.7.61
Speculative Loading: by WordPress Performance Team – 1.3.1
Testimonial Slider and Showcase: by RadiusTheme – 2.3.11
TikTok: by TikTok – 1.2.8
UpdraftPlus – Backup/Restore: by TeamUpdraft
DavidAnderson – 1.24.6

Modern Image Formats: by WordPress Performance Team – 2.2.0
Payment Plugins for Stripe WooCommerce: by Payment Plugins
[email protected] – 3.3.76

WooCommerce.com Update Manager: by Automattic – 1.0.3
WooCommerce Direct Checkout PRO: by QuadLayers – 3.2.1
WooCommerce Direct Checkout: by QuadLayers – 3.4.0
WooPayments: by WooCommerce – 8.4.0
WooCommerce: by Automattic – 9.3.3
Wordfence Security: by Wordfence – 7.11.7
Yoast SEO: by Team Yoast – 23.7
WP File Manager: by mndpsingh287 – 8.0
WP Google Review Slider: by LJ Apps – 15.5
WP .htaccess Editor: by WebFactory Ltd – 1.72
WP Mail SMTP: by WP Mail SMTP – 4.1.1
WP-Optimize – Clean, Compress, Cache: by TeamUpdraft
DavidAnderson – 3.7.0

Widgets for Google Reviews: by Trustindex.io – 12.3
WPForms Lite: by WPForms – 1.9.1.5 Inactive Plugins (13)

Asset CleanUp: Page Speed Booster: by Gabe Livan – 1.3.9.7
Autoptimize: by Frank Goossens (futtta) – 3.1.12
Embed Optimizer: by WordPress Performance Team – 0.3.0
Enhanced Responsive Images: by WordPress Performance Team – 1.3.0
Image Prioritizer: by WordPress Performance Team – 0.2.0
LiteSpeed Cache: by LiteSpeed Technologies – 6.5.2
Smush: by WPMU DEV – 3.16.6
Stripe Payment Plugin for WooCommerce: by WebToffee – 4.0.1
Subscriptions For WooCommerce: by WP Swings – 1.7.2
WooCommerce Rewardful: by Rewardful – 1.0.0
WooCommerce Stripe Gateway: by WooCommerce – 8.8.0
WPB Product Slider for WooCommerce: by wpbean – 2.2.1
Zapier for WordPress: by Zapier – 1.5.1 Dropin Plugins ()

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php
object-cache.php: Performance Lab Server Timing Object Cache Drop-In Must Use Plugins (1)

Elementor Safe Mode: by Elementor.com – 1.0.0 Settings

Legacy API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: easy_product_bundle (easy_product_bundle)
external (external)
grouped (grouped)
simple (simple)
variable (variable)
woosb (woosb)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – Logging

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 26 MB WC Pages

Shop base: #7668 – /shop/
Cart: #545 – /cart/ – Contains the [woocommerce_cart] shortcode
Checkout: #547 – /checkout/ – Contains the [woocommerce_checkout] shortcode
My account: #549 – /my-account/
Terms and conditions: ? Page not set Theme

Name: Hello Elementor
Version: 3.1.1
Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ? Templates

Overrides: /var/www/vhosts/nerozproductions.com/httpdocs/wp-content/plugins/woocommerce-direct-checkout-pro/templates/checkout/review-order.php
/var/www/vhosts/nerozproductions.com/httpdocs/wp-content/plugins/woocommerce-direct-checkout-pro/templates/order/order-details-customer.php WooPayments

Version: 8.4.0
Connected to WPCOM: Yes
WPCOM Blog ID: 196254253
Account ID: acct_1QAIKWFkg5vy6jgr
Payment Gateway: Disabled
Test Mode: Disabled
Enabled APMs: card,afterpay_clearpay,klarna,affirm,link
WooPay: Disabled
WooPay Incompatible Extensions: No
Apple Pay / Google Pay: Enabled (product,cart,checkout)
Fraud Protection Level: basic
Multi-currency: Enabled
Auth and Capture: Enabled
Documents: Disabled
Logging: Disabled Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
pattern-toolkit-full-composability
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
printful
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store

Disabled Features: experimental-blocks
minified-js
product-pre-publish-modal
settings
async-product-editor-category-field
product-editor-template-system
blueprint
reactify-classic-payments-settings

Daily Cron: ? Next scheduled: 2024-06-19 00:21:21 +02:00
Options: ?
Notes: 115
Onboarding: completed Action Scheduler

Complete: 831
Oldest: 2024-09-25 19:02:15 +0200
Newest: 2024-10-26 18:40:38 +0200

Pending: 163
Oldest: 2024-10-26 19:00:00 +0200
Newest: 2024-10-31 00:51:36 +0100

In-progress: 1
Oldest: –
Newest: –

Failed: 63
Oldest: 2023-05-16 11:31:12 +0200
Newest: 2024-10-08 21:54:54 +0200

Canceled: 103
Oldest: -0001-11-30 00:17:30 +0017
Newest: -0001-11-30 00:17:30 +0017 Status report information

Generated at: 2024-10-27 19:30:43 +01:00

• This reply was modified 3 weeks, 4 days ago by nerozproductions.

Hi there!

Thank you for providing the additional details. To help troubleshoot, could you please ensure you’ve granted the permission to “Manage your product listings and accounts for Google Shopping” in your Google account? This is required to sync your products.

For more information, please make sure you’ve allowed all the permissions listed in this article: Google Listings & Ads General Requirements.

Once these permissions are granted, your products should sync to the Merchant page.

Let me know how it goes!

Hi there!

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.