Products dissappear suddenly

Hello @timoegg!

Thanks for reaching out!

I have a reoccuring problem with my woocommerce store. Somehow every few days the products on the SHOP site are disappearing. The website is in two languages (German and English) and this error only happens with the German site.

To give us an insight, could you please share with us a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Hi @tamirat22 Here you go:

### WordPress Environment ###

WordPress address (URL): https://elitegradinggermany.com
Site address (URL): https://elitegradinggermany.de
WC Version: 6.6.0
REST API Version: ? 6.6.0
WC Blocks Version: ? 7.6.0
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: de_DE
External object cache: –

### Server Environment ###

Server Info: nginx/1.17.5
PHP Version: 7.4.29
PHP Post Max Size: 2 GB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.58.0
OpenSSL/1.1.1j

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.25-MariaDB-1:10.4.25+maria~bionic
Max Upload Size: 2 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.6.0
WC Database Prefix: wp_aignynahcm_
Datenbank-Gesamtgr??e: 47.94MB
Datenbank-Datengr??e: 41.71MB
Datenbank-Indexgr??e: 6.23MB
wp_aignynahcm_woocommerce_sessions: Daten: 0.08MB + Index: 0.02MB + Engine InnoDB
wp_aignynahcm_woocommerce_api_keys: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_aignynahcm_woocommerce_attribute_taxonomies: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_aignynahcm_woocommerce_downloadable_product_permissions: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_aignynahcm_woocommerce_order_items: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_aignynahcm_woocommerce_order_itemmeta: Daten: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_aignynahcm_woocommerce_tax_rates: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_aignynahcm_woocommerce_tax_rate_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_aignynahcm_woocommerce_shipping_zones: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aignynahcm_woocommerce_shipping_zone_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_aignynahcm_woocommerce_shipping_zone_methods: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aignynahcm_woocommerce_payment_tokens: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_aignynahcm_woocommerce_payment_tokenmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_aignynahcm_woocommerce_log: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_aignynahcm_actionscheduler_actions: Daten: 0.16MB + Index: 0.11MB + Engine InnoDB
wp_aignynahcm_actionscheduler_claims: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_aignynahcm_actionscheduler_groups: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_aignynahcm_actionscheduler_logs: Daten: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_aignynahcm_borlabs_cookie_consent_log: Daten: 0.08MB + Index: 0.02MB + Engine InnoDB
wp_aignynahcm_borlabs_cookie_content_blocker: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_aignynahcm_borlabs_cookie_cookies: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_aignynahcm_borlabs_cookie_groups: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_aignynahcm_borlabs_cookie_script_blocker: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_aignynahcm_borlabs_cookie_statistics: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_aignynahcm_check_email_log: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aignynahcm_commentmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_aignynahcm_comments: Daten: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_aignynahcm_e_events: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_aignynahcm_e_notes: Daten: 0.02MB + Index: 0.17MB + Engine InnoDB
wp_aignynahcm_e_notes_users_relations: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_aignynahcm_e_submissions: Daten: 0.02MB + Index: 0.27MB + Engine InnoDB
wp_aignynahcm_e_submissions_actions_log: Daten: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_aignynahcm_e_submissions_values: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_aignynahcm_icl_content_status: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_aignynahcm_icl_core_status: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_aignynahcm_icl_flags: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_aignynahcm_icl_languages: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_aignynahcm_icl_languages_translations: Daten: 0.20MB + Index: 0.17MB + Engine InnoDB
wp_aignynahcm_icl_locale_map: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aignynahcm_icl_message_status: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_aignynahcm_icl_mo_files_domains: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_aignynahcm_icl_node: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aignynahcm_icl_reminders: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aignynahcm_icl_strings: Daten: 0.52MB + Index: 0.70MB + Engine InnoDB
wp_aignynahcm_icl_string_batches: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aignynahcm_icl_string_packages: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aignynahcm_icl_string_positions: Daten: 0.13MB + Index: 0.02MB + Engine InnoDB
wp_aignynahcm_icl_string_status: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_aignynahcm_icl_string_translations: Daten: 0.11MB + Index: 0.03MB + Engine InnoDB
wp_aignynahcm_icl_translate: Daten: 2.52MB + Index: 0.06MB + Engine InnoDB
wp_aignynahcm_icl_translate_job: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_aignynahcm_icl_translations: Daten: 0.06MB + Index: 0.13MB + Engine InnoDB
wp_aignynahcm_icl_translation_batches: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aignynahcm_icl_translation_downloads: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aignynahcm_icl_translation_status: Daten: 0.45MB + Index: 0.02MB + Engine InnoDB
wp_aignynahcm_links: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_aignynahcm_ninja_table_items: Daten: 0.17MB + Index: 0.00MB + Engine InnoDB
wp_aignynahcm_options: Daten: 3.05MB + Index: 0.14MB + Engine InnoDB
wp_aignynahcm_postmeta: Daten: 20.48MB + Index: 1.80MB + Engine InnoDB
wp_aignynahcm_posts: Daten: 11.48MB + Index: 0.30MB + Engine InnoDB
wp_aignynahcm_termmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_aignynahcm_terms: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_aignynahcm_term_relationships: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_aignynahcm_term_taxonomy: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_aignynahcm_usermeta: Daten: 0.09MB + Index: 0.03MB + Engine InnoDB
wp_aignynahcm_users: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_aignynahcm_wc_admin_notes: Daten: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_aignynahcm_wc_admin_note_actions: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_aignynahcm_wc_category_lookup: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aignynahcm_wc_customer_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_aignynahcm_wc_download_log: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_aignynahcm_wc_order_coupon_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_aignynahcm_wc_order_product_lookup: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_aignynahcm_wc_order_stats: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_aignynahcm_wc_order_tax_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_aignynahcm_wc_product_attributes_lookup: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_aignynahcm_wc_product_download_directories: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_aignynahcm_wc_product_meta_lookup: Daten: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_aignynahcm_wc_rate_limits: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_aignynahcm_wc_reserved_stock: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aignynahcm_wc_tax_rate_classes: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_aignynahcm_wc_webhooks: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_aignynahcm_woocommerce_gzd_dhl_im_products: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_aignynahcm_woocommerce_gzd_dhl_im_product_services: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_aignynahcm_woocommerce_gzd_packaging: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aignynahcm_woocommerce_gzd_packagingmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_aignynahcm_woocommerce_gzd_shipmentmeta: Daten: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_aignynahcm_woocommerce_gzd_shipments: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_aignynahcm_woocommerce_gzd_shipment_itemmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_aignynahcm_woocommerce_gzd_shipment_items: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_aignynahcm_woocommerce_gzd_shipment_labelmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_aignynahcm_woocommerce_gzd_shipment_labels: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_aignynahcm_woocommerce_gzd_shipping_provider: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aignynahcm_woocommerce_gzd_shipping_providermeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_aignynahcm_wpdatacharts: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aignynahcm_wpdatatables: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aignynahcm_wpdatatables_columns: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aignynahcm_wpdatatables_rows: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aignynahcm_wpmailsmtp_debug_events: Daten: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_aignynahcm_wpmailsmtp_tasks_meta: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aignynahcm_yoast_indexable: Daten: 0.14MB + Index: 0.09MB + Engine InnoDB
wp_aignynahcm_yoast_indexable_hierarchy: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_aignynahcm_yoast_migrations: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_aignynahcm_yoast_primary_term: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_aignynahcm_yoast_seo_links: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

attachment: 188
custom_css: 1
customize_changeset: 1
elementor_icons: 1
elementor_library: 17
inspire_invoice: 6
nav_menu_item: 28
ninja-table: 1
page: 34
post: 1
product: 5
product_variation: 14
revision: 1143
shop_coupon: 16
shop_order: 14
shop_order_refund: 5
tablepress_table: 1
wp_global_styles: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (22) ###

WPML Multilingual CMS: von OnTheGoSystems – 4.5.8
WPML SEO: von OnTheGoSystems – 2.0.1
All-in-One WP Migration: von ServMask – 7.61
Borlabs Cookie - Cookie Opt-in: von Borlabs GmbH – 2.2.51
Check & Log Email: von WPChill – 1.0.6
DHL for WooCommerce: von DHL – 2.8.15
Disable Blogging: von Fact Maven – 2.1.0
Elementor Pro: von Elementor.com – 3.7.1
Elementor: von Elementor.com – 3.6.6
Jetpack: von Automattic – 11.0
Kadence WooCommerce Email Designer: von Kadence WP – 1.5.2
Manage Notification E-mails: von Virgial Berveling – 1.8.2
Safe SVG: von 10up – 2.0.1
Germanized für WooCommerce: von vendidero – 3.9.7
WooCommerce Multilingual & Multi-Currency: von OnTheGoSystems – 5.0.1
WooCommerce PayPal Payments: von WooCommerce – 1.8.1
WooCommerce: von Automattic – 6.6.0
WooRechnung: von Zweischneider GmbH & Co. KG – 2.3.0
Yoast SEO: von Team Yoast – 19.1
WP Mail SMTP: von WPForms – 3.4.0
wpDataTables: von TMS-Plugins – 4.2
WPML String Translation: von OnTheGoSystems – 3.2.1

### Inactive Plugins (1) ###

OTGS Installer: von OnTheGoSystems – 3.0.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop-Basis: #9 - /grading/
Warenkorb: #10 - /warenkorb/
Kasse: #11 - /kasse/
Mein Konto: #12 - /mein-konto/
Allgemeine Gesch?ftsbedingungen: #16 - /agb/

### Theme ###

Name: EGG Theme
Version: 1.0.1
Author URL: https://elementor.com/
Child Theme: ?
Parent Theme Name: Hello Elementor
Parent Theme Version: 2.5.0
Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
WooCommerce Support: ?

### Templates ###

Overrides: EGGTheme/woocommerce/emails/customer-new-account.php

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: DE
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-06-17 20:05:06 +00:00
Options: ?
Notes: 63
Onboarding: skipped

### Action Scheduler ###

Abgeschlossen: 223
Oldest: 2022-05-23 08:57:18 +0000
Newest: 2022-06-17 06:07:38 +0000

Ausstehend: 6
Oldest: 2022-06-17 10:54:06 +0000
Newest: 2022-06-18 06:07:38 +0000

### Status report information ###

Generated at: 2022-06-17 10:04:15 +00:00

Hello,

That’s odd, You can perform a conflict test:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Go to shop page check how many products are being displayed

After that you can check if the issue is still present, if not, chances are there was a conflict affecting the normal behavior and you can reactivate the plugin and themes one by one (checking after each reactivation) until you find the culprit, more info is below:
https://docs.woocommerce.com/document/how-to-test-for-conflicts/

Let us know if this worked for you.

Hello @timoegg!

Since we haven’t heard back from you in a while, I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Thanks!