• Resolved ceeskoudum

    (@ceeskoudum)


    I’m setting up my store with WooCommerce (Synology as webserver, WordPress installed separately (not as a service).

    With no further plugins installed and Storefront as Theme, the behavior of using variations on a product with no prices ain’t right/working.

    The product is a photo that comes with 2 materials en a dozen of sizes. I can’t continue cause some sizes won’t work with that material so I won’t put a price on it.

    For this help I’ve setup properties, 2 materials and a dozen of sizes, but even I didn’t touch them about pricing, they show up.

    Hopefully someone can help me out with this, will be much appreciated.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 16 through 22 (of 22 total)
  • Mirko P.

    (@rainfallnixfig)

    Hi @ceeskoudum,

    Thanks for the additional details and screenshot.

    I’ve been researching the issue in Github and it looks like something similar was already reported. It’s not really clear how the expected behavior should be here. Likely WooCommerce should display variable products with variations that have no prices the same way simple products without a price are being displayed – it means showing thumbnail only and not being visible at the front end with the message “Sorry, this product is unavailable. Please choose a different combination”.

    Feel free to contribute with your comments to the open issue found here, which has a low priority assigned and it has been open without updates for some time:

    https://github.com/woocommerce/woocommerce/issues/27192

    You can follow up directly with WooCommerce developers there.

    Hope this helps!

    Thread Starter ceeskoudum

    (@ceeskoudum)

    @rainfallnixfig,

    Thank you for the source of Github, I’ve applied there as well. Hopefully we can solve this asap.

    Appreciate the help of all of you.

    Plugin Support abwaita a11n

    (@abwaita)

    Thanks a lot for posting on GitHub.

    Our developers should be able to look further into it from there.

    For now, I’ll mark this thread as resolved in favor of the discussion on the open GitHub issue.

    * For anyone else landing on this thread with the same issue, kindly post directly here – https://github.com/woocommerce/woocommerce/issues/27192

    Many thanks.

    Thread Starter ceeskoudum

    (@ceeskoudum)

    @abwaita,

    Cause of my impatient character, I’ve took a deep breath and started to think about this issue.

    Hopefully we can continue this thread, because I got a break-trough I think.

    In my cause I did make 40 kinds of variations, but this did not ended with a response of WP that 40 variations were made. No, I had to refresh the page and there they were. All 40.

    I have 2 materials and 20 kinds of sizes.

    In the test of this morning, I’ve reduced my sizes to 5. So WP had to make 10 variations. Believe it or not, I got response that the 10 were made. I also putted a price on 1 variation, and believe it or not. Only that size with that material was shown. Eureka!!!

    The question now is, where do we have to tweak that it can handle more variations, or that WP cuts his process because it takes longer then normal.

    Plugin Support abwaita a11n

    (@abwaita)

    Thanks for getting back @ceeskoudum.

    Great to hear about the Eureka moment, we can definitely continue checking here.

    So, to see if we can narrow it down further, could you try doing another run to create variations for another 5/10 sizes to see if they work okay.

    If anything goes wrong, check if there are any relevant logs of PHP errors/warnings from the locations explained in this guide – https://docs.woocommerce.com/document/finding-php-error-logs/

    Thanks.

    Thread Starter ceeskoudum

    (@ceeskoudum)

    Hi @abwaita,

    I think I got another break-trough.

    First I want to tell you that when I do a batch of 8 or 9 sizes, so 16 or 18 variations, they will complete and work properly.

    Now I discovered that it works when I have a total of 30 variations, when I create 1 more, we are back to the issue.

    So, I did delete all variations. I took 2 materials en 15 sizes and did another run. I didn’t get a message after 4 minutes that 30 variations we’re made. So I refreshed the page. I’ve set on one variation a price, and it worked.

    For some reason it works with 30 variations, these are showing in the editor over 2 pages, 15 per page. Creating 1 more variation wil get a the 3rd page and all sizes are visible.

    About the PHP errors.
    WooCommerce Logs didn’t came with a fatal error. I’ve set debug on true and also didn’t come with something useful.

    Mirko P.

    (@rainfallnixfig)

    Hi @ceeskoudum,

    Thanks for getting back.

    You may want to report that behavior in Github where developers can take a look and try to replicate the issue and see if it’s a bug.

    Doing that will bring it straight to the attention of the core developers, and they can address the issue directly.

    Thanks!

Viewing 7 replies - 16 through 22 (of 22 total)
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