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Resolved

facup1980

(@facup1980)

4 years, 1 month ago

Hi,

On our site we can see the majority of product images if we are looged in as admin but none are showing if not?

Im a newbie so please be patient…;)

Url: https://www.lean5sproducts.co.uk

System Status Report:


### WordPress Environment ###

WordPress address (URL): https://www.lean5sproducts.co.uk
Site address (URL): https://www.lean5sproducts.co.uk
WC Version: 4.5.2
REST API Version: ? 4.5.2
WC Blocks Version: ? 3.1.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.5.0
Log Directory Writable: ?
WP Version: 5.5.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: ?

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.23
PHP Post Max Size: 256 MB
PHP Time Limit: 600
PHP Max Input Vars: 3000
cURL Version: 7.71.1
OpenSSL/1.0.2k-fips

SUHOSIN Installed: –
MySQL Version: 5.7.30-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.5.2
WC Database Prefix: wpd333_
Total Database Size: 48.65MB
Database Data Size: 41.82MB
Database Index Size: 6.83MB
wpd333_woocommerce_sessions: Data: 2.02MB + Index: 0.05MB + Engine InnoDB
wpd333_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd333_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpd333_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpd333_woocommerce_order_items: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wpd333_woocommerce_order_itemmeta: Data: 0.16MB + Index: 0.14MB + Engine InnoDB
wpd333_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpd333_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd333_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd333_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd333_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd333_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpd333_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd333_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpd333_actionscheduler_actions: Data: 0.05MB + Index: 0.11MB + Engine InnoDB
wpd333_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpd333_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpd333_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd333_adtribes_my_conversions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpd333_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd333_comments: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
wpd333_feedmanager_channel: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd333_feedmanager_country: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd333_feedmanager_errors: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd333_feedmanager_feed_status: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
wpd333_feedmanager_field_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd333_feedmanager_product_feed: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpd333_feedmanager_product_feedmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd333_feedmanager_source: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
wpd333_grp_google_place: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpd333_grp_google_review: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd333_hfcm_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd333_irecommendthis_votes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd333_layerslider: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd333_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpd333_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd333_options: Data: 8.05MB + Index: 0.56MB + Engine InnoDB
wpd333_pmxe_exports: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wpd333_pmxe_google_cats: Data: 0.38MB + Index: 0.00MB + Engine InnoDB
wpd333_pmxe_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd333_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd333_postmeta: Data: 10.52MB + Index: 3.03MB + Engine InnoDB
wpd333_posts: Data: 17.52MB + Index: 0.56MB + Engine InnoDB
wpd333_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wpd333_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd333_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd333_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd333_revslider_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd333_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd333_rp4wp_cache: Data: 0.22MB + Index: 0.00MB + Engine InnoDB
wpd333_sg_action: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd333_sg_config: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd333_sg_schedule: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd333_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd333_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd333_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd333_terms: Data: 0.14MB + Index: 0.13MB + Engine InnoDB
wpd333_term_relationships: Data: 0.50MB + Index: 0.23MB + Engine InnoDB
wpd333_term_taxonomy: Data: 0.13MB + Index: 0.14MB + Engine InnoDB
wpd333_usermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wpd333_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpd333_vxcf_insightly: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpd333_vxcf_insightly_accounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd333_vxcf_insightly_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpd333_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd333_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpd333_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd333_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd333_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpd333_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd333_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpd333_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpd333_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd333_wc_product_meta_lookup: Data: 0.25MB + Index: 0.47MB + Engine InnoDB
wpd333_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd333_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpd333_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpd333_wpeditor_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd333_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd333_wpgmza: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd333_wpgmza_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd333_wpgmza_category_maps: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd333_wpgmza_circles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd333_wpgmza_maps: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd333_wpgmza_polygon: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd333_wpgmza_polylines: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd333_wpgmza_rectangles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd333_wpie_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd333_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd333_wpmerchant_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd333_yoast_seo_links: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
wpd333_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 3321
custom_css: 1
customize_changeset: 8
flamingo_contact: 387
flamingo_inbound: 743
mc4wp-form: 2
nav_menu_item: 30
option-tree: 1
page: 33
post: 26
product: 335
product_variation: 1424
product-feed: 3
revision: 1227
rp4wp_link: 1032
shop_order: 98
tablepress_table: 1
uncode_gallery: 1
uncodeblock: 3
woogool_feed: 1
wpcf7_contact_form: 5
wpmerchant_products: 3

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (48) ###

Advanced Image Styles: by Gregory Cornelius – 0.4.1
Backup: by BackupGuard – 1.4.7
WooCommerce Product Feed Manager: by RexTheme – 5.41
Contact Form Insightly: by CRM Perks – 1.0.5
Check and Enable GZIP compression: by Richard's Toolbox – 1.1.11
Cherry Socialize: by Jetimpex – 1.1.4
Code Snippets: by Code Snippets Pro – 2.14.0
Color and Image Swatches for Variable Product Attributes: by Phoeniixx – 2.0.6 – Installed version not tested with active version of WooCommerce 4.5.2
Contact Form 7: by Takayuki Miyoshi – 5.2.2
Duplicate Page: by mndpsingh287 – 4.3
Easy WP SMTP: by wpecommerce
alexanderfoxc – 1.4.1

Force Regenerate Thumbnails: by Pedro Elsner – 2.0.6
Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 6.2.2
Maps Widget for Google Maps: by WebFactory Ltd – 4.19
Hummingbird: by WPMU DEV – 2.6.2
I Recommend This: by Harish Chouhan
Themeist – 3.8.3

Insert Headers and Footers: by WPBeginner – 1.4.6
HubSpot All-In-One Marketing - Forms, Popups, Live Chat: by HubSpot – 7.45.4
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.1
Multifile Upload Field for Contact Form 7: by Spyros Vlachopoulos – 1.0.1
Product CSV Import Export (BASIC): by WebToffee – 1.8.3 – Installed version not tested with active version of WooCommerce 4.5.2
Really Simple SSL: by Really Simple Plugins – 3.3.5
Related Posts for WordPress: by Never5 – 2.0.3
Slider Revolution: by ThemePunch – 5.4.8
TablePress: by Tobias B?thge – 1.12
Tawk.to Live Chat: by Tawkto – 0.4.3
Category Order and Taxonomy Terms Order: by Nsp-Code – 1.5.7.3
Compress JPEG & PNG images: by TinyPNG – 3.2.1
Uncode Core: by Undsgn – 1.7.3
Uncode Page Builder (Visual Composer): by Michael M - WPBakery.com – 5.6
Uncode Privacy: by Undsgn – 1.0.0
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.29

W3 Total Cache: by BoldGrid – 0.15.1
Widget for Google Reviews: by RichPlugins  – 1.8.9
Premmerce Permalink Manager for WooCommerce: by premmerce – 2.2.0 – Installed version not tested with active version of WooCommerce 4.5.2
Product Feed PRO for WooCommerce: by AdTribes.io – 8.9.2
Related Products for WooCommerce: by Vagelis P. – 3.3.3 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.0
WooCommerce Stripe Gateway: by WooCommerce – 4.5.3 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce: by Automattic – 4.5.2 (update to version 4.6.0 is available)
Yoast SEO Premium: by Team Yoast – 5.1
WP File Manager: by mndpsingh287 – 6.9
WP Google Maps: by WP Google Maps – 8.0.26
WP Import Export Lite: by VJInfotech – 3.3.2
WP Mail SMTP: by WPForms – 2.4.0
WP PayPal: by naa986 – 1.2.2.5
WP Product Feed Manager: by Michel Jongbloed – 1.25.0
WP Product Review Lite: by ThemeIsle – 3.7.11

### Inactive Plugins (31) ###

Better Search Replace: by Delicious Brains – 1.3.3
CartFlows: by CartFlows Inc – 1.5.19
Contact Form 7 Extension For Mailchimp: by Renzo Johnson – 0.5.24
Creative Clans Embed Script: by Guido Tonnaer – 1.2
Elementor: by Elementor.com – 3.0.11
Fast Velocity Minify: by Raul Peixoto – 2.8.9
Flamingo: by Takayuki Miyoshi – 2.2
Header Footer Code Manager: by 99robots – 1.1.8
Hello Dolly: by Matt Mullenweg – 1.7.2
LayerSlider WP: by Kreatura Media – 5.6.8
No Right Click Images Plugin: by Keith P. Graham – 3.5
PayPal Donation: by Scott Paterson – 1.2.9
Query Monitor: by John Blackbourn – 3.6.4
SiteOrigin CSS: by SiteOrigin – 1.2.10
Site Reviews: by Paul Ryley – 4.7.0
Smush: by WPMU DEV – 3.7.1
TawkTo Manager: by Daniel Mulder – 2.2.2 – Installed version not tested with active version of WooCommerce 4.5.2
Uncode Dave's WordPress Live Search (4.4.1): by Dave Ross – 1.0.3
User Role Editor: by Vladimir Garagulya – 4.56.1
VC Particles Background: by Boom-Apps – 1.3
WooCommerce Variation Swatches and Photos: by Lucas Stark – 3.0.12 – Installed version not tested with active version of WooCommerce 4.5.2
Woo Product Feed For Marketing Channels: by TheInnovs – 1.8.1 – Installed version not tested with active version of WooCommerce 4.5.2
Woo Title Limit: by Dima W. – 2.0.0 – Installed version not tested with active version of WooCommerce 4.5.2
WP All Export: by Soflyy – 1.2.7
WPBakery Page Builder (Visual Composer) Clipboard: by bitorbit – 4.5.0
WP Content Copy Protection & No Right Click: by wp-buy – 3.1
WP Editor: by Benjamin Rojas – 1.2.6.3
WP Editor Widget: by David M?rtensson – 0.6.0
WP Fastest Cache: by Emre Vona – 0.9.1.1
WPMerchant: by WPMerchant – 2.0.5
WP Super Cache: by Automattic – 1.7.1

### Dropin Plugins (3) ###

advanced-cache.php: advanced-cache.php
db.php: db.php
object-cache.php: object-cache.php

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: simple (simple)
grouped (grouped)
variable (variable)
external (external)

Taxonomies: Product Visibility: exclude-from-search (exclude-from-search)
exclude-from-catalog (exclude-from-catalog)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: ? Page not set
Cart: #54725 - /shopping-cart/
Checkout: #54731 - /checkout/
My account: ? Page not set
Terms and conditions: ? Page not set

### Theme ###

Name: Uncode
Version: 1.9.3
Author URL: https://www.undsgn.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: uncode/woocommerce/archive-product.php
uncode/woocommerce/cart/mini-cart.php version 3.5.0 is out of date. The core version is 3.7.0
uncode/woocommerce/content-product.php version 3.4.0 is out of date. The core version is 3.6.0
uncode/woocommerce/content-product_cat.php
uncode/woocommerce/content-single-product.php version 3.4.0 is out of date. The core version is 3.6.0
uncode/woocommerce/loop/loop-end.php
uncode/woocommerce/loop/loop-start.php
uncode/woocommerce/loop/pagination.php
uncode/woocommerce/myaccount/my-account.php
uncode/woocommerce/myaccount/navigation.php
uncode/woocommerce/notices/error.php version 3.5.0 is out of date. The core version is 3.9.0
uncode/woocommerce/notices/notice.php version 3.5.0 is out of date. The core version is 3.9.0
uncode/woocommerce/notices/success.php version 3.5.0 is out of date. The core version is 3.9.0
uncode/woocommerce/order/order-details-customer.php
uncode/woocommerce/order/order-details.php version 3.5.2 is out of date. The core version is 3.7.0
uncode/woocommerce/product-searchform.php
uncode/woocommerce/single-product/add-to-cart/external.php
uncode/woocommerce/single-product/add-to-cart/grouped.php version 3.4.0 is out of date. The core version is 4.0.0
uncode/woocommerce/single-product/add-to-cart/simple.php
uncode/woocommerce/single-product/add-to-cart/variable.php version 3.4.1 is out of date. The core version is 3.5.5
uncode/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
uncode/woocommerce/single-product/meta.php
uncode/woocommerce/single-product/price.php
uncode/woocommerce/single-product/product-image.php
uncode/woocommerce/single-product/product-thumbnails.php
uncode/woocommerce/single-product/related.php version 3.0.0 is out of date. The core version is 3.9.0
uncode/woocommerce/single-product/review.php
uncode/woocommerce/single-product/share.php
uncode/woocommerce/single-product/tabs/additional-information.php
uncode/woocommerce/single-product/tabs/description.php
uncode/woocommerce/single-product/tabs/tabs.php version 2.5.0 is out of date. The core version is 3.8.0
uncode/woocommerce/single-product/title.php
uncode/woocommerce/single-product/up-sells.php
uncode/woocommerce/single-product-reviews.php version 3.5.0 is out of date. The core version is 4.3.0
uncode/woocommerce/single-product.php
uncode/woocommerce/taxonomy-product_cat.php

Outdated Templates: ?
					
					
						Learn how to update

### Action Scheduler ###

Complete: 67
Oldest: 2020-09-28 10:07:55 +0000
Newest: 2020-10-14 14:49:04 +0000

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Support Stuart Duff – a11n
(@stuartduff)

Automattic Happiness Engineer

4 years, 1 month ago

Hi @facup1980,

Looking at your sites shop page I can see that some images are displaying and others are not. When looking at the output of the products the missing images are showing Source Unknown in the outputted HTML like this example below.

Image Link: https://cloudup.com/ce-Kd9gTN6N

If I visit the product page for one of the products where the images are not displaying on the shop page the images do display.

https://www.lean5sproducts.co.uk/product/18-inch-hygiene-broom-1300mm-aluminium-handle/

Image Link: https://cloudup.com/ccoAcxS5EiJ

It could be code from another plugin or theme which has caused a possible conflict and is preventing images displaying only on certain sections of your site.

To see if that is the case we’d suggest carrying out a conflict test on your site by disabling all other plugins aside from WooCommerce along with switching to a theme like Storefront. This will help with trying to and locate what software you have installed which could possibly be causing this behaviour? You could use a free plugin called Health Check and Troubleshooting to carry out such testing.

Once you have disabled all other plugins and switched theme if the behaviour is resolved you can then enabled your theme and sites plugins testing after each one is enabled until the behaviour returns to locate the culprit.

https://docs.woocommerce.com/document/how-to-test-for-conflicts/

It might also be worth testing deleting the images and reuploading those again.

Thread Starter facup1980
(@facup1980)

4 years, 1 month ago

Thanks Stuart!
Really appreciate the help.
Ill check all that info out

Plugin Support AW a11n
(@slash1andy)

Automattic Happiness Engineer

4 years, 1 month ago

Let us know if you have further issues with this.

Plugin Support mouli a11n
(@mouli)

4 years, 1 month ago

It’s been a while since we heard from you, so I’m marking this thread resolved. Hopefully, you’ve been able to resolve this, but if you haven’t, please open up a new topic and we’ll be happy to help out.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Products not appearing if NOT logged in’ is closed to new replies.