• Resolved chazm72

    (@chazm72)


    I had about 300 products listed on Merchant Center and I just recently learned they expired after 30 days. Also, I am not sure if this will effect anything but in the process of trying to figure out how to re-sync my products I disconnected the Content API feed in GMC and am thinking I need to reconnect that as well.

    When I view the WooCommerce debugging page it still says my GMC is connected and through the Google listings and ads section of WooCommerce I can still see the 300 products under product feed but they are displaying “Not Synced” under their status.

    How do I re-upload my products again? & How do I reconnect my content API feed?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hello,

    As a first step, please provide us with the following information (that will help to better understand the issue to help further):

    Can you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if any).

    Thread Starter chazm72

    (@chazm72)

    @ihereira

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://360twin.com
    Site address (URL): https://360twin.com
    WC Version: 7.0.0
    REST API Version: ? 7.0.0
    WC Blocks Version: ? 8.5.1
    Action Scheduler Version: ? 3.5.2
    Log Directory Writable: ?
    WP Version: 6.0.2
    WP Multisite: –
    WP Memory Limit: 2 GB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 8.1.11
    PHP Post Max Size: 900 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 20000
    cURL Version: 7.85.0
    OpenSSL/1.1.1q
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.40
    Max Upload Size: 50 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 6.9.4
    WC Database Prefix: Ki4DT_
    Total Database Size: 1350.05MB
    Database Data Size: 1164.12MB
    Database Index Size: 185.93MB
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    Ki4DT_wc_order_coupon_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    Ki4DT_wc_order_product_lookup: Data: 0.27MB + Index: 0.25MB + Engine MyISAM
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    Ki4DT_wc_product_download_directories: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    Ki4DT_wc_product_meta_lookup: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
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    ### Post Type Counts ###
    
    attachment: 820
    banner: 5
    custom_css: 5
    flamingo_contact: 870
    flamingo_inbound: 411
    footer: 2
    header: 3
    jetpack_migration: 2
    megamenu: 3
    nav_menu_item: 17
    page: 32
    post: 3
    product: 335
    revision: 2
    shop_coupon: 12
    shop_order: 2446
    shop_order_refund: 123
    title_section: 1
    vc_settings_preset: 1
    vc4_templates: 1
    wp_block: 1
    wpcf7_contact_form: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (46) ###
    
    Query Monitor: by John Blackbourn – 3.10.1
    FiboSearch - AJAX Search for WooCommerce: by FiboSearch Team – 1.20.0
    Akismet Anti-Spam: by Automattic – 5.0.1
    AWeber for WordPress: by AWeber – 7.3.4
    Bulk remove posts from category: by MasterNs – 3.3
    Custom Buttons for WooCommerce: by Puri.io – 1.2.2
    Contact Form 7: by Takayuki Miyoshi – 5.6.3
    Currency Switcher for WooCommerce: by WP Wham – 2.15.1
    Custom Order Numbers for WooCommerce: by Tyche Softwares – 1.3.5
    Duplicate Page: by mndpsingh287 – 4.4.9
    Conversios.io - Google Analytics and Google Shopping plugin for WooCommerce: by Conversios – 4.9.4
    Enovathemes add-ons: by Enovathemes – 4.2
    Envato Market: by Envato – 2.0.7
    Facebook for WooCommerce: by Facebook – 2.6.27
    Flamingo: by Takayuki Miyoshi – 2.3
    Google Listings and Ads: by WooCommerce – 2.1.4
    WPBakery Page Builder: by Michael M - WPBakery.com – 6.10.0
    Limit Login Attempts Reloaded: by Limit Login Attempts Reloaded – 2.25.7
    Login as User: by Web357 – 1.4.4
    One Click Demo Import: by OCDI – 3.1.2
    Really Simple SSL: by Really Simple Plugins – 5.3.5
    Redirection: by John Godley – 5.3.4
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
    Search By Product SKU - for Woocommerce: by Rohit kumar – 1.0.0
    Simple History: by P?r Thernstr?m – 3.3.0
    Theme My Login: by Theme My Login – 7.1.5
    Export & Import WPBakery Page Builder: by Tomiup – 1.0.1
    Watchful: by watchful – 1.5.6
    WC Cancel Order: by WpExperts Hub – 3.1.7
    White Label CMS: by www.videousermanuals.com – 2.3
    WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.19
    Advanced Order Export For WooCommerce: by AlgolPlus – 3.3.2
    WooCommerce Amazon Pay: by WooCommerce – 2.3.0
    WooCommerce Stripe Gateway: by WooCommerce – 6.8.0
    Pixel Manager for WooCommerce: by SweetCode – 1.25.0
    WooCommerce Shipment Tracking: by WooCommerce – 1.8.0
    WooCommerce Smart Coupons: by StoreApps – 6.4.0
    WooCommerce: by Automattic – 7.0.0
    WordPress Importer: by wordpressdotorg – 0.8
    Yoast SEO Premium: by Team Yoast – 19.3
    Yoast SEO: by Team Yoast – 19.8
    WP All Export: by Soflyy – 1.3.7
    WP Rocket: by WP Media – 3.12.1.1
    WP All Export - ACF Export Add-On Pro: by Soflyy – 1.0.4
    WP All Export - WooCommerce Export Add-On Pro: by Soflyy – 1.0.5
    Custom Product Tabs for WooCommerce: by YIKES
    Inc. – 1.7.9
    
    ### Inactive Plugins (1) ###
    
    WooCommerce Google Analytics Integration: by WooCommerce – 1.5.15
    
    ### Dropin Plugins (3) ###
    
    advanced-cache.php: advanced-cache.php
    db.php: Query Monitor Database Class
    maintenance.php: maintenance.php
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ?
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Shop base: #3569 - /shop/
    Cart: #21 - /cart/
    Checkout: #3571 - /checkout/
    My account: ? Page does not contain the [woocommerce_my_account] shortcode.
    Terms and conditions: #551 - /returns/
    
    ### Theme ###
    
    Name: 360 Child YMM
    Version: 1.0
    Author URL: https://enovathemes.com
    Child Theme: ?
    Parent Theme Name: Mobimax
    Parent Theme Version: 5.0
    Parent Theme Author URL: https://www.enovathemes.com
    WooCommerce Support: ?
    
    ### Templates ###
    
    Archive Template: Your theme has a woocommerce.php file
    you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
    
    Overrides: mobimax-child/woocommerce/emails/admin-cancelled-order.php
    mobimax-child/woocommerce/emails/admin-failed-order.php
    mobimax-child/woocommerce/emails/admin-new-order.php
    mobimax-child/woocommerce/emails/customer-completed-order.php
    mobimax-child/woocommerce/emails/customer-invoice.php
    mobimax-child/woocommerce/emails/customer-new-account.php version 3.7.0 is out of date. The core version is 6.0.0
    mobimax-child/woocommerce/emails/customer-note.php
    mobimax-child/woocommerce/emails/customer-on-hold-order.php
    mobimax-child/woocommerce/emails/customer-processing-order.php
    mobimax-child/woocommerce/emails/customer-refunded-order.php
    mobimax-child/woocommerce/emails/customer-reset-password.php
    mobimax-child/woocommerce/emails/email-addresses.php version 3.9.0 is out of date. The core version is 5.6.0
    mobimax-child/woocommerce/emails/email-customer-details.php
    mobimax-child/woocommerce/emails/email-downloads.php
    mobimax-child/woocommerce/emails/email-footer.php
    mobimax-child/woocommerce/emails/email-header.php
    mobimax-child/woocommerce/emails/email-order-details.php
    mobimax-child/woocommerce/emails/email-order-items.php
    mobimax-child/woocommerce/emails/email-styles.php
    mobimax-child/woocommerce/emails/plain/admin-cancelled-order.php
    mobimax-child/woocommerce/emails/plain/admin-failed-order.php
    mobimax-child/woocommerce/emails/plain/admin-new-order.php
    mobimax-child/woocommerce/emails/plain/customer-completed-order.php
    mobimax-child/woocommerce/emails/plain/customer-invoice.php
    mobimax-child/woocommerce/emails/plain/customer-new-account.php version 3.7.0 is out of date. The core version is 6.0.0
    mobimax-child/woocommerce/emails/plain/customer-note.php
    mobimax-child/woocommerce/emails/plain/customer-on-hold-order.php
    mobimax-child/woocommerce/emails/plain/customer-processing-order.php
    mobimax-child/woocommerce/emails/plain/customer-refunded-order.php
    mobimax-child/woocommerce/emails/plain/customer-reset-password.php
    mobimax-child/woocommerce/emails/plain/email-addresses.php version 3.4.0 is out of date. The core version is 5.6.0
    mobimax-child/woocommerce/emails/plain/email-customer-details.php
    mobimax-child/woocommerce/emails/plain/email-downloads.php
    mobimax-child/woocommerce/emails/plain/email-order-details.php
    mobimax-child/woocommerce/emails/plain/email-order-items.php version 3.7.0 is out of date. The core version is 5.2.0
    
    Outdated Templates: ?
    					
    					
    						Learn how to update
    
    ### Currency Switcher Settings ###
    
    WooCommerce Currency Switcher Plugin: no
    Currency switcher on per product basis: no
    Revert to shop's default currency on checkout: no
    Apply currency conversion to fixed amount coupons: no
    Add currency selector for fixed amount coupons: no
    Apply currency conversion to shipping amount: 
    Apply currency conversion to minimum order amount required for free shipping: no
    Apply currency conversion to cart fees: no
    Apply currency conversion to WooCommerce Price Filter Widget: 
    Switcher placement: Array
    (
    )
    Switcher wrapper: %currency_switcher%
    Switcher item format: %currency_name%
    Link list switcher separator: 
    Reposition page after currency switch: no
    Rounding: no_round
    Number of decimals: 2
    Make "pretty price": no
    Apply rounding and "pretty price" to shipping rates: no
    Apply rounding and "pretty price" to shop's default currency: no
    Order currency: no
    Format price: no
    Currencies: 
    Currency (shop's default): [USD] United States (US) dollar
    Total additional currencies: 
    Additional currency #1: 
    alg_currency_switcher_currency_1: 
    Additional currency #2: 
    alg_currency_switcher_currency_2: 
    Exchange Rates: 
    Exchange rates updates: 
    Exchange rates server: 
    Free Currency Converter API Key: not set
    CoinMarketCap API Key: 
    Exchange rates offset: 
    Currency Countries (by IP): 
    Currency Countries (by IP): 
    Enter countries as comma separated text: 
    Override country: 
    #1 [USD] United States (US) dollar: Array
    (
        [0] => 
    )
    Currency Languages (Locales): 
    Currency Languages (Locales): 
    Enter locales as comma separated text: 
    Always use locale to assign currency: 
    #1 [USD] United States (US) dollar: Array
    (
        [0] => 
    )
    Price Formats: 
    #0 [USD] United States (US) dollar: left
    Additional currency code position (optional): 
    Thousand separator: ,
    Decimal separator: .
    Number of decimals: 2
    Currency Symbol: 
    #1 [USD] United States (US) dollar: 
    Additional currency code position (optional): 
    Thousand separator: 
    Decimal separator: 
    Number of decimals: 
    Currency Symbol: 
    Flags: 
    #0 [USD] United States (US) dollar: 
    Price conversion method: 
    Fix mini cart: 
    Disable on URI: 
    Additional price filters: 
    Price filters to remove: 
    Session save path: 
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    experimental-product-tour
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    multichannel-marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: minified-js
    new-product-management-experience
    settings
    
    Daily Cron: ? Next scheduled: 2022-10-18 16:45:03 -04:00
    Options: ?
    Notes: 7
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Complete: 1,106
    Oldest: 2022-10-17 14:39:28 -0400
    Newest: 2022-10-17 15:27:12 -0400
    
    Failed: 10
    Oldest: –
    Newest: –
    
    Pending: 1,244,982
    Oldest: -0001-11-29 18:27:49 -0532
    Newest: 2022-10-17 14:46:35 -0400
    
    ### Smart Coupons related settings ###
    
    Number of coupons to show: 5
    Number of characters in auto-generated coupon code: 
    Valid order status for auto-generating coupon: processing
    completed
    
    Include tax in the amount of the generated gift card: 
    Deduct credit/gift before doing tax calculations: no
    Gift Card discount is inclusive of tax: no
    Automatic deletion: no
    Coupon emails: yes
    Printing coupons: yes
    Sell gift cards at less price?: no
    Use gift card applied in first subscription order for subsequent renewals until credit reaches zero: yes
    Renewal orders should not generate coupons even when they include a product that issues coupons: no
    Allow sending of coupons to others: yes
    Allow schedule sending of coupons?: 
    Combine emails: 
    Auto generated coupon email: yes
    Combined auto generated coupons email: no
    Acknowledgement email: yes
    Enable taxes: yes
    Prices entered with tax: no
    Rounding: no
    Display prices in the shop: excl
    Display prices during cart and checkout: excl
    Display tax totals: itemized
    Enable the use of coupon codes: yes
    Calculate coupon discounts sequentially: no
    Account endpoints > Coupons: wc-smart-coupons
    
    ### Status report information ###
    
    Generated at: 2022-10-17 15:27:16 -04:00
    
    Saif

    (@babylon1999)

    Hello @chazm72,

    Thank you for providing the report.

    Pending: 1,244,982
    Oldest: -0001-11-29 18:27:49 -0532
    Newest: 2022-10-17 14:46:35 -0400

    I can see you have a big number of Pending tasks which suggests something might be wrong with WP-Cron.

    The Google Listings & Ads plugin relies on ActionScheduler to sync product data via the Content API for Shopping to the Merchant Center so if something is wrong with Cron, it might cause a problem.

    Can you please reach out to your host and ask to check if there’s a problem with Cron?

    Look forward to hearing back from you.

    Thread Starter chazm72

    (@chazm72)

    @babylon1999 I will look into this.

    Could you tell me if it was alright to disconnect content product API feed. I cant find a way to reconnect to the original feed. Would i need to fully setup GLA and connect it to Merchant Center again?

    Hello,

    Could you tell me if it was alright to disconnect content product API feed. I cant find a way to reconnect to the original feed. Would i need to fully setup GLA and connect it to Merchant Center again?

    Before making a recommendation, please share a copy of any fatal error log found under WooCommerce > System Status > Logs (if any). Be sure to redact the names, emails, addresses, etc.

    That way we can check if disconnecting, and then reconnecting will be a good idea.

    Thank you.

    Thread Starter chazm72

    (@chazm72)

    @ihereira
    Hi, I have already sent my system status above.

    How does one typically reconnect their products to Merchant center when the product listings expire?

    I didn’t have any issues prior. I just need to reconnect the expired products.

    Plugin Support Abhi G. a11n

    (@theabhig)

    Hi there @chazm72

    Could you please navigate to the Google Listings & Ads test connection page:
    https://360twin.com/wp-admin/admin.php?page=connection-test-admin-page

    From there, scroll down to the bottom and select to Sync all products to Google Merchant Center and see if that works.

    If that doesn’t work, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Products Expired and Can’t Reconnect’ is closed to new replies.