Products from other categories are showing on another category

  • Resolved bakersnextdoor

    (@bakersnextdoor)


    4 years, 7 months ago

    Products that belong to other categories and subcategories (ie. Toys – Outdoor Play) always appear in all the other category pages that are unrelated to the product (ie. Diapers, Health & Personal Care).

    I made sure that only the right categories and subcategories are ticked in the edit product page. What should I do to fix this?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Nico

    (@nicolamustone)

    Automattic Happiness Engineer

    Hello there,
    I can see the issue on your website.

    This kind of problem is usually caused by either a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Thread Starter bakersnextdoor

    (@bakersnextdoor)

    Thanks! I’ve done the conflict test and found out that the issue is coming from the latest update of Elementor.

    Plugin Support mouli a11n

    (@mouli)

    Hi there,
    Great that you found the issue.
    I suggest that you ensure that all plugins are up to date, including WooCommerce and then approach Elementor Support about the issue.

    I will close this topic as solved for now, but if you ever need further assistance, feel free to get back to us.

Viewing 3 replies - 1 through 3 (of 3 total)
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