Product variation images didn’t showing up

Hi @naralittlegift,

Thanks for the illustration.

The display of that page is majorly controlled by your theme, so I would suggest doing a conflict test to see if the issue persists when you switch to a different theme. Here’s the conflict test guide: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

If the issue is with the theme, be sure to reach the theme authors for further assistance.

Thanks.

Hi, @abwaita thanks for your guidance. After I changed the theme to Twenty Nineteen, unfortunately, the issue still persists.

Hi @naralittlegift

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Hi @maykato
this is my site’s system status report:

### WordPress Environment ###

WordPress address (URL): https://naralittlegift.com
Site address (URL): https://naralittlegift.com
WC Version: 5.5.2
REST API Version: ? 5.5.2
WC Blocks Version: ? 5.3.3
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.4.4
Log Directory Writable: ?
WP Version: 5.8
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.20
PHP Post Max Size: 64 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.29-MariaDB-cll-lve
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.5.2
WC Database Prefix: wp_
Total Database Size: 22.56MB
Database Data Size: 19.41MB
Database Index Size: 3.15MB
wp_woocommerce_sessions: Data: 1.39MB + Index: 0.09MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 0.09MB + Index: 0.04MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
woocs_statistic: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.65MB + Index: 0.25MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 0.43MB + Index: 0.31MB + Engine MyISAM
wp_aioseo_notifications: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_aioseo_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_berocket_termmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cartflows_ca_cart_abandonment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ce4wp_abandoned_checkout: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_commentmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_comments: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
wp_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_fbv: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_fbv_attachment_folder: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gla_budget_recommendations: Data: 0.11MB + Index: 0.12MB + Engine MyISAM
wp_gla_merchant_issues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gla_shipping_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gla_shipping_times: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hurrytimer_evergreen: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_litespeed_img_optm: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_litespeed_img_optming: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_mailchimp_carts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailchimp_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_custom_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_dynamic_segment_filters: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_feature_flags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_mapping_to_external_entities: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_newsletters: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_newsletter_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_newsletter_option: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_newsletter_option_fields: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_mailpoet_newsletter_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_newsletter_segment: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_newsletter_templates: Data: 1.04MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_scheduled_tasks: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_mailpoet_scheduled_task_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_segments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_mailpoet_sending_queues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_settings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_statistics_clicks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_statistics_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_statistics_newsletters: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_statistics_opens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_statistics_unsubscribes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_statistics_woocommerce_purchases: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_stats_notifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_subscribers: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_mailpoet_subscriber_custom_field: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_subscriber_ips: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_subscriber_segment: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_user_flags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mollie_pending_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nx_entries: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_nx_posts: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_nx_stats: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_om_leads: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_options: Data: 7.84MB + Index: 0.23MB + Engine MyISAM
wp_postmeta: Data: 5.52MB + Index: 0.37MB + Engine MyISAM
wp_posts: Data: 0.97MB + Index: 0.07MB + Engine MyISAM
wp_reviewx_criterias: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_reviewx_process_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_reviewx_reminder_email: Data: 0.20MB + Index: 0.00MB + Engine InnoDB
wp_skrill_transaction_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_term_relationships: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_um_metadata: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_usermeta: Data: 0.07MB + Index: 0.03MB + Engine MyISAM
wp_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_user_registration_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocs_statistic: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woo_wallet_transactions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woo_wallet_transaction_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpforms_entries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpforms_entry_fields: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wpforms_entry_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpr_rucss_resources: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wpr_rucss_used_css: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_indexable: Data: 0.19MB + Index: 0.09MB + Engine MyISAM
wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine MyISAM
wp_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yoast_prominent_words: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.05MB + Index: 0.02MB + Engine MyISAM

### Post Type Counts ###

attachment: 263
br_labels: 1
cartflows_flow: 1
cartflows_step: 3
cp_popups: 1
customize_changeset: 12
custom_css: 1
elementor-hf: 6
elementor_library: 17
hurrytimer_countdown: 1
mailpoet_page: 1
nav_menu_item: 38
notificationx: 2
nx_bar: 1
omapi: 2
optin: 1
page: 23
post: 2
product: 21
product_variation: 47
revision: 132
shop_coupon: 2
shop_order: 37
sp_wps_shortcodes: 1
um_directory: 1
um_form: 3
user_registration: 1
wcct_countdown: 1
wcpa_pt_forms: 5
wpforms: 1
yith-wccos-ostatus: 4

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (49) ###

WooCommerce Advanced Product Labels: by BeRocket – 1.2.3
FiboSearch - AJAX Search for WooCommerce: by FiboSearch Team – 1.13.0
Astra Pro: by Brainstorm Force – 3.5.8
Premium Starter Templates: by Brainstorm Force – 2.6.15
Booster Plus for WooCommerce: by Pluggabl LLC – 5.4.0
CheckoutWC: by Objectiv – 5.3.2
Dianxiaomi - WooCommerce ERP: by Dianxiaomi – 1.0.1
Disable WooCommerce Bloat: by ospiotr – 2.5.0
Easy Theme and Plugin Upgrades: by Chris Jean – 2.0.2
Elementor Pro: by Elementor.com – 3.3.4
Elementor: by Elementor.com – 3.3.1
Essential Addons for Elementor - Pro: by WPDeveloper – 4.4.5
Essential Addons for Elementor: by WPDeveloper – 4.8.3
FileBird: by Ninja Team – 4.8
Finale - WooCommerce Sales Countdown Timer & Discount Plugin: by XLPlugins – 2.18.0
Flexible Shipping PRO: by WP Desk – 2.3.0
Flexible Shipping: by WP Desk – 4.7.2
Elementor Header & Footer Builder: by Brainstorm Force
Nikhil Chavan – 1.6.3

Kadence WooCommerce Email Designer: by Kadence WP – 1.4.7
NotificationX Pro: by WPDeveloper – 1.5.5
NotificationX: by WPDeveloper – 2.0.0
PayPal for WooCommerce: by Angell EYE – 2.5.12
PW WooCommerce Bulk Edit: by Pimwick
LLC – 2.89

Retainful - Abandoned Cart Recovery Emails and Next Order Coupons: by Retainful – 2.6.3
Reveal IDs: by Oliver Schl?be – 1.5.4
ReviewX Pro: by WPDeveloper – 1.2.1
ReviewX: by WPDeveloper – 1.3.3
Ultimate Addons for Elementor: by Brainstorm Force – 1.32.1
Payment Gateway Payoneer For WooCommerce: by ThemeBing – 1.0.7
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.4.8
Woocommerce Custom Product Addons: by Acowebs – 3.9.8
Show Stock for WooCommerce: by Bright Plugins – 1.0.1
Additional Variation Images Gallery for WooCommerce: by Emran Ahmed – 1.2.6
Variation Swatches for WooCommerce - Pro: by Emran Ahmed – 1.1.17
Variation Swatches for WooCommerce: by Emran Ahmed – 1.1.17
WOOCS - WooCommerce Currency Switcher: by realmag777 – 1.3.7
WooCommerce: by Automattic – 5.5.2
StoreCustomizer: by Kaira – 2.3.2
WooLentor Pro: by HasThemes – 1.6.9
WooLentor - WooCommerce Elementor Addons + Builder: by HasThemes – 1.9.5
Yoast SEO Premium: by Team Yoast – 16.6
Yoast SEO: by Team Yoast – 16.9
Asset CleanUp: Page Speed Booster: by Gabe Livan – 1.3.8.0
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.1.12

WP Rocket: by WP Media – 3.9.0.5
Smush Pro: by WPMU DEV – 3.8.8
WPForms Lite: by WPForms – 1.6.8.1
YITH WooCommerce Custom Order Status Premium: by YITH – 1.2.9
YITH WooCommerce Customize My Account Page: by YITH – 3.1.2

### Inactive Plugins (4) ###

Max Mega Menu: by megamenu.com – 2.9.4
Max Mega Menu - Pro Addon: by megamenu.com – 2.2.3
OptinMonster: by OptinMonster Team – 2.6.0
YITH WooCommerce Wishlist Premium: by YITH – 3.0.20

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

Elementor Safe Mode: by Elementor.com – 1.0.0

### Settings ###

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: ? Page ID is set
but the page does not exist

Cart: #6 - /cart/
Checkout: #3049 - /checkout/
My account: #3050 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Astra
Version: 3.6.8
Author URL: https://wpastra.com/about/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: /home/u1349446/public_html/wp-content/plugins/reviewx/partials/storefront/myaccount/order-table.php
/home/u1349446/public_html/wp-content/plugins/woo-variation-gallery/templates/product-images.php
/home/u1349446/public_html/wp-content/plugins/woo-variation-gallery/templates/product-thumbnails.php

### Action Scheduler ###

Complete: 2,599
Oldest: 2021-08-07 16:09:16 +0000
Newest: 2021-08-13 00:12:39 +0000

Failed: 1
Oldest: –
Newest: –

Pending: 9
Oldest: 2021-08-13 13:29:16 +0000
Newest: 2021-08-18 12:53:45 +0000

### Status report information ###

Generated at: 2021-08-13 03:25:02 +00:00

Hi @naralittlegift,

Thanks for sharing your System Status.

I see you’re using Variation Swatches for WooCommerce plugin and I’d recommend checking out if the issue still occurs after you temporarily deactivate this plugin.

If the product featured image changes then you know the plugin would be causing conflict. In that case, I would definitely recommend reaching out to their support team directly to see if you can get some more feedback on that.

If the issue still stands after disabling the Variation Swatches for WooCommerce plugin, then please go through a full conflict testing which also means, aside from switching to a default theme, also deactivating all other plugins except WooCommerce.

Reactivate the theme first and check again. Then, go on and reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

Please make sure you have a backup in place of your site and database.

Let us know how it goes.

Hey @naralittlegift,

I visited your site and it looks like the product gallery images are now being displayed in the main product image box.

So for now I’ll go ahead and mark this thread as resolved. Please feel free to open a new thread if you have any further questions.

Cheers.