Products no longer being added to cart

  • Resolved caminspired

    (@caminspired)


    3 years, 11 months ago

    Up until April 8th, 2021 products configured were successfully being added to cart.

    Currently if we try to add a configured product to the cart the “Add to cart” button just displays a spinning wheel with no redirect.

    Currently on WP 5.7 and Visual Product Configurator (Paid) V 6.10

    Stored on WordPress Engine

    • This topic was modified 3 years, 11 months ago by caminspired.
    • This topic was modified 3 years, 11 months ago by caminspired.
    • This topic was modified 3 years, 11 months ago by caminspired.
Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello @caminspired,

    I’m indeed sorry about the hassles.
    Could you please open a ticket here on our website? I’m pretty confident that we can help you resolve this issue. It’s currently past our work hours but one of my colleagues would be available to assist you in a few hours.

    Regards,
    Adeniran.

    Thread Starter caminspired

    (@caminspired)

    Hi Adeniran,

    After some deep digging and testing we found the problem on our own.

    There was a cacheing issue with Cloudflare Rocket Loader that was preventing the plugin from adding the products to cart.

    We’re back up and running now.

    Alright, great!
    Thank you for letting me know, @caminspired

Viewing 3 replies - 1 through 3 (of 3 total)
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