Product was not added

  • Resolved rask75

    (@rask75)


    4 years, 7 months ago

    Product was not added!

    Error: Invalid response from your WooCommerce store. Please make sure your site is working and no plugins are blocking WooCommerce API access

    That’s all we know. If you need some help, please contact our support, provide the error code below, and we’ll see what we can do.

    CODE: G119895873

    while i am getting that error, actually the product was added and i can see it in my wordpress “PRODUCT ” menu…
    i can delete the product either from word press or the platform and the operation gets executed successfully even tho it says the product are not synced…
    all the status are OK and green in both Printful and Woocommerce
    i have noticed that when i try to connect printful store , it gives me an error everytime it creates one Webhook. so i have to refresh 3 times to get the webhooks done….

    thanks for your help

    BTW ( some numbers are higher because i tried to give as much as i can to see if it would solve the problem )
    WooCommerce version: 4.0.1
    WordPress version: 5.4
    Server info: Microsoft-IIS/8.5
    PHP version: 7.2.29
    PHP post max size: 160 MB
    PHP time limit: 300
    PHP max input vars: 1000
    cURL version: 7.67.0, OpenSSL/1.1.1d
    Max upload size: 160 MB
    Active plugins (2)
    Printful Integration for WooCommerce by Printful – 2.1.10
    WooCommerce by Automattic – 4.0.1

    //////// to word press team ////// >>> an attachment of screenshots would be helpful as a feature !!

    • This topic was modified 4 years, 7 months ago by rask75.
    • This topic was modified 4 years, 7 months ago by rask75.
Viewing 6 replies - 1 through 6 (of 6 total)

  • Hey there,

    Thank you for reaching out to us!
    Your API is sending us a ‘Document Moved’ response, so we recommend checking in with your server’s setup to fix this issue.

    We’ll also send over a direct email to you with the full response we’re seeing!

    Thread Starter rask75

    (@rask75)

    Sorry i had to uinstall the plugin. and i just installed it again

    it gave me 3 errors i had to refresh 3 times that is what it does to create the webhooks. now no error connecting store since webhoocks are installed.

    now created a MUG and sent to the store, product received but no picture and an error is still in the printful platform

    thank you for your help

    • This reply was modified 4 years, 7 months ago by rask75.

    Thank you for getting back to me!
    I see that our customer support team is already assisting you, but feel free to reach out to us here, if you have any additional questions or concerns! ??

    Thread Starter rask75

    (@rask75)

    yes , sent the error cods and log file and i am waiting on a response. mean while i used Insomnia to trouble shoot the wooC api and i can read products from the website store… but in the Printful platform still saying not synced and cant add products…

    thankx for your help

    • This reply was modified 4 years, 7 months ago by rask75.
    Thread Starter rask75

    (@rask75)

    Still waiting on the tech support no solution to this problem yet and i dont know why this thread has been labeled SOLVED, it is NOT SOLVED

    Hey there,

    Although we understand your concerns, there is no need to keep a forum ticket open, if you are already in direct communication with our support team.
    The initial concern you brought to our attention was already addressed – your API was sending us a ‘Document Moved’ response. This is not an error caused by our plugin, so we recommend checking in with your server’s setup to fix this issue.

    The most recent issue we are seeing from your store’s side is the ‘woocommerce_rest_cannot_view’ error. Usually, it’s due to one of the following issues:
    – Woo API keys used for connecting to Printful are invalid;
    – The Woo keys were generated with a non-admin WordPress account;
    – There are some security plugins installed that break our connection.

    Let us know, if you have any other questions or concerns!

Viewing 6 replies - 1 through 6 (of 6 total)
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