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Resolved

(@godthor)

It looks like a few weeks back my products stopped syncing. It’s saying “Sync in progress” and has for days now since I started investigating. I’ve tried disconnecting all accounts and reconnecting them all.

Here’s my product feed: https://forgedbythor.com/wp-content/uploads/2023/07/product-feed.jpg

Here’s my accounts: https://forgedbythor.com/wp-content/uploads/2023/07/accounts.jpg

Here’s the system report:

WordPress Environment

WordPress address (URL): https://forgedbythor.com
Site address (URL): https://forgedbythor.com
WC Version: 7.8.2
REST API Version: ? 7.8.2
WC Blocks Version: ? 10.2.4
Action Scheduler Version: ? 3.5.4
Log Directory Writable: ?
WP Version: 6.2.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: –
Language: en_US
External object cache: ?

Server Environment

Server Info: Apache
PHP Version: 8.1.20
PHP Post Max Size: 256 MB
PHP Time Limit: 360
PHP Max Input Vars: 1000
cURL Version: 8.1.2
OpenSSL/1.1.1u

SUHOSIN Installed: –
MySQL Version: 5.7.42
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

Database

WC Database Version: 7.8.2
WC Database Prefix: wp_
Total Database Size: 47.56MB
Database Data Size: 41.85MB
Database Index Size: 5.71MB
wp_woocommerce_sessions: Data: 11.35MB + Index: 0.32MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
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wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
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wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_mw_wc_qbo_sync_qbo_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mw_wc_qbo_sync_real_time_sync_history: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_mw_wc_qbo_sync_shipping_product_map: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mw_wc_qbo_sync_tax_map: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mw_wc_qbo_sync_variation_pairs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mw_wc_qbo_sync_wq_cf_map: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_options: Data: 2.88MB + Index: 0.16MB + Engine MyISAM
wp_postmeta: Data: 2.05MB + Index: 0.37MB + Engine MyISAM
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wp_wc_order_product_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
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wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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Post Type Counts

attachment: 322
custom_css: 3
customize_changeset: 96
feedback: 193
is_search_form: 4
mailpoet_page: 1
mc4wp-form: 1
nav_menu_item: 42
oembed_cache: 1
page: 21
popup: 2
popup_theme: 8
post: 4
product: 55
product_variation: 70
product-notices-cpt: 2
revision: 353
shop_coupon: 13
shop_order: 10
shortcoder: 7
tribe_events: 15
tribe_organizer: 4
tribe_venue: 10
wp_block: 2
wp_global_styles: 3
wpcode: 5

Security

Secure connection (HTTPS): ?
Hide errors from visitors: ?

Active Plugins (33)

ManageWP - Worker: by GoDaddy – 4.9.17
Ivory Search: by Ivory Search – 5.5.1
Akismet Anti-Spam: Spam Protection: by Automattic - Anti Spam Team – 5.2
Astra Pro: by Brainstorm Force – 4.1.5
Better Search Replace: by WP Engine – 1.4.2
Customer Reviews for WooCommerce: by CusRev – 5.29.3
GTM4WP: by Thomas Geiger – 1.16.2
Easy Table of Contents: by Magazine3 – 2.0.50
EWWW Image Optimizer: by Exactly WWW – 7.1.0
FooBox Image Lightbox: by FooPlugins – 2.7.25
Google Listings and Ads: by WooCommerce – 2.4.10
Site Kit by Google: by Google – 1.104.0
WPCode Lite: by WPCode – 2.0.13
Jetpack: by Automattic – 12.2.1
Mailchimp for WooCommerce: by Mailchimp – 2.8.3
MC4WP: Mailchimp for WordPress: by ibericode – 4.9.5
Product Notices for WooCommerce: by CloudRedux – 1.3.2
Redirection: by John Godley – 5.3.10
Redis Object Cache: by Till Krüss – 2.4.3
Shortcoder: by Aakash Chakravarthy – 6.2
The Events Calendar: by The Events Calendar – 6.1.2.2
Thor's Addons: by Tony Stanley – 1.0.0
Where Did You Hear About Us Checkout Field for WooCommerce: by Wooassist – 1.3.0
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.25
WooCommerce Payments: by Automattic – 6.1.1
WooCommerce PayPal Payments: by WooCommerce – 2.1.0
WooCommerce Shipping & Tax: by WooCommerce – 2.2.5
WooCommerce USPS Shipping: by WooCommerce – 4.6.1
WooCommerce - ShipStation Integration: by WooCommerce – 4.3.7
WooCommerce: by Automattic – 7.8.2
Wordfence Security: by Wordfence – 7.10.0
Yoast SEO: by Team Yoast – 20.10
WP Rocket: by WP Media – 3.14

Inactive Plugins (5)

AJAX Thumbnail Rebuild: by junkcoder
ristoniinemets – 1.14

Facebook for WooCommerce: by Facebook – 3.0.26
myStickymenu: by Premio – 2.6.3
WooCommerce Sync for QuickBooks Online - by MyWorks Software: by MyWorks Software – 2.8.0
WPFront Notification Bar: by Syam Mohan – 3.3.2

Dropin Plugins (2)

advanced-cache.php: advanced-cache.php
object-cache.php: Redis Object Cache Drop-In

Must Use Plugins (1)

ManageWP - Worker Loader: by GoDaddy – 1.0.0

Settings

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

WC Pages

Shop base: #459 - /shop/
Cart: #460 - /cart/
Checkout: #461 - /checkout/
My account: #462 - /my-account/
Terms and conditions: #1853 - /terms-conditions/

Theme

Name: Astra
Version: 4.1.5 (update to version 4.1.6 is available)
Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

Templates

Overrides: –

Subscriptions

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://forgedbythor.com
Subscriptions-core Library Version: 5.7.2
Subscription Statuses: –
WooCommerce Account Connected: ? No

Store Setup

Country / State: United States (US) — Maine

Subscriptions by Payment Gateway

Payment Gateway Support

WooCommerce Payments: products
refunds
multiple_subscriptions
subscription_cancellation
subscription_payment_method_change_admin
subscription_payment_method_change_customer
subscription_payment_method_change
subscription_reactivation
subscription_suspension
subscriptions
gateway_scheduled_payments
tokenization
add_payment_method

PayPal: refunds
products

WooCommerce PayPal Payments

Onboarded: ?
Shop country code: US
WooCommerce currency supported: ?
Advanced Card Processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: ?
Tracking enabled: ?

Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: core-profiler
minified-js
new-product-management-experience
product-variation-management
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-03-15 16:24:13 -04:00
Options: ?
Notes: 107
Onboarding: completed

WooCommerce Payments

Version: 6.1.1
Connected to WPCOM: Yes
Blog ID: 210534587
Account ID: acct_1MD9QvCK2dfx5S2C

Action Scheduler

Canceled: 23
Oldest: 2023-06-02 16:17:55 -0400
Newest: -0001-11-29 19:03:58 -0456

Complete: 3,560
Oldest: 2023-05-04 15:36:14 -0400
Newest: 2023-06-04 15:11:22 -0400

Failed: 83
Oldest: 2022-12-09 11:39:28 -0500
Newest: 2023-06-02 11:28:52 -0400

In-progress: 1
Oldest: –
Newest: –

Pending: 80
Oldest: 2023-06-04 23:00:00 -0400
Newest: 2023-07-04 08:22:12 -0400

Status report information

Generated at: 2023-07-05 08:34:08 -04:00
`

The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

xue28 (woo-hc)
(@xue28)

1 year, 4 months ago
Hi @godthor

Thanks for reaching out!

I understand that the product sync process is stuck in the Sync in progress state.
```
Pending: 80
```
Checking your site’s SSR, I can see that you have a lot of pending tasks on your site. This could be the reason why the product sync is still in progress.

Can you please run these pending tasks under WooCommerce > Status > Scheduled Actions > Pending and see if this resolves the issue?

Otherwise, please share with us the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Once we have more information, we’ll be able to assist you further.
Thread Starter godthor
(@godthor)

1 year, 4 months ago

Your suggestion has worked and my products are back. I guess I’ll need to keep an eye on those scheduled actions going forward in case something gets stuck.

Thank you very much!

Amir A. (woo-hc)
(@amiralifarooq)

1 year, 4 months ago

Hi @godthor

I’m glad to hear that my colleague suggestion worked and your products are back! It’s always a good idea to keep an eye on scheduled actions to ensure smooth functioning. If anything ever gets stuck again, you can refer back to the same solution or seek further assistance from the forum.

If you have any more questions or concerns, feel free to create a new ticket.

Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Products No Longer Syncing’ is closed to new replies.