Error Messages

  • Resolved janbong

    (@janbong)


    4 years, 9 months ago

    Hi,

    I have encountered an issue with the plugin.

    I see Error messages appear on my Facebook Catalog but I can see all products being synced.

    https://prntscr.com/sxn3no

    Appreciate if you can help to resolve the issue.

    • This topic was modified 4 years, 9 months ago by janbong.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @janbong!

    Thanks so much for reaching out and for providing that screenshot, that’s super helpful.

    Would you please let me know what version of Facebook for WooCommerce you’re running? Also helpful would be the version numbers of WooCommerce and WordPress.

    Thank you!

    Julie ??
    SkyVerge

    Thread Starter janbong

    (@janbong)

    Hi,

    The latest version of my Woocommerce is 4.2.0 and the version of WordPress is 5.4.2

    Hi @janbong!

    Thanks so much. And are you using version 1.11.4 of Facebook for WooCommerce as well? If not, would you please try updating to that version?

    If you’re already using 1.11.4, can I ask you to please open up a support request here:

    https://skyverge.com/contact/

    And could you please be able to send over your system status so I can get a better idea of what might be going on? You can grab it by going to:

    WooCommerce > Status?and clicking on?Get system report.

    Thank you so much!

    Julie ??
    SkyVerge

    Hey @janbong,

    It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

    If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Thanks,
    Tamara ??

Viewing 4 replies - 1 through 4 (of 4 total)
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