• Resolved Romaan

    (@romaan)


    Hi on my site https://www.shishavibe.com/

    I have noticed that when you search for a product in the searchbar, the products appear twice as duplicates, even though only one product exists.

    This can be seen if you type in ‘SQZD’ for example in the search bar you will see a list of 16 products although there should only be 8.

    I have also asked my theme developer about this and he said that this is something I should check with you guys.

    Thanks

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hi @romaan. I was able to go to your site and see the problem you were talking about. Can you post your system status report? You can find that by going to WooCommerce > Status in your dashboard, then clicking “Get system report,” then “Copy for support.”

    Thread Starter Romaan

    (@romaan)

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.shishavibe.com
    Site address (URL): https://www.shishavibe.com
    WC Version: 4.1.1
    REST API Version: ? 1.0.7
    WC Blocks Version: ? 2.5.16
    Action Scheduler Version: ? 3.1.6
    WC Admin Version: ? 1.1.3
    Log Directory Writable: ?
    WP Version: 5.4.2
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_GB
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.19
    PHP Post Max Size: 128 MB
    PHP Time Limit: 600
    PHP Max Input Vars: 2000
    cURL Version: 7.70.0
    OpenSSL/1.1.1g
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.23-MariaDB
    Max Upload Size: 128 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 4.1.1
    WC Database Prefix: gt_
    Total Database Size: 103.95MB
    Database Data Size: 62.62MB
    Database Index Size: 41.33MB
    gt_woocommerce_sessions: Data: 0.58MB + Index: 0.01MB + Engine MyISAM
    gt_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    gt_woocommerce_order_itemmeta: Data: 1.52MB + Index: 1.84MB + Engine InnoDB
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    gt_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    gt_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    gt_rednao_smart_forms_entry_detail: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    gt_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    gt_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    gt_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    gt_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    gt_wc_order_product_lookup: Data: 0.07MB + Index: 0.07MB + Engine MyISAM
    gt_wc_order_stats: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
    gt_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    gt_wc_product_meta_lookup: Data: 0.61MB + Index: 0.85MB + Engine MyISAM
    gt_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    gt_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    gt_wdr_order_discounts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    gt_wdr_rules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    gt_woocommerce_pickup_locations_geodata: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    gt_wpfm_backup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    gt_wysija_campaign_list: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    gt_wysija_email: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
    gt_wysija_email_user_stat: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    gt_wysija_email_user_url: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    gt_wysija_user: Data: 0.16MB + Index: 0.08MB + Engine MyISAM
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    gt_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    gt_yoast_seo_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    gt_yoast_seo_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    ### Post Type Counts ###
    
    aoc_popup: 1
    attachment: 2318
    awdp_pt_products: 1
    awdp_pt_rules: 1
    br_product_filter: 1
    condition_group: 1
    custom_css: 1
    customize_changeset: 26
    cwginstocknotifier: 2
    faq: 2
    form: 1
    jaw-faq: 29
    jaw-portfolio: 6
    jaw-team: 4
    jaw-testimonial: 7
    lws-wre-event: 4
    lws-wre-pool: 1
    lws-wre-unlockable: 3
    nav_menu_item: 66
    newsletter: 1
    oembed_cache: 2
    options: 1
    page: 19
    post: 5
    product: 1262
    product_variation: 4535
    revision: 1205
    shop_coupon: 27
    shop_order: 586
    shop_order_refund: 87
    sidebar: 1
    sl_12205: 5
    sliders: 1
    snp_popups: 2
    spucpt: 2
    was: 1
    wc_pickup_location: 1
    woo_discount: 7
    woo_discount_cart: 1
    wpcf7_contact_form: 2
    wysijap: 1
    yith-wcbm-badge: 8
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (25) ###
    
    Age Gate: by Phil Baker – 2.5.2
    Classic Editor: by WordPress Contributors – 1.5
    Contact Form 7: by Takayuki Miyoshi – 5.1.9
    Customer Reviews for WooCommerce: by ivole – 3.109
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.10.4
    Increase Product Variation Limit For WooCommerce: by Matic Pogladi? – 1.0 – Installed version not tested with active version of WooCommerce 4.1.1
    WPBakery Page Builder: by Michael M - WPBakery.com – 6.1
    Loco Translate: by Tim Whitlock – 2.4.0
    Login No Captcha reCAPTCHA (Google): by Robert Peake – 1.6.10
    Porto Theme - Functionality: by P-Themes – 1.7.0
    Product Filter for WooCommerce: by XforWooCommerce – 7.3.2
    WooCommerce Repeat Order Button: by Fernando Acosta – 1.2 – Installed version not tested with active version of WooCommerce 4.1.1
    Slider Revolution: by ThemePunch – 6.2.6
    Rank Math SEO: by Rank Math – 1.0.43
    TinyMCE Advanced: by Andrew Ozz – 5.4.0
    Ultimate WooCommerce Brands: by MagniumThemes – 1.2 – Installed version not tested with active version of WooCommerce 4.1.1
    Woocommerce Waitlist( Back in stock notifier ): by  – 2.3 – Installed version not tested with active version of WooCommerce 4.1.1
    Woo Discount Rules: by Flycart Technologies LLP – 1.9.8
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.0.2
    WooCommerce Local Pickup Plus: by SkyVerge – 2.8.0 – Installed version not tested with active version of WooCommerce 4.1.1
    WooCommerce: by Automattic – 4.1.1 (update to version 4.2.0 is available)
    WooRewards: by Long Watch Studio – 3.14.1
    WP Mail Logging: by MailPoet – 1.9.6
    Smush: by WPMU DEV – 3.6.3
    YITH WooCommerce Badge Management Premium: by YITH – 1.4.2
    
    ### Inactive Plugins (3) ###
    
    Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro: by codewoogeek – 1.9.9
    Print Invoice & Delivery Notes for WooCommerce: by Tyche Softwares – 4.5.5 – Installed version not tested with active version of WooCommerce 4.1.1
    Woocommerce Advanced Bulk Edit: by George Iron – 3.1.2 – Installed version not tested with active version of WooCommerce 4.1.1
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: ?
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #2891 - /products/
    Basket: #2772 - /cart/
    Checkout: #6 - /checkout/
    My account: ? Page does not contain the shortcode.
    Terms and conditions: #5581 - /terms-policies/
    
    ### Theme ###
    
    Name: Porto Child
    Version: 1.1
    Author URL: https://www.portotheme.com/
    Child Theme: ?
    Parent Theme Name: Porto
    Parent Theme Version: 5.3.2
    Parent Theme Author URL: https://www.portotheme.com/
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: porto/woocommerce/archive-product.php
    porto/woocommerce/cart/cart-shipping.php
    porto/woocommerce/cart/cart-totals.php
    porto/woocommerce/cart/cart.php
    porto/woocommerce/cart/cross-sells.php
    porto/woocommerce/cart/mini-cart.php
    porto/woocommerce/cart/proceed-to-checkout-button.php
    porto/woocommerce/cart/shipping-calculator.php
    porto/woocommerce/checkout/form-billing.php
    porto/woocommerce/checkout/form-checkout.php
    porto/woocommerce/checkout/form-coupon.php
    porto/woocommerce/checkout/form-login.php
    porto/woocommerce/checkout/form-pay.php
    porto/woocommerce/checkout/payment.php
    porto/woocommerce/checkout/review-order.php
    porto/woocommerce/content-product.php
    porto/woocommerce/content-product_cat.php
    porto/woocommerce/content-single-product.php
    porto/woocommerce/content-widget-product.php
    porto/woocommerce/global/form-login.php
    porto/woocommerce/global/quantity-input.php
    porto/woocommerce/global/wrapper-start.php
    porto/woocommerce/loop/add-to-cart.php
    porto/woocommerce/loop/loop-end.php
    porto/woocommerce/loop/loop-start.php
    porto/woocommerce/loop/no-products-found.php
    porto/woocommerce/loop/orderby.php
    porto/woocommerce/loop/pagination.php
    porto/woocommerce/loop/rating.php
    porto/woocommerce/loop/sale-flash.php
    porto/woocommerce/myaccount/downloads.php
    porto/woocommerce/myaccount/form-add-payment-method.php
    porto/woocommerce/myaccount/form-edit-account.php
    porto/woocommerce/myaccount/form-edit-address.php
    porto/woocommerce/myaccount/form-login.php
    porto/woocommerce/myaccount/form-lost-password.php
    porto/woocommerce/myaccount/form-reset-password.php
    porto/woocommerce/myaccount/lost-password-confirmation.php
    porto/woocommerce/myaccount/my-account.php
    porto/woocommerce/myaccount/my-address.php
    porto/woocommerce/myaccount/my-downloads.php
    porto/woocommerce/myaccount/my-orders.php
    porto/woocommerce/myaccount/orders.php
    porto/woocommerce/myaccount/payment-methods.php
    porto/woocommerce/myaccount/view-order.php
    porto/woocommerce/order/form-tracking.php
    porto/woocommerce/order/tracking.php
    porto/woocommerce/single-product/add-to-cart/simple.php
    porto/woocommerce/single-product/add-to-cart/variable.php
    porto/woocommerce/single-product/meta.php
    porto/woocommerce/single-product/product-attributes.php
    porto/woocommerce/single-product/product-image.php
    porto/woocommerce/single-product/product-thumbnails.php
    porto/woocommerce/single-product/rating.php
    porto/woocommerce/single-product/related.php
    porto/woocommerce/single-product/review-meta.php
    porto/woocommerce/single-product/review-rating.php
    porto/woocommerce/single-product/review.php
    porto/woocommerce/single-product/sale-flash.php
    porto/woocommerce/single-product/short-description.php
    porto/woocommerce/single-product/tabs/tabs.php
    porto/woocommerce/single-product/title.php
    porto/woocommerce/single-product/up-sells.php
    porto/woocommerce/single-product-reviews.php
    
    ### Local Pickup Plus ###
    
    Status: ? Enabled
    Geocoding: –
    Pickup Locations: 1
    Pickup Appointments: ? Required
    Pickup Location Tax: –
    Checkout Display: Pickup selection mode: per orderCart item handling mode: automatic groupingDefault cart item handling: ship items
    
    ### Action Scheduler ###
    
    Canceled: 1
    Oldest: 2020-05-21 23:05:49 +0100
    Newest: 2020-05-21 23:05:49 +0100
    
    Complete: 462
    Oldest: 2020-05-19 10:08:41 +0100
    Newest: 2020-06-18 20:43:43 +0100
    
    

    Hi @romaan, thanks for posting that. Everything looks normal there.

    How is this search being added to the page? Is it a plugin or part of your theme?

    Thread Starter Romaan

    (@romaan)

    Hi the search is part of the theme

    OK. My guess would be that there’s something wrong here with the search functionality, specifically. It might be worth it to hire a developer to look over that code and troubleshoot it that way. We have a customizations page here with resources for contacting a developer for help, if need be.

    Plugin Support Tseten a11n

    (@tibetanitech)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Products appear twice in search’ is closed to new replies.