Products don’t sync

Hi there @cberzosabc ??

Thanks for reaching out about this. Let’s troubleshoot it together!

I have been using this plugin for a few months. I had som problems with product sync because I don’t understand how it is working. The only way to get them to sync was to get into Marketing > Google Listings & Ads. But now it is not working. My products have not synced since 24 january.

From what I gather, product sync had to be manually done, until January 24, since when it appears to not be happening at all. Am I getting this?

As a first step, could you please provide us with screenshots, of the Dashboard, Product Feed, and Settings tabs, found under Marketing > Google Listings & Ads, so that we can see what you are describing?

If you don’t already have a screenshot service installed, here are a few free options:

https://snipboard.io
https://skitch.com/
https://getcloudapp.com/
https://awesomescreenshot.com/

There is also a walkthrough guide here: https://en.support.wordpress.com/make-a-screenshot/

Additionally, to get an idea of how your site is configured, could you please share a copy of your site’s System Status, as exemplified here? Once you’ve done that, paste it here in your response.

Looking forward to hearing from you!

Of course, here are the screenshots

Dashboard:

Product Feed (the products don’t show I know why and I don’t want to be sync, those are not the problem):

And settings:

System status:

` WordPress Environment</p> <p class=””>WordPress address (URL): https://negrillo.es<br>Site address (URL): https://negrillo.es<br>WC Version: 8.2.1<br>REST API Version: ? 8.2.1<br>WC Blocks Version: ? 11.1.2<br>Action Scheduler Version: ? 3.6.3<br>Log Directory Writable: ?<br>WP Version: 6.4.3<br>WP Multisite: –<br>WP Memory Limit: 512 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: es_ES<br>External object cache: – Server Environment</p> <p class=””>Server Info: Apache<br>PHP Version: 7.4.33<br>PHP Post Max Size: 1 GB<br>PHP Time Limit: 300<br>PHP Max Input Vars: 100000<br>cURL Version: 7.61.1<br>OpenSSL/1.1.1k</p> <p class=””>SUHOSIN Installed: –<br>MySQL Version: 5.5.5-10.6.15-MariaDB<br>Max Upload Size: 1 GB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? 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Página sin definir<br>Carrito: #14 – /carro/<br>Finalizar compra: #11059 – /finalizar-compra/<br>Mi cuenta: #18 – /mi-cuenta/<br>Términos y condiciones: #14115 – /condiciones-de-compra/ Theme</p> <p class=””>Name:<br>Version: (la actualización a la versión 0 está disponible)<br>Author URL:<br>Child Theme: ? – Si estás modificando WooCommerce en un tema padre que no has creado personalmente<br>te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo</p> <p class=””>WooCommerce Support: ? 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Next scheduled: 2024-02-08 11:46:35 +01:00<br>Options: ?<br>Notes: 79<br>Onboarding: skipped Action Scheduler</p> <p class=””>Completo: 2.606<br>Oldest: 2024-01-08 11:14:12 +0100<br>Newest: 2024-02-08 11:12:34 +0100</p> <p class=””>Fallida: 66<br>Oldest: 2023-09-26 09:21:20 +0200<br>Newest: 2024-02-08 09:24:18 +0100</p> <p class=””>Pendiente: 3<br>Oldest: 2024-02-08 13:56:10 +0100<br>Newest: 2024-02-09 10:52:05 +0100 Status report information</p> <p class=””>Generated at: 2024-02-08 11:13:28 +01:00<br>`

Thank you for reaching back, with further details on this, @cberzosabc.

Let’s list what’s available so far:

• Everything appears to be connected, as expected, in the plugin’s Settings screen
• The site’s System Status Report (SSR) reports almost 11 thousand products (products + variations)
• 7658 products are actually in sync with Google, per the feed screenshot, with 321 issues to be resolved
• The above two numbers together reach almost 8 thousand, which is not near the 11 thousand reported in the SSR
• 7655 items are active
• The ones that are not synced, are due to either missing description, or image. Again, from what the screenshots contain.

Product Feed (the products don’t show I know why and I don’t want to be sync, those are not the problem)

Could you please elaborate further on this? I understand that there is no requirement for the entirety of the 11 thousand products to be synced.

For each of the products that are not synced, there are suggested actions (in the aptly named column).

Additionally, further information with regard to setting the Channel Visibility can be found linked here, in the documentation.

I hope this is helpful! Please let us know if you have any further questions about this matter, or if we misinterpret your concern in any way. We will be happy to help you further.