Product zoom only working for some products

Hi @kiranamity,

Would you have a URL we could look at, maybe even a product that works and doesn’t work for you?

Also, it may help to send us your system status. You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Here are products that work:
https://www.icklebubba.com/product/infant-inlay/
https://www.icklebubba.com/product/luna-3-in-1-cotbed/
https://www.icklebubba.com/product/galaxy-group-0-car-seat-with-isofix-base/

Here is a product that doesn’t work:
https://www.icklebubba.com/product/stomp-v4-special-edition-2-in-1-travel-system/

Here is the system report:

### WordPress Environment ###

Home URL: https://www.icklebubba.com
Site URL: https://www.icklebubba.com
WC Version: 3.4.2
Log Directory Writable: ?
WP Version: 4.9.6
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: –
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache/2.2.15
PHP Version: 7.0.27 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 10 MB
PHP Time Limit: 180
PHP Max Input Vars: 1000
cURL Version: 7.19.7
NSS/3.27.1

SUHOSIN Installed: –
MySQL Version: ? 5.1.73 - We recommend a minimum MySQL version of 5.6. See: WordPress requirements
Max Upload Size: 10 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.4.2
WC Database Prefix: wp_
MaxMind GeoIP Database: ?
Total Database Size: 126.87MB
Database Data Size: 97.71MB
Database Index Size: 29.16MB
wp_woocommerce_sessions: Data: 0.62MB + Index: 0.03MB
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_order_items: Data: 0.53MB + Index: 0.27MB
wp_woocommerce_order_itemmeta: Data: 3.01MB + Index: 2.04MB
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB
wp_blogs: Data: 0.02MB + Index: 0.03MB
wp_blog_versions: Data: 0.02MB + Index: 0.02MB
wp_commentmeta: Data: 0.00MB + Index: 0.01MB
wp_comments: Data: 2.41MB + Index: 1.01MB
wp_dividebuy_tracking: Data: 0.02MB + Index: 0.00MB
wp_domain_mapping: Data: 0.02MB + Index: 0.02MB
wp_domain_mapping_logins: Data: 0.02MB + Index: 0.00MB
wp_ewwwio_images: Data: 4.81MB + Index: 2.13MB
wp_icl_content_status: Data: 0.00MB + Index: 0.00MB
wp_icl_core_status: Data: 0.00MB + Index: 0.00MB
wp_icl_flags: Data: 0.00MB + Index: 0.00MB
wp_icl_languages: Data: 0.00MB + Index: 0.01MB
wp_icl_languages_translations: Data: 0.10MB + Index: 0.10MB
wp_icl_locale_map: Data: 0.00MB + Index: 0.00MB
wp_icl_message_status: Data: 0.00MB + Index: 0.00MB
wp_icl_mo_files_domains: Data: 0.01MB + Index: 0.01MB
wp_icl_node: Data: 0.00MB + Index: 0.00MB
wp_icl_reminders: Data: 0.00MB + Index: 0.00MB
wp_icl_strings: Data: 4.63MB + Index: 3.90MB
wp_icl_string_packages: Data: 0.00MB + Index: 0.00MB
wp_icl_string_pages: Data: 0.62MB + Index: 0.77MB
wp_icl_string_positions: Data: 0.00MB + Index: 0.00MB
wp_icl_string_status: Data: 0.00MB + Index: 0.00MB
wp_icl_string_translations: Data: 3.70MB + Index: 1.13MB
wp_icl_string_urls: Data: 0.00MB + Index: 0.01MB
wp_icl_translate: Data: 2.46MB + Index: 0.38MB
wp_icl_translate_job: Data: 0.03MB + Index: 0.02MB
wp_icl_translations: Data: 0.63MB + Index: 1.23MB
wp_icl_translation_batches: Data: 0.01MB + Index: 0.00MB
wp_icl_translation_status: Data: 2.88MB + Index: 0.15MB
wp_imagify_files: Data: 0.00MB + Index: 0.00MB
wp_imagify_folders: Data: 0.00MB + Index: 0.00MB
wp_itsec_distributed_storage: Data: 0.00MB + Index: 0.00MB
wp_itsec_lockouts: Data: 0.02MB + Index: 0.08MB
wp_itsec_log: Data: 0.02MB + Index: 0.03MB
wp_itsec_logs: Data: 0.68MB + Index: 0.03MB
wp_itsec_temp: Data: 0.02MB + Index: 0.06MB
wp_iwp_backup_status: Data: 0.02MB + Index: 0.00MB
wp_iwp_file_list: Data: 0.02MB + Index: 0.02MB
wp_links: Data: 0.00MB + Index: 0.00MB
wp_mc4wp_log: Data: 1.52MB + Index: 0.00MB
wp_mgmlp_folders: Data: 0.00MB + Index: 0.00MB
wp_options: Data: 2.52MB + Index: 0.15MB
wp_pmxe_exports: Data: 0.09MB + Index: 0.00MB
wp_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB
wp_pmxe_posts: Data: 0.02MB + Index: 0.00MB
wp_pmxe_templates: Data: 0.05MB + Index: 0.00MB
wp_pmxi_files: Data: 0.02MB + Index: 0.00MB
wp_pmxi_history: Data: 0.02MB + Index: 0.00MB
wp_pmxi_imports: Data: 0.05MB + Index: 0.00MB
wp_pmxi_posts: Data: 0.02MB + Index: 0.00MB
wp_pmxi_templates: Data: 0.02MB + Index: 0.00MB
wp_postmeta: Data: 41.52MB + Index: 11.95MB
wp_posts: Data: 3.41MB + Index: 0.99MB
wp_registration_log: Data: 0.02MB + Index: 0.02MB
wp_signups: Data: 0.02MB + Index: 0.06MB
wp_simple_history: Data: 0.14MB + Index: 0.06MB
wp_simple_history_contexts: Data: 0.69MB + Index: 0.38MB
wp_site: Data: 0.02MB + Index: 0.02MB
wp_sitemeta: Data: 0.06MB + Index: 0.03MB
wp_termmeta: Data: 0.02MB + Index: 0.02MB
wp_terms: Data: 0.01MB + Index: 0.03MB
wp_term_relationships: Data: 0.06MB + Index: 0.14MB
wp_term_taxonomy: Data: 0.06MB + Index: 0.01MB
wp_ualp_user_activity: Data: 16.55MB + Index: 0.00MB
wp_usermeta: Data: 1.81MB + Index: 1.00MB
wp_users: Data: 0.08MB + Index: 0.10MB
wp_wcpdf_invoice_number: Data: 0.11MB + Index: 0.00MB
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB
wp_wdi_feeds: Data: 0.02MB + Index: 0.02MB
wp_wdi_themes: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_termmeta: Data: 0.00MB + Index: 0.00MB
wp_WP_SEO_404_links: Data: 0.76MB + Index: 0.51MB
wp_WP_SEO_Cache: Data: 0.00MB + Index: 0.00MB
wp_WP_SEO_Redirection: Data: 0.00MB + Index: 0.01MB
wp_WP_SEO_Redirection_LOG: Data: 0.00MB + Index: 0.00MB
wp_yoast_seo_links: Data: 0.05MB + Index: 0.02MB
wp_yoast_seo_meta: Data: 0.11MB + Index: 0.00MB

### Post Type Counts ###

acf: 1
acf-field: 85
acf-field-group: 9
attachment: 6790
et_pb_layout: 2
ifba_instagram_feed: 1
mc4wp-form: 3
mgmlp_media_folder: 95
nav_menu_item: 222
our-team: 2
page: 128
polylang_mo: 2
post: 11
product: 243
product_variation: 830
revision: 10
shop_coupon: 8
shop_order: 3476
shop_order_refund: 90
spot: 1
testimonials: 4
was: 10
wccpf: 1
wpcf7_contact_form: 4
wpsl_stores: 32

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (41) ###

InfiniteWP - Client: by Revmakx – 1.8.1
WPML Multilingual CMS: by OnTheGoSystems – 4.0.2
Advanced Custom Fields Multilingual: by OnTheGoSystems – 0.7
AddToAny Share Buttons: by AddToAny – 1.7.26
The SEO Framework: by Sybre Waaijer – 3.0.6
Autoptimize: by Frank Goossens (futtta) – 2.3.4
iThemes Security: by iThemes – 7.0.3
Contact Form 7 Controls: by Kaspars Dambis – 0.5.0
Contact Form 7: by Takayuki Miyoshi – 5.0.2
Divi Builder: by Elegant Themes – 2.7
DivideBuy: by Cygnet Infotech Pvt. Ltd. – 1.0 – Not tested with the active version of WooCommerce
Duplicate Page: by mndpsingh287 – 2.6
Feefo Ratings & Reviews: by Feefo – 1.0.4
Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 5.3.5
Instagram Feed: by Smash Balloon – 1.8.3
MailChimp for WordPress Pro: by Danny van Kooten – 2.4.4
WooCommerce Paymentsense Gateway: by Paymentsense – 2.3.0 – Not tested with the active version of WooCommerce
WooCommerce Paymentsense Gateway for Euros: by Paymentsense ;/ Amity – 2.3.0 – Not tested with the active version of WooCommerce
PixelYourSite PRO: by PixelYourSite – 6.5.3
Product Catalog Feed Pro by PixelYourSite: by PixelYourSite – 3.3.9
SEO Redirection: by Fakhri Alsadi – 4.13
User Role Editor: by Vladimir Garagulya – 4.43
Visual Term Description Editor: by Shea Bunge – 1.7.0
Woocommerce Add Countries: by Daniele De Santis – 1.1 – Not tested with the active version of WooCommerce
WooCommerce Additional Variation Images: by WooCommerce – 1.7.10 – 1.7.13 is available – Not tested with the active version of WooCommerce
WooCommerce Advanced Shipping: by Jeroen Sormani – 1.0.12 – Not tested with the active version of WooCommerce
WooCommerce Availability Notifications: by ThemePlugger – 1.1.5 – Not tested with the active version of WooCommerce
WooCommerce Multilingual: by OnTheGoSystems – 4.3.2
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.1.9
WooCommerce Sales by Country: by MH Mithu – 1.5 – Not tested with the active version of WooCommerce
WooCommerce Shipment Tracking: by WooCommerce – 1.6.11
WooCommerce Variation Swatches and Photos: by Lucas Stark – 3.0.5 – 3.0.8 is available – Not tested with the active version of WooCommerce
WooCommerce Xero Integration: by WooCommerce – 1.7.12
WooCommerce: by Automattic – 3.4.2
WP Store Locator: by Tijmen Smit – 2.2.15
WP Super Cache: by Automattic – 1.6.2
WPML Redirect Based on IP Country: by Crivion – 1.3.2
WPML Media: by OnTheGoSystems – 2.3.3
WPML Sticky Links: by OnTheGoSystems – 1.4.4
WPML String Translation: by OnTheGoSystems – 2.8.3
WPML Translation Management: by OnTheGoSystems – 2.6.3

### Settings ###

API Enabled: ?
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #1588 - /shop/
Cart: #9200 - /cart/
Checkout: #9192 - /checkout/
My account: #9193 - /my-account/
Terms and conditions: #1594 - /terms-conditions/

### Theme ###

Name: Ickle Bubba
Version: 1
Author URL: https://www.amitywebsolutions.co.uk
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: icklebubba/woocommerce/content-product.php
icklebubba/woocommerce/content-product_cat.php
icklebubba/woocommerce/content-single-product.php
icklebubba/woocommerce/emails/customer-completed-order.php
icklebubba/woocommerce/emails/customer-processing-order.php
icklebubba/woocommerce/single-product/related.php

@kiranamity I just took a look, and it appears that the zoom is working at this time:
https://cld.wthms.co/pU5hf0

Would you be able to refresh the page to see if it makes a difference?

Additionally, MySQL should be updated:
MySQL Version: ? 5.1.73 – We recommend a minimum MySQL version of 5.6. See: WordPress requirements

It’s not zooming in like the others. If you look this page: https://www.icklebubba.com/product/stomp-v4-special-edition-2-in-1-travel-system/ and then look at this page https://www.icklebubba.com/product/luna-3-in-1-cotbed/ you’ll see the differences when hovering over the product image.

If I update the SQL version should that fix it?

@kiranamity It appears that the zooming may be related to this plugin:
WooCommerce Additional Variation Images: by WooCommerce – 1.7.10 – 1.7.13 is available

Can you update the plugin, and if that does not fix the issue, please submit a ticket through your https://WooCommerce.com account. It’s a premium plugin and comes with support.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.