Product variations missed for some products

  • Resolved parallaxmaster

    (@parallaxmaster)


    3 years, 10 months ago

    Hello Dear Support Team )

    So, we have an issue with the FBFW plugin.
    For some reason some variable products are not shown in the FB Store after the sync.
    Also, their variations didnt get the Variation IDs inside the Woo Product page, but the Product itself has it.
    https://prnt.sc/xabf5b

    1. Product and variations are IN STOCK
    2. Not VIRTUAL
    3. Have PRICES.
    4. No dependencies between different categoies/tags/variations attributes. Equal products could be OK or NOT.
    5. Log files of the sync sometimes shows 400 error with:
    Could not refresh business configuration.
    Could not find Product Item for catalog id
    6. FB Shop page: https://www.facebook.com/488510587847586/shop
    7. Sync setting in the plugin – DEFAULT
    8. Every variation is in SYNC AND SHOW mode

    What additional info can I provide for you?

    Best regards,
    Constantine

    The page I need help with: [log in to see the link]

Viewing 3 replies - 16 through 18 (of 18 total)
  • Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    Hey there,

    Going forward, could you please make a new thread when you have a new question? We may not always catch responses to older threads due to volume. Thanks!

    Okay, so you’re trying to remove all of the product from the Facebook sync. You’ve used the following PHP snippet, both as a snippet and within the functions.php:
    https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-delete-or-reset-all-facebook-products/

    When you do that, nothing seems to happen – the dashboard reappears as normal. That’s exactly as it should work: it’ll keep running in the background. Were the products removed from Facebook correctly?

    If you need to run it again, please note this section:

    > If the snippet doesn’t work, however, triggering it again requires updating the option name in the code snippet or deleting the option the snippet stored in the first place.

    As a heads up: This is a Developer level piece of code provided as guidance. We aren’t able to help you troubleshoot it beyond the advice given above.

    Thread Starter parallaxmaster

    (@parallaxmaster)

    At least can you tell me what should be changed in the snippet to run the process one more time? What “option name”???

    “If the snippet doesn’t work, however, triggering it again requires updating the option name in the code snippet or deleting the option the snippet stored in the first place.”

    Hi @parallaxmaster ,

    You would need to update the option names used within the snippet. Please see the screenshot for reference:
    https://d.pr/i/hEDHRF

    Do make sure that all the instances of the option name appearing within the snippet are updated.

Viewing 3 replies - 16 through 18 (of 18 total)
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