Product variations in existing orders changed

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  • Thread Starter annettewebinet

    (@annettewebinet)

    I maybe know what the problem is. We have changed the product variations.. added some more. But I thought it will always stays the same in the orders?

    Plugin Support Thu P. a11n

    (@thup90)

    Hi there,

    I understand that after setting order status to completed, you saw that variations in the order and customer’s emails have changed.

    I tested but I’m not able to replicate the issue on my end. This seems very likely that there’s a conflict on your site that comes from another plugin/ theme that causes this behavior. To test, please follow the steps in this documentation:

    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    If that doesn’t help, could you share your System Status Report, it would help us to understand your site setup a bit better. You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, paste it here in your reply.

    Thread Starter annettewebinet

    (@annettewebinet)

    Thank you, I will do that ??

Viewing 3 replies - 1 through 3 (of 3 total)
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