• Resolved athirakalesh

    (@athirakalesh)


    On my shop page, the products frequently disappear. To fix this issue, I switch the shop page to a test page, clear the cache, and then save the permalinks. After doing this, the products reappear. However, I am unsure about the underlying cause of these issues or how to properly resolve them.
    I’ll attach the Woocommerce status report

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Viewing 2 replies - 1 through 2 (of 2 total)
  • Your issue with products disappearing on the shop page and reappearing after specific actions (changing the shop page, clearing the cache, and saving permalinks) could be caused by several underlying issues. Here’s how to investigate and resolve them:

    1. Caching Issues

    • Possible Cause: Caching plugins (or server-side caching by LiteSpeed) might be serving outdated content.
    • Solution:
      • Clear all caches from any caching plugins (e.g., LiteSpeed Cache, W3 Total Cache) and your server.
      • Exclude WooCommerce pages (like the shop, cart, and checkout) from being cached.
      • If you’re using LiteSpeed Cache, ensure the “Esi” (Edge Side Includes) settings are correctly configured.

    2. Permalink Settings

    • Possible Cause: A misconfiguration in permalink settings might be causing conflicts.
    • Solution:
      • Go to Settings > Permalinks in WordPress.
      • Re-save the permalink structure (even if it appears correct).
      • Test the site afterward.

    3. Database Integrity

    • Possible Cause: The WooCommerce database may have inconsistencies.
    • Solution:
      • Go to WooCommerce > Status > Tools.
      • Use the following options:
        • Update Database: To ensure the WooCommerce database matches the current plugin version.
        • Clear Transients: To remove any cached queries that might cause issues.
        • Regenerate Product Lookup Tables: To rebuild product visibility tables.

    4. Plugin Conflicts

    • Possible Cause: A conflicting plugin might interfere with WooCommerce or product visibility.
    • Solution:
      • Temporarily deactivate all plugins except WooCommerce.
      • Check if the problem persists. If resolved, reactivate plugins one by one to identify the culprit.

    5. Theme Conflicts

    • Possible Cause: Customizations in your theme may interfere with WooCommerce templates.
    • Solution:
      • Switch to a default WordPress theme (e.g., Twenty Twenty-Three).
      • Check if the issue persists. If resolved, review your theme’s WooCommerce templates.

    6. Outdated PHP Version

    • Possible Cause: You’re using PHP 7.4, which is outdated and no longer actively supported.
    • Solution:
      • Upgrade to PHP 8.0 or 8.1 (ensure compatibility by testing in a staging environment first).

    7. Database Overhead

    • Possible Cause: Large or corrupted database tables may impact WooCommerce functionality.
    • Solution:
      • Optimize your database using plugins like WP-Optimize.
      • Backup your database before making changes.

    8. WooCommerce Settings

    • Possible Cause: Incorrect visibility settings for products.
    • Solution:
      • Check product visibility under Products > All Products.
      • Ensure all products are set to “Published” and their visibility is set to “Shop and search results.”

    9. Logs and Debugging

    • Action:
      • Enable debugging: Add the following lines to your wp-config.php file: define('WP_DEBUG', true); define('WP_DEBUG_LOG', true);
      • Check the debug log file (/wp-content/debug.log) for errors when products disappear.

    10. External Object Cache

    • Possible Cause: Your environment does not use external object caching.
    • Solution:
      • Implement an object caching solution like Redis or Memcached.

    11. WooCommerce Compatibility

    • Action:
      • Ensure that all plugins, themes, and WooCommerce are updated to the latest versions.
      • Check the WooCommerce > Status > Logs for any errors or warnings.

    Let me know if you need assistance with any specific steps or further troubleshooting!

    Plugin Support Chris Moreira – a11n

    (@chrism245)

    Hello there,

    Sorry for the long time to reply on this. Can you confirm if the issue persists on your end?

Viewing 2 replies - 1 through 2 (of 2 total)
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