Product variations sending to Facebook, but not displaying in Instagram Shop

  • Resolved kibria4

    (@kibria4)


    4 years, 4 months ago

    Hello,

    I seem to be having trouble displaying the variable products in my Instagram shop. They are syncing, and in the Catalogue manager it has a green indicator, but it just doesn’t show in the shop.

    The variable product shows the following:
    – The item name, # of variants, availability is “—“, price is “—“, content ID is “—”

    — For a variant, it shows the item name, variant shows correctly (e.g. 18″, Duck Feather Filling), Availability is “in stock”, price is showing correctly, content ID showing correctly (e.g. “cushion-paris-filling-18_1823”)

    There’s no green indicator on each variant, but just on the variable product itself. Is there something I’m missing to display variable products?

Viewing 4 replies - 1 through 4 (of 4 total)

  • I am having the SAME problem, I just addressed twice in this forum, and there is no ANSWER, please help us out.

    SUPPOR TICKET 1
    SUPPOR TICKET 2

    Hi @kibria4,

    While this plugin will allow you to sync products to your Facebook catalog, there is not currently any built-in integration with Instagram. With that being said, it is still possible to sync your products from Facebook to Instagram, though this process is not related to this plugin.

    Since it sounds like these products are being synced correctly to Facebook, it sounds like there may be an issue between Facebook and Instagram. In this case, I would recommend reaching out to the Facebook team for further assistance in troubleshooting this.

    Could you please let us know what you find out?

    Thanks,

    Jennifer

    Hi @gerlandog!

    It looks like Julie and Benjamin are helping you out on your other two threads, so we will continue the conversation with you over there to keep things organized. Please don’t hesitate to open up a new thread if there is anything else that we can help with. ??

    Thanks,

    Jennifer

    Hi @kibria4,

    It’s been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions. We’ll be happy to help further from there! ??

    Thanks,

    Jennifer

Viewing 4 replies - 1 through 4 (of 4 total)
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