• Resolved ahmedselim

    (@ahmedselim)


    Recently set up this site and seemed to be working fine. No changes had been made and now any item i try to order is being added with a $0.00 price and I cannot figure out why.

    Any help would be greatly appreciated. I have had to take the site down in the meantime. I have cleared all caches, and have gone through plugins to see if there was a conflict with no success.

    System Status Report

    ### WordPress Environment ###

    WordPress address (URL): [Redacted]
    Site address (URL): [Redacted]
    WC Version: 9.3.3
    Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
    Action Scheduler Version: ? 3.8.2
    Log Directory Writable: ?
    WP Version: 6.6.2
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: ?

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 8.2.24
    PHP Post Max Size: 100 MB
    PHP Time Limit: 3600
    PHP Max Input Vars: 10000
    cURL Version: 7.81.0
    OpenSSL/3.0.2

    SUHOSIN Installed: –
    MySQL Version: 8.0.37-29
    Max Upload Size: 50 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    [REDACTED]

    ### Post Type Counts ###

    attachment: 1026
    customize_changeset: 11
    elementor_library: 1
    hf_builder: 2
    mailpoet_page: 1
    mega_menu: 1
    nav_menu_item: 11
    page: 13
    post: 2
    product: 61
    product_variation: 1098
    rcbp-rule: 2
    revision: 4
    shop_coupon: 1
    shop_order_placehold: 27
    wp_font_face: 33
    wp_font_family: 12
    wp_global_styles: 2
    wp_navigation: 1
    wpcf7_contact_form: 1

    ### Security ###

    Secure connection (HTTPS): ?
    Hide errors from visitors: ?

    ### Active Plugins (19) ###

    Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.3
    Contact Form 7: by Takayuki Miyoshi – 6.0
    Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5
    Elementor: by Elementor.com – 3.25.4
    Hide Categories and Products for Woocommerce: by N.O.U.S. Open Useful and Simple – 1.2.9
    Image Optimizer - Compress, Resize and Optimize Images: by Elementor.com – 1.5.4
    Jetpack: by Automattic – 14.0
    Maintenance: by WebFactory Ltd – 4.15
    Printful Integration for WooCommerce: by Printful – 2.2.10
    Product Visibility by User Role for WooCommerce Pro: by WP Wham – 1.8.2
    Role and Customer Based Pricing for WooCommerce: by Meow Crew – 1.6.0
    TI WooCommerce Wishlist: by TemplateInvaders – 2.8.2
    WooCommerce.com Update Manager: by Automattic – 1.0.3
    WooCommerce Stripe Gateway: by Stripe – 8.8.2
    Woocommerce Role Pricing: by eggemplo – 3.5.3
    WooCommerce Shipping & Tax: by WooCommerce – 2.8.2
    WooCommerce: by Automattic – 9.3.3
    Woostify Pro: by Woostify – 1.8.3
    Woostify Sites Library: by Woostify – 1.4.9

    ### Inactive Plugins (6) ###

    Google for WooCommerce: by WooCommerce – 2.8.6
    MailPoet: by MailPoet – 5.3.6
    Pinterest for WooCommerce: by WooCommerce – 1.4.12
    TikTok: by TikTok – 1.2.10
    User Custom Discount: by BeePlugin – 1.21
    WooPayments: by WooCommerce – 8.4.0

    ### Dropin Plugins () ###

    advanced-cache.php: advanced-cache.php
    object-cache.php: Memcached

    ### Must Use Plugins (5) ###

    Force Strong Passwords - WPE Edition: by Jason Cosper – 1.8.0
    WP Engine Cache Plugin: by WP Engine – 1.3.2
    WP Engine Seamless Login Plugin: by WP Engine – 1.6.1
    WP Engine Security Auditor: by wpengine – 1.1.1
    WP Engine System: by WP Engine – 6.3.0

    ### Settings ###

    Legacy API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: ?
    Enforce Approved Product Download Directories: ?
    HPOS feature enabled: ?
    Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
    HPOS data sync enabled: –

    ### Logging ###

    Enabled: ?
    Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
    Retention period: 30 days
    Level threshold: –
    Log directory size: 7 MB

    ### WC Pages ###

    Shop base: #6 - /shop/
    Cart: #7 - /cart/ - Contains the woocommerce/cart block
    Checkout: #8 - /checkout/ - Contains the woocommerce/checkout block
    My account: #9 - /my-account/
    Terms and conditions: ? Page not set

    ### Theme ###

    Name: Woostify
    Version: 2.3.7
    Author URL: https://woostify.com/about
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?

    ### Templates ###

    Overrides: woostify/woocommerce/loop/result-count.php
    woostify/woocommerce/single-product/stock.php


    ### Product Visibility by User Role Settings ###

    Product Visibility by User Role: yes
    License Key: (set)
    Hide catalog visibility: yes
    Make non-purchasable: no
    Modify query: no
    Hide menu items: yes
    Hide product categories/tags: no
    Redirect:
    Enable Redirect URLs per product: no
    Replace description: no
    Content to replace with, e.g.: Log in to see the product description.:
    Replace short description: no
    Content to replace with, e.g.: Log in to see the product description.:
    User roles to display in settings: Array
    (
    )
    Admin products list column: yes
    Product quick edit: yes
    Products bulk edit: no
    Bulk settings for role guest: not set
    Enable/Disable: yes
    Hide all: no
    Products: Array
    (
    )
    Invisible: Array
    (
    )
    Product categories: Array
    (
    )
    Invisible: Array
    (
    [0] => 33
    )
    Product tags: Array
    (
    )
    Invisible: Array
    (
    )
    Bulk settings for role administrator: not set
    Enable/Disable: yes
    Hide all: no
    Products: Array
    (
    )
    Invisible: Array
    (
    )
    Product categories: Array
    (
    )
    Invisible: Array
    (
    )
    Product tags: Array
    (
    )
    Invisible: Array
    (
    )
    Bulk settings for role editor: not set
    Enable/Disable: yes
    Hide all:
    Products:
    Invisible:
    Product categories:
    Invisible:
    Product tags:
    Invisible:
    Bulk settings for role author: not set
    Enable/Disable: yes
    Hide all:
    Products:
    Invisible:
    Product categories:
    Invisible:
    Product tags:
    Invisible:
    Bulk settings for role contributor: not set
    Enable/Disable: yes
    Hide all:
    Products:
    Invisible:
    Product categories:
    Invisible:
    Product tags:
    Invisible:
    Bulk settings for role subscriber: not set
    Enable/Disable: yes
    Hide all:
    Products:
    Invisible:
    Product categories:
    Invisible:
    Product tags:
    Invisible:
    Bulk settings for role customer: not set
    Enable/Disable: yes
    Hide all: no
    Products: Array
    (
    )
    Invisible: Array
    (
    )
    Product categories: Array
    (
    )
    Invisible: Array
    (
    [0] => 33
    )
    Product tags: Array
    (
    )
    Invisible: Array
    (
    )
    Bulk settings for role shop_manager: not set
    Enable/Disable: yes
    Hide all:
    Products:
    Invisible:
    Product categories:
    Invisible:
    Product tags:
    Invisible:

    ### Admin ###

    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customize-store
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    pattern-toolkit-full-composability
    product-custom-fields
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    printful
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    launch-your-store

    Disabled Features: experimental-blocks
    minified-js
    product-pre-publish-modal
    settings
    async-product-editor-category-field
    product-editor-template-system
    blueprint
    reactify-classic-payments-settings

    Daily Cron: ? Next scheduled: 2024-11-10 19:05:32 +00:00
    Options: ?
    Notes: 85
    Onboarding: completed

    ### TI WooCommerce Wishlist Templates ###

    Overrides: –

    ### Action Scheduler ###

    Complete: 3,905
    Oldest: 2024-10-11 15:53:12 +0000
    Newest: 2024-11-10 03:47:21 +0000

    Failed: 2
    Oldest: 2024-11-08 01:12:09 +0000
    Newest: 2024-11-10 03:46:18 +0000

    Pending: 2
    Oldest: 2024-11-11 03:28:14 +0000
    Newest: 2024-11-11 03:32:04 +0000


    ### Status report information ###

    Generated at: 2024-11-10 03:47:27 +00:00

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Jonayed (woo-hc)

    (@jonayedhosen)

    Hi @ahmedselim,

    I am sorry to hear that you’re experiencing an issue where product prices change to “0” at checkout. However, when I tested adding a product to the cart on your store, it displayed the correct amount.

    I noticed that you’re using the plugin Role and Customer Based Pricing for WooCommerce by Meow Crew (v1.6.0). It’s possible this plugin may be affecting the pricing display.

    Could you try these steps to troubleshoot?

    • Check the issue in an incognito browser window to rule out any caching.
    • See if this issue occurs with a specific product.
    • Let us know if you’ve already performed a full conflict test.

    Please let us know how it goes or if you need any help with the testing!

Viewing 1 replies (of 1 total)
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